HP AJ765A HP StorageWorks RDX Removable Disk Backup System User Guide (484933-
HP AJ765A - StorageWorks RDX Removable Disk Backup System Manual
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- HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 1
HP StorageWorks RDX Removable Disk Backup System User Guide Part number: 484933-001 First edition: June 2008 - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 2
is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 3
Contents About this guide 7 Intended audience 7 Related documentation 7 Document conventions and symbols 7 HP technical support 8 Product warranties 8 Registering your drive 8 Subscription service 8 HP websites 9 Documentation feedback 9 1 Before you start 11 Overview 11 Which operating - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 4
31 Firmware download fails with Windows Server 2003 31 System will not complete boot process 31 6 Replacing an internal RDX Removable Disk Backup System 33 To disconnect your drive 33 To reconnect your RDX Removable Disk Backup System 33 7 USB Configuration Guide 35 USB in HP StorageWorks - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 5
System 11 2 Removing cover from typical server 14 3 Installing RDX Removable Disk Backup System 15 4 Orientation of special ProLiant internal connector 22 11 Front panel 24 12 Inserting a cartridge 25 13 Ejecting a cartridge 26 14 Front panel with LEDs 28 RDX Removable Disk Backup System 5 - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 6
Tables 1 Document conventions 7 2 Power requirements 12 3 Power LED 29 4 Cartridge LED 30 6 - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 7
About this guide This guide provides information about: • Installing the HP StorageWorks RDX Removable Disk Backup System • Using the HP StorageWorks RDX Removable Disk Backup System • Troubleshooting the HP StorageWorks RDX Removable Disk Backup System Intended audience This guide is intended for - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 8
IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • Product model - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 9
http://www.hp.com/support/manuals • http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to [email protected]. All submissions become the property of HP. RDX Removable Disk - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 10
10 About this guide - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 11
our World Wide Web site (http://www.hp.com). 1. Cartridge activity LED (located on cartridge) 3. Emergency eject hole 2. Eject button/power LED Figure 1 Front view of the RDX Removable Disk Backup System Which operating systems are supported? HP RDX Removable Disk Backup Systems can be connected - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 12
rails. Rail kits for a number of industry-standard servers may be available. For more details refer to: http://www.hp.com/go/ HP StorageWorks CD-ROM to complete installation, as described in this guide, and to verify and troubleshoot performance after installation. It helps you to: • Install the RDX - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 13
" on page 16 • "Attach USB and power cable to the RDX drive" on page 17 • "Secure the RDX Removable Disk Backup System" on page 18 Prepare mounting bay CAUTION: screwdriver (if your server uses torx screws) • Your server manuals (for reference during installation) 2. Perform a normal system shutdown - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 14
mounting methods. The server may also incorporate a locking mechanism to hold the RDX Removable Disk Backup System in place. See "Secure the RDX Removable Disk Backup System" on page 18. Please check your HP ProLiant server documentation to ascertain the correct method of mounting, and to check - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 15
• Mounting screws: Other HP ProLiant server models, such as ML350 and ML370, require the use mounting hardware. Refer to the manufacturer's documentation for instructions. • If you are installing on a server that requires a tray, place the RDX Removable Disk Backup System in the tray. • If - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 16
a Type A USB connector or a special 5-pin connector with one pin missing for keying. Three USB cables are supplied with your RDX Removable Disk Backup System. • Many HP ProLiant servers have the special USB connector on the system board, which may be orientated vertically or horizontally. Two cables - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 17
cable that is appropriate for the pin layout on the USB port. Figure 6 Connecting to a special USB port Attach USB and power cable to the RDX Removable Disk Backup System NOTE: The drive is not powered from the USB bus. It must be connected to the server's power supply. 1. Connect the - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 18
server's internal power supply to the power connector. 1 and 4. power cable 2 and 5. USB cable 3. RDX Removable Disk Backup System 6. server's power supply Figure 7 Attaching USB and power cable Secure the RDX Removable Disk Backup System NOTE: The server latches and side views of your server - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 19
Mounting hardware used (HP ProLiant) Ensure that you use the correct mounting rails or locating screws, as described in "Attach mounting hardware" on page 14. The server also incorporates a locking mechanism to hold the RDX Removable Disk Backup System in place. 1. Push the server latch down to lock - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 20
20 Installing an internal RDX Removable Disk Backup System - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 21
Backup System" on page 13. In this chapter: • "Connecting the power and USB cables" on page 21 Connecting the power and USB cables An external HP RDX Removable Disk Backup System will operate using any voltage in the range 100-240 volts (0.7 A, 50-60 Hz). No adjustment is needed. A USB cable - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 22
System and connect the Type A (flat) connector to the server. Figure 9 Connecting the USB cable 2. Plug the rounded end of the AC adapter into the RDX Removable Disk Backup System and use the supplied power cord to plug the AC adapter into a power outlet. (The supplied power cord is appropriate for - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 23
click to run it manually. 3. Follow the instructions on the screen and restart the server when asked to do so. 4. Your RDX Removable Disk Backup System is now ready to use. Front panel The front of the RDX Removable Disk Backup System has an opening for inserting cartridges. A protective door covers - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 24
cartridge slot. Media For best performance we recommend HP branded media. The RDX Removable Backup System supports any HP RDX cartridge. Cartridges are available in different capacities to support • Do not drop cartridges or handle them roughly. • Never try to force the cartridge into the unit. If - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 25
the unit with the keyed corner facing the upper left corner of the RDX Removable Disk Backup System. The cartridge fits in only one orientation. (The write-protect tab is on the back right of the cartridge.) 2. Push the cartridge gently into the unit until it locks into place with a clicking sound - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 26
has been ejected by the unit, grasp the exposed sides of the cartridge and pull it straight out. Removing power from the unit To ensure reliable operation, do not remove power from the unit during read, write, search, load and unload activities. 26 Operating your RDX Removable Disk Backup System - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 27
hp.com. 5. Are appropriate drivers and application software installed on the host? Are you using new cartridges or a different brand of cartridge? Have you been using the particular cartridge for a very long time? The problem could lie with the cartridge: 1. Check that you are using an RDX cartridge - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 28
could lie with the host or the software. Consult the server's operating manuals, the software manual, or seek help from a service engineer. Understanding the LEDs Figure 14 Front panel with LEDs 1. cartridge activity LED 3. emergency reset hole 2. eject button / power LED 28 Troubleshooting - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 29
the drive. If it still fails, call for service. None. This is normal. None. The unit is ejecting the cartridge. The unit has detected a fault condition. This a stuck cartridge, as described in "Emergency eject" on page 30. If this does not resolve the problem, run the RDX diagnostic application. - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 30
fault conditions: • The cartridge is not compatible with the RDX Removable Disk Backup System • The cartridge has been severely damaged • The cartridge has not been fully inserted If this does not resolve the problem, run the RDX diagnostic application. Using the RDX utility for diagnostics The - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 31
the RDX utility to obtain more information about the failure. 3. Replace the cartridge if the error persists. Firmware download fails with Windows Server 2003 If the firmware download fails with error invalid parameter and you are using Windows Server 2003, check to ensure you have at least Service - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 32
http://www.hp.com/support 2. Disable USB boot in the BIOS and retry. 3. Attempt to eject the cartridge and retry boot, or boot with the RDX Removable Disk Backup System disconnected. 4. If using a FAT32 formatted cartridge, reformatting to another file system may fix the problem. 32 Troubleshooting - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 33
RDX Removable Disk Backup System" on page 33 If your RDX Removable Disk Backup System proves to be faulty and cannot be repaired and it is still covered by the original warranty, it will be replaced. HP the faulty unit to your local HP Service Center. Instructions on where to return faulty units - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 34
34 Replacing an internal RDX Removable Disk Backup System - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 35
Guide In this chapter: • "USB in HP StorageWorks devices" on page 35 • "USB terminology" on page 35 • "Setting up a USB network" on page 36 • "USB cables" on page 36 USB in HP StorageWorks devices The RDX Removable Disk Backup system is a USB 2.0 logo certified device. It supports as printers and CD - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 36
host at the system and all the hubs between the device and host support high-speed (USB 2.0) transfer. When using a bulk transfer device, such as an RDX Removable Disk Backup System, do not use other USB devices that will and external USB devices use the same USB cables. 36 USB Configuration Guide - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 37
download fails, 31 front panel, 23 LEDs, 24 LEDs, 28 front view, 11 H handling cartridges, 24 help obtaining, 8 host problems, 27 HP technical support, 8 I inserting cartridges L LED cartridge activity, 24, 28 power, 29 troubleshooting, 28 loading cartridges, 25 RDX Removable Disk Backup System 37 - HP AJ765A | HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 38
bay internal drive, 13 R RDX utility, 12 installation, 23 troubleshooting, 30 related documentation, 7 S secure drive internal drive, 18 slow performance, 31 Subscriber's Choice, HP, 8 supported operating systems, 11 symbols in text, 7 T technical support HP, 8 service locator website, 9 text
HP StorageWorks
RDX Removable Disk Backup System
User Guide
Part number: 484933–001
First edition: June 2008