HP 8/8 EZSwitchSetup Administrator's Guide v6.4.0 (53-1001344-03, June 2010) - Page 11

Other industry resources, Getting technical help

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Other industry resources For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Switch model • Switch operating system version • Browser version • JRE version installed on host • Error numbers and messages received • Java console window messages • Screen shots • supportSave command output • Detailed description of the problem, switch or fabric behavior immediately following problem, and specific questions • Description of any troubleshooting steps already performed and results 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here: : *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: • Brocade 300, 4100, 4900, 5000, 5100, 5300, 7800, 8000, and VA-40FC switches: On the switch ID pull-out tab located on the bottom of the port side of the switch. 3. World Wide Name (WWN) • Brocade 300, 4100, 4900, 5000, 5100, 5300, 7800, 8000, and VA-40FC switches: On the switch ID pull-out tab located on the bottom of the port side of the switch. EZSwitchSetup Administrator's Guide xi 53-1001344-03

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EZSwitchSetup Administrator’s Guide
xi
53-1001344-03
Other industry resources
For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1.
General Information
•
Switch model
•
Switch operating system version
•
Browser version
•
JRE version installed on host
•
Error numbers and messages received
•
Java console window messages
•
Screen shots
•
supportSave
command output
•
Detailed description of the problem, switch or fabric behavior immediately following
problem, and specific questions
•
Description of any troubleshooting steps already performed and results
2.
Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as shown here:
:
The serial number label is located as follows:
•
Brocade 300, 4100, 4900, 5000, 5100, 5300, 7800, 8000, and VA-40FC switches
: On
the switch ID pull-out tab located on the bottom of the port side of the switch.
3.
World Wide Name (WWN)
•
Brocade 300, 4100, 4900, 5000, 5100, 5300, 7800, 8000, and VA-40FC switches
: On
the switch ID pull-out tab located on the bottom of the port side of the switch.
*FT00X0054E9*
FT00X0054E9