HP 60 HP StorageWorks 60 Modular Smart Array Enclosure User Guide - Page 29

Diagnostic questions, Are the power supply/system fan LEDs green?, Is the system power LED green?

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Diagnostic questions Are the power supply/system fan LEDs green? Answer No Yes Possible Reasons • The power cords are not connected or AC power is not available. • The power supply may not be inserted properly, it may have a damaged connector, or it may have failed. • The system midplane may need to be replaced. - Possible Solutions • Be sure that the power cord is connected to the power supply. • Be sure that the power supply is undamaged and is fully seated. • Be sure that all pins on connectors and components are straight. • Contact an authorized service provider for assistance. If the system power LED is off, do the following: 1 Press the Power On/Standby button and hold for approximately three seconds. 2 See Is the System Power LED Green? (on page 29) Is the system power LED green? Answer No Possible reasons Possible solutions • The Power On/Standby button has not • Firmly press the Power On/Standby button been pressed firmly or held long enough. and hold for approximately three seconds. • The power supply may not be inserted properly, it may have a damaged connector, or it may have failed. • The system may have experienced a short. • Controller firmware may be corrupted. • The system midplane and/or power button/LED assembly may need to be replaced. • Be sure that the power supply is undamaged and is fully seated. • Be sure that all pins on connectors and components are straight. • Be sure that all components are fully seated. • Flash the controller firmware ("Smart Components for ROM Flash" on page 26). • Contact an authorized service provider for assistance. Recognizing hard drive failure In an HP storage enclosure, a steadily glowing Fault LED indicates that the drive has failed. Other indications of failed hard drives: • The amber LED on the front of a storage system is lit if drives fail. (However, this LED also illuminates when other problems occur, such as when a system fan fails, a redundant power supply fails, or the system overheats.) • ACU represents failed drives with a distinctive icon. • HP SIM can detect failed drives remotely across a network. (For more information about HP SIM, refer to the documentation on the Management CD.) • ADU lists all failed drives. • CPQONLIN identifies failed drives in a NetWare environment. Troubleshooting 29

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Troubleshooting 29
Diagnostic questions
Are the power supply/system fan LEDs green?
Answer
Possible Reasons
Possible Solutions
No
•
The power cords are not connected or
AC power is not available.
•
The power supply may not be inserted
properly, it may have a damaged
connector, or it may have failed.
•
The system midplane may need to be
replaced.
•
Be sure that the power cord is connected to
the power supply.
•
Be sure that the power supply is undamaged
and is fully seated.
•
Be sure that all pins on connectors and
components are straight.
•
Contact an authorized service provider for
assistance.
Yes
—
If the system power LED is off, do the following:
1
Press the Power On/Standby button and hold
for approximately three seconds.
2
See Is the System Power LED Green? (on page
29
)
Is the system power LED green?
Answer
Possible reasons
Possible solutions
No
•
The Power On/Standby button has not
been pressed firmly or held long enough.
•
The power supply may not be inserted
properly, it may have a damaged
connector, or it may have failed.
•
The system may have experienced a
short.
•
Controller firmware may be corrupted.
•
The system midplane and/or power
button/LED assembly may need to be
replaced.
•
Firmly press the Power On/Standby button
and hold for approximately three seconds.
•
Be sure that the power supply is undamaged
and is fully seated.
•
Be sure that all pins on connectors and
components are straight.
•
Be sure that all components are fully seated.
•
Flash the controller firmware ("
Smart
Components for ROM Flash
" on page
26
).
•
Contact an authorized service provider for
assistance.
Recognizing hard drive failure
In an HP storage enclosure, a steadily glowing Fault LED indicates that the drive has failed.
Other indications of failed hard drives:
•
The amber LED on the front of a storage system is lit if drives fail. (However, this LED also illuminates
when other problems occur, such as when a system fan fails, a redundant power supply fails, or the
system overheats.)
•
ACU represents failed drives with a distinctive icon.
•
HP SIM can detect failed drives remotely across a network. (For more information about HP SIM,
refer to the documentation on the Management CD.)
•
ADU lists all failed drives.
•
CPQONLIN identifies failed drives in a NetWare environment.