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HP 6520 HP Deskjet 6500 Printer series - (Macintosh OS X) User's Guide - Page 145

If you continue to have problems - printer troubleshoot

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HP Deskjet 6500 series printers User's Guide Two-sided documents are printing Printing two-sided documents takes more time than printing single-sided documents. Computer does not meet system requirements If your computer does not have enough RAM or does not have a large amount of free space on the hard drive, then the printer processing time will be longer. 1. Verify that the computer hard disk space, RAM, and processor speed meet the system requirements. For the system requirements, see the reference guide that came with the printer. 2. Make space available on the hard drive by deleting unneeded files. Printer is in ink-backup mode The printer might print more slowly if it is in ink-backup mode. To increase the print speed, use two print cartridges in the printer. 15.12 If you continue to have problems If you continue to have problems after investigating the troubleshooting topics, turn off your computer and then restart it. If you still have problems after restarting your computer, go to HP customer support at www.hp.com/support. 145

Section	Page
1 HP Deskjet 6500 series printers	1
2 Notices	2
2.1 Notices and acknowledgements	2
Hewlett-Packard company notices	2
Acknowledgements	2
2.2 Terms and conventions	2
Terms	2
Cautions, warnings, and notes	2
3 Special features	4
4 Getting started (HP Deskjet 6540-50 series)	6
4.1 Printer features (HP Deskjet 6540-50 series)	6
4.2 Buttons and lights (HP Deskjet 6540-50 series)	8
Power button and light	9
Print Cancel button	9
Resume button and light	9
4.3 Print Cartridge Status lights (HP Deskjet 6540-50 series)	10
4.4 Print Quality Selector button (HP Deskjet 6540-50 series)	11
Enabling the Print Quality Selector button	12
Using the Print Quality Selector button	12
Lights	13
4.5 Paper trays (HP Deskjet 6540-50 series)	13
In tray	13
Out tray	14
4.6 Envelope slot (HP Deskjet 6540-50 series)	16
4.7 Print cartridges	17
Using print cartridges	17
Everyday printing	17
Quality color photos	17
Quality black and white photos	17
Replacing print cartridges	17
4.8 Ink-backup mode	18
Ink-backup mode output	18
Exiting ink-backup mode	19
4.9 Automatic Paper-Type Sensor	19
5 Getting started (HP Deskjet 6520 series)	20
5.1 Printer features (HP Deskjet 6520 series)	20
5.2 Buttons and lights (HP Deskjet 6520 series)	22
Print Cancel button	23
Print Cartridge Status light	23
Resume button and light	23
Power button and light	23
5.3 Paper trays (HP Deskjet 6520 series)	23
Unfolding the paper trays	23
In tray	24
Out tray	25
Folding the paper trays	26
6 Connecting to the printer	28
6.1 USB	28
6.2 Front USB port (HP Deskjet 6540-50 series)	28
6.3 Networking	29
6.3.1 Sharing the printer	30
6.3.2 HP Jetdirect 175x	30
6.3.3 HP Jetdirect 310x	30
6.3.4 HP Jetdirect 380x	30
7 Printing photos (HP Deskjet 6540-50 series)	32
7.1 Enhancing your photos	32
7.2 Printing digital photographs	33
Accessing the digital photography options	33
Using the digital photography options	33
7.3 Maximum dpi	34
7.4 Saving money when printing photos	35
HP Everyday Photo Paper	35
7.5 Photo print cartridge	35
Installing the photo print cartridge	36
Using the photo print cartridge	36
Storing the photo print cartridge	36
7.6 Using color options	36
7.7 CMYK settings	38
7.8 Advanced color management	39
7.9 Gray photo print cartridge	40
Installing the gray photo print cartridge	41
Using the gray photo print cartridge	41
Storing the gray photo print cartridge	41
7.10 Printing black-and-white photos	41
Printing a black-and-white photo	41
Printing a color photo in black and white	41
7.11 Printing borderless photos	42
Guidelines	42
Printing	42
7.12 Storing and handling photo paper	43
Storage	44
Handling	44
7.13 Small borderless photos (HP Deskjet 6540-50 series)	44
Guidelines	44
Preparing to print	44
Printing	45
7.14 Large borderless photos (HP Deskjet 6540-50 series)	45
Guidelines	45
Preparing to print	46
Printing	46
7.15 Panoramic borderless photos (HP Deskjet 6540-50 series)	47
Guidelines	47
Preparing to print	47
Printing	48
7.16 Small photos with a white border (HP Deskjet 6540-50 series)	48
Guidelines	48
Preparing to print	48
Printing	49
7.17 Large photos with a white border (HP Deskjet 6540-50 series)	49
Guidelines	49
Preparing to print	50
Printing	50
7.18 Panoramic photos with a white border (HP Deskjet 6540-50 series)	51
Guidelines	51
Preparing to print	51
Printing	52
8 Printing photos (HP Deskjet 6520 series)	53
8.1 Printing black-and-white photos	53
Printing a black-and-white photo	53
Printing a color photo in black and white	54
8.2 Small borderless photos (HP Deskjet 6520 series)	54
Guidelines	54
Preparing to print	55
Printing	55
8.3 Large borderless photos (HP Deskjet 6520 series)	56
Guidelines	56
Preparing to print	56
Printing	56
8.4 Panoramic borderless photos (HP Deskjet 6520 series)	57
Guidelines	57
Preparing to print	57
Printing	58
8.5 Small photos with a white border (HP Deskjet 6520 series)	58
Guidelines	58
Preparing to print	59
Printing	59
8.6 Large photos with a white border (HP Deskjet 6520 series)	60
Guidelines	60
Preparing to print	60
Printing	61
8.7 Panoramic photos with a white border (HP Deskjet 6520 series)	61
Guidelines	61
Preparing to print	61
Printing	62
9 Printing other documents (HP Deskjet 6540-50 series)	63
9.1 E-mail (HP Deskjet 6540-50 series)	63
Guidelines	63
Preparing to print	63
Printing	64
9.2 Letters (HP Deskjet 6540-50 series)	64
Guidelines	64
Preparing to print	64
Printing	65
9.3 Documents (HP Deskjet 6540-50 series)	65
Guidelines	65
Preparing to print	66
Printing	66
9.4 Envelopes (HP Deskjet 6540-50 series)	66
Guidelines	66
Preparing to print	67
Printing	67
9.5 Postcards (HP Deskjet 6540-50 series)	68
Guidelines	68
Preparing to print	68
Printing	68
9.6 Brochures (HP Deskjet 6540-50 series)	69
Guidelines	69
Preparing to print	69
Printing	70
9.7 Greeting cards (HP Deskjet 6540-50 series)	70
Guidelines	70
Preparing to print	70
Printing	71
9.8 Transparencies (HP Deskjet 6540-50 series)	71
Guidelines	71
Preparing to print	71
Printing	72
9.9 Labels (HP Deskjet 6540-50 series)	72
Guidelines	72
Preparing to print	72
Printing	73
9.10 Index cards and other small media (HP Deskjet 6540-50 series)	73
Guidelines	73
Preparing to print	73
Printing	74
9.11 Banners (HP Deskjet 6540-50 series)	74
Guidelines	74
Preparing to print	74
Printing	75
9.12 Iron-on transfers (HP Deskjet 6540-50 series)	75
Guidelines	75
Preparing to print	76
Printing	76
10 Printing other documents (HP Deskjet 6520 series)	78
10.1 E-mail (HP Deskjet 6520 series)	78
Guidelines	78
Preparing to print	78
Printing	79
10.2 Letters (HP Deskjet 6520 series)	79
Guidelines	79
Preparing to print	79
Printing	80
10.3 Documents (HP Deskjet 6520 series)	80
Guidelines	80
Preparing to print	81
Printing	81
10.4 Envelopes (HP Deskjet 6520 series)	81
Guidelines	81
Preparing to print	82
Printing	82
10.5 Postcards (HP Deskjet 6520 series)	83
Guidelines	83
Preparing to print	83
Printing	83
10.6 Brochures (HP Deskjet 6520 series)	84
Guidelines	84
Preparing to print	84
Printing	85
10.7 Greeting cards (HP Deskjet 6520 series)	85
Guidelines	85
Preparing to print	85
Printing	86
10.8 Transparencies (HP Deskjet 6520 series)	86
Guidelines	86
Preparing to print	86
Printing	87
10.9 Labels (HP Deskjet 6520 series)	87
Guidelines	87
Preparing to print	87
Printing	88
10.10 Index cards and other small media (HP Deskjet 6520 series)	88
Guidelines	88
Preparing to print	89
Printing	89
10.11 Banners (HP Deskjet 6520 series)	90
Guidelines	90
Preparing to print	90
Printing	90
10.12 Iron-on transfers (HP Deskjet 6520 series)	91
Guidelines	91
Preparing to print	91
Printing	92
11 Printing tips (HP Deskjet 6540-50 series)	93
11.1 Using the 250-Sheet Plain Paper Tray Accessory	93
11.2 Using the Print Quality Selector (HP Deskjet 6540-50 series)	94
Enabling the Print Quality Selector button	95
Using the Print Quality Selector button	95
Lights	96
11.3 Setting the page order	96
11.4 Printing collated copies	97
11.5 Automatic two-sided printing	98
Printing	98
11.6 Printing multiple pages on a single sheet of paper	99
11.7 Selecting a paper type	100
Using the automatic paper-type sensor	100
Selecting a specific paper type	101
11.8 Selecting a print quality (HP Deskjet 6540-50 series)	102
11.9 Selecting a paper source (HP Deskjet 6540-50 series)	103
11.10 Resizing a document	105
11.11 Printing a borderless brochure	105
Guidelines	105
Printing	106
12 Printing tips (HP Deskjet 6520 series)	107
12.1 Selecting a print quality (HP Deskjet 6520 series)	107
12.2 Selecting a paper source (HP Deskjet 6520 series)	108
13 Printer software	110
13.1 Print settings	110
13.2 Page Setup dialog box	110
13.3 Print dialog box	111
13.4 Managing the printer (Mac OS X 10.3 and later)	112
Opening Printer List	112
Adding a printer	113
Setting a default printer	114
Deleting a printer	114
13.5 Managing the printer (Mac OS X 10.2 and earlier)	114
Adding a printer	115
Setting a default printer	116
Deleting a printer	116
13.6 Viewing and changing the status of a print job (Mac OS X 10.3 and later)	116
13.7 Viewing and changing the status of a print job (Mac OS x 10.2 and earlier)	117
14 Maintenance	119
14.1 Auto-off feature	119
14.2 Installing print cartridges	119
Print cartridges	119
Print cartridge combinations	119
Selection numbers	120
Ink back-up mode	120
Installation instructions	120
14.3 Aligning print cartridges	123
14.4 Calibrating color	123
14.5 Automatically cleaning print cartridges	124
14.6 Manually cleaning the print cartridges	124
Gathering cleaning supplies	124
Preparing to clean	124
Cleaning instructions	125
14.7 Printing a test page	126
14.8 View estimated ink levels	126
14.9 Removing ink from skin and clothing	126
14.10 Maintaining print cartridges	126
Storing print cartridges	127
Inserting the print cartridge into the print cartridge protector	127
Removing the print cartridge from the print cartridge protector	127
14.11 Maintaining the printer body	127
14.12 Using the HP Inkjet Toolbox	128
Displaying the HP Inkjet Toolbox	128
Mac OS X (version 10.1.x)	128
Mac OS X (version 10.2.x)	128
Mac OS X (version 10.3)	128
HP Inkjet Toolbox panels	129
15 Troubleshooting	130
15.1 Printer is not printing	130
Verify the following	130
Check the printer lights	130
Check the printer cable connection	130
If the printer still does not print	131
15.2 Paper jam	131
Accessories?	132
15.3 Paper problems	132
Printer prints on multiple sheets at once	132
Paper weight	132
Paper is loaded improperly	132
Printer will not feed paper	132
Printer ejects the paper	133
Other paper problems	133
15.4 Print quality is poor	133
Streaks and missing lines	133
Print is faded	133
Increase the ink volume	134
Blank pages print	134
15.5 Document is misprinted	134
Text and images are misaligned	134
Document is printed off-center or at an angle	134
Envelope is printed at an angle	135
Parts of the document are missing or printed in the wrong place	135
Printout does not reflect selected print settings	135
15.6 Photos are not printing correctly	135
Check the paper tray	135
Check the printer settings	135
Colors are tinted or incorrect	136
Part of the photograph is faded	137
Fading occurs on the edges of a printout	137
Fading occurs near the edges of a printout	137
15.7 Banners are not printing correctly	137
Check the paper tray	137
Check the printer settings	138
Check the software	138
15.8 Borderless printing problems	138
Guidelines	138
Part of the photograph is faded	138
Fading occurs on the edges of a printout	138
Fading occurs near the edges of a printout	139
Streaks appear in a light portion of a printout	139
Image is printed at an angle	140
Printout has an unwanted border	140
For most photo paper types	140
For photo paper with a tear-off tab	140
15.9 Error messages	141
Out of paper message	141
If the In tray or optional lower tray contains paper	141
If the In tray or optional lower tray is empty	141
The error message 'there is a problem with the print cartridges' appears	142
15.10 Printer lights are on or flashing	142
Overview	142
What the lights indicate	142
Power light is flashing	142
Resume light is flashing	142
The printer might be out of paper	142
There might be a paper jam	143
Print Cartridge Status light is on or flashing	143
HP Deskjet 6520 series only	143
Print quality icon lights are on or flashing (HP Deskjet 6540-50 series)	143
All lights are flashing	144
Power-cord light	144
15.11 Document prints slowly	144
Multiple software applications are open	144
Complex documents, graphics, or photographs are printing	144
Best or Maximum dpi print mode is selected	144
Printer driver is outdated	144
Two-sided documents are printing	145
Computer does not meet system requirements	145
Printer is in ink-backup mode	145
15.12 If you continue to have problems	145
16 Optional accessories	146
16.1 Automatic Two-Sided Printing Accessory (duplexer)	146
16.1.1 Installing the duplexer	147
16.1.2 Automatic two-sided printing problems	148
Paper jam occurs inside the Automatic Two-Sided Printing Accessory	148
Paper jam	148
Option for automatic two-sided printing cannot be selected	149
Only one side of the page prints when the two-sided printing option is enabled	149
Binding margin is in the wrong place	150
Paper size changes when the two-sided printing option is selected	150
16.1.3 Automatic Two-Sided Printing Accessory specifications	150
Dimensions when attached to printer	150
Skew (second side of printed page)	150
Media weight	150
Media sizes	150
16.2 250-Sheet Plain Paper Tray Accessory	151
16.2.1 Installing the 250-Sheet Plain Paper Tray Accessory	151
16.2.2 Loading the 250-Sheet Plain Paper Tray Accessory	152
Two parts	152
Setting the paper size	153
Loading paper	155
16.2.3 250-Sheet Plain Paper Tray Accessory specifications	156
Dimensions	156
Weight	156
Media weight	156
Media sizes	156
16.3 Auto Two-Sided Print Accessory with Small Paper Tray	156
16.3.1 Installing the Auto Two-Sided Print Accessory with Small Paper Tray	157
16.3.2 Printing postcards	158
Guidelines	158
Preparing to print	158
Printing	159
16.3.3 Small photos	159
Guidelines	159
Preparing to print	160
Printing	161
16.3.4 Envelopes	161
Guidelines	161
Preparing to print	161
Printing	162
16.3.5 Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	162
Paper jam	163
Paper size changes when the two-sided printing option is selected	164
Binding margin is in the wrong place	164
Only one side of the page prints when the two-sided printing option is enabled	165
16.3.6 Auto Two-Sided Print Accessory with Small Paper Tray specifications	165
Dimensions when attached to printer	165
Duplexing specifications	165
Small paper tray specifications	165
17 Specifications	167
17.1 Printer specifications	167
17.2 Environmental statement	167
Reduction and elimination	167
Recycling	167
Energy consumption	168
17.3 Print cartridge recovery	169
18 Supplies	170
18.1 Paper	170
HP Bright White Inkjet Paper	170
HP Premium Paper	170
HP Brochure & Flyer Paper, Matte	170
HP Brochure & Flyer Paper, Gloss	170
HP Tri-Fold Brochure Paper, Gloss	170
HP Tri-Fold Brochure Paper, Matte	171
HP Premium Inkjet Transparency Film	171
HP Premium Plus Photo Paper, Glossy	171
HP Premium Plus Photo Paper (with tear-off tab)	171
HP Premium Plus Photo Paper, Matte	172
HP Photo Paper, Glossy (with tear-off tab)	172
HP Photo Paper, Glossy	172
HP Premium Photo Paper, Glossy	172
HP Premium Photo Paper, Glossy (with tear-off tab)	173
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	173
HP Everyday Photo Paper, Semi-gloss	173
HP Advanced Photo Paper, Glossy	173
HP Advanced Photo Paper, Glossy (with tear-off tab)	174
HP Matte Greeting Cards, White, Quarter-Fold	174
HP Matte Greeting Cards, White, Half-Fold	174
HP Photo Greeting Cards, Half-Fold	174
HP Textured Greeting Cards, Ivory, Half-Fold	174
HP Textured Greeting Cards, Cream, Half-Fold	174
HP Textured Greeting Cards, White, Half-Fold	174
HP Linen Greeting Cards, White, Half-Fold	174
HP Linen Greeting Cards, Ivory, Half-Fold	174
HP Iron-On Transfers (for white fabrics)	174
HP Iron-On Transfers for Dark Fabric	175
HP Banner Paper	175
HP Matte Photo and Project Paper	175
HP Glossy CD/DVD Labels	175
HP Matte CD/DVD Labels	175
18.2 USB cables	175
18.3 Accessories	175
Automatic Two-Sided Printing Accessory	175
Auto Two-Sided Print Accessory with Small Paper Tray	175
250-Sheet Plain Paper Tray Accessory	176