HP 1606 FICON Administrator's Guide v6.4.0 (53-1001771-01, June 2010) - Page 11

Other industry resources, Getting technical help

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For additional Brocade documentation, visit the Brocade SAN Info Center and click the Resource Library location: http://www.brocade.com Release notes are available on the Brocade Connect website and are also bundled with the Fabric OS firmware. Other industry resources • White papers, online demos, and data sheets are available through the Brocade website at http://www.brocade.com/products/software.jhtml. • Best practice guides, white papers, data sheets, and other documentation is available through the Brocade Partner website. For additional resource information, visit the Technical Committee T11 website. This website provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association website: http://www.fibrechannel.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below: *FT00X0054E9* FT00X0054E9 FICON Administrator's Guide xi 53-1001771-01

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FICON Administrator’s Guide
xi
53-1001771-01
For additional Brocade documentation, visit the Brocade SAN Info Center and click the Resource
Library location:
Release notes are available on the Brocade Connect website and are also bundled with the Fabric
OS firmware.
Other industry resources
•
White papers, online demos, and data sheets are available through the Brocade website at
.
•
Best practice guides, white papers, data sheets, and other documentation is available through
the Brocade Partner website.
For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1.
General Information
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave
command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
2.
Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
*FT00X0054E9*
FT00X0054E9