HTC Touch Pro2 Sprint User Manual - Page 142

Hard Reset You can also perform a hard reset (also known as a full reset). A hard reset should only be performed if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings-the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other preinstalled programs will remain. Warning Your device will revert to factory default settings. Make sure that any additional installed programs or user data have been backed up before you perform a hard reset. Important If Encrypt files when placed on a storage card is enabled, back up all files from the microSD card before using Clear Storage, hard reset, or updating the ROM system software. Otherwise you will no longer be able to access the encrypted files on the microSD card. Use ActiveSync or Windows Mobile Device Center to transfer files between your microSD card and computer. After the procedure, copy those files back to the microSD card. To perform a hard reset: 1. With the device turned off, press and hold the Talk and End keys first, and then press and hold the Power button until you see the following message on the screen: This operation will delete all your personal data, and reset all settings to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel. 2. Release the Talk key, End key, and Power button. 3. Press the Volume Up button to restore the device to factory default status. - or - Press any other front panel key to cancel the hard reset and just power on the device. Clearing Storage If you can access the device settings, you can use Clear Storage to reset your device back to factory default settings. 1. Slide to the Settings tab, and then tap Security > Factory reset. 2. Enter "1234" and then tap Yes. 132 Section 2J. Managing Your Device