HP 220mx HP SureStore 1200mx/2200mx Optical Jukebox User's Guide - Page 76

Troubleshooting

Page 76 highlights

Table 3-4 Operating the Jukebox Troubleshooting Troubleshooting Problem What to do Jukebox won't power on. • Ensure that power cord connections are tight. • Ensure that the power switch is ON (located on the lower right side of the jukebox rear panel). • Ensure that the power outlet is operating. • Replace the power cord with a known good one. • If steps above are unsuccessful, call your service representative. Poweron selftest failed and DEVICE FAILED displays • Power cycle the jukebox.* • If the poweron test continues to fail, press ENTER, write down the displayed error code, and call your service representative. DEVICE FAILED displays. Hardware Error #61 (External SCSI cables) is reported. • Ensure that only one SCSI device type (single-ended OR differential) exists on the SCSI bus. • Verify that the SCSI interface selection switch is set correctly (either single-ended or differential). • Verify that the terminator is the correct type (single-ended or differential). • If steps above are unsuccessful, call your service representative. Power to the jukebox failed while a disk was in the drive and the display did not return to READY after the power came back on. • Power cycle the jukebox.* • If READY does not display (poweron test is unsuccessful), switch off the power. Do not move the unit! Moving the unit risks damaging the optical drive. Call your service representative. *Ensure that the SCSI bus is inactive before removing power to the jukebox. Removing power to a device on an active SCSI bus can cause data loss and/or problems with the SCSI interface. 3- 36 Chapter 3

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3-36
Chapter 3
Operating the Jukebox
Troubleshooting
Table 3-4
Troubleshooting
Problem
What to do
Jukebox won
t power on.
Ensure that power cord connections are tight.
Ensure that the power switch is ON (located on
the lower right side of the jukebox rear panel).
Ensure that the power outlet is operating.
Replace the power cord with a known good one.
If steps above are unsuccessful, call your service
representative.
Poweron selftest failed
and
DEVICE FAILED
displays
Power cycle the jukebox.*
If the poweron test continues to fail, press
ENTER
, write down the displayed error code, and
call your service representative.
DEVICE FAILED
displays.
Hardware Error #61
(External SCSI cables) is
reported.
Ensure that only one SCSI device type
(single-ended OR differential) exists on the SCSI
bus.
Verify that the SCSI interface selection switch is
set correctly (either single-ended or differential).
Verify that the terminator is the correct type
(single-ended or differential).
If steps above are unsuccessful, call your service
representative.
Power to the jukebox
failed while a disk was in
the drive and the display
did not return to
READY
after the power came back
on.
Power cycle the jukebox.*
If
READY
does not display (poweron test is
unsuccessful), switch off the power. Do not move
the unit! Moving the unit risks damaging the
optical drive. Call your service representative.
*
Ensure that the SCSI bus is inactive before removing power to the jukebox.
Removing power to a device on an active SCSI bus can cause data loss and/or
problems with the SCSI interface.