HP AJ765A HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 30

Cartridge Activity LED Table 4 Cartridge LED LED Status Meaning Action required The cartridge is not inserted correctly or the unit has no power. OFF Not ready Make sure the cartridge is inserted correctly; it should lock into place with a clicking sound. Check the power cables. Steady GREEN The cartridge is ready for operation None. This is normal. Blinking GREEN Activity None. The unit is carrying out a read, write or seek operation. Steady AMBER Fault The unit has detected a cartridge fault condition. Check for the following fault conditions: • The cartridge is not compatible with the RDX Removable Disk Backup System • The cartridge has been severely damaged • The cartridge has not been fully inserted If this does not resolve the problem, run the RDX diagnostic application. Using the RDX utility for diagnostics The RDX Utility is a Windows™ application that allows you to diagnose problems with your RDX Removable Disk Backup System. It is normally installed immediately after connecting the RDX unit to ensure that the eject function operates correctly, see "Install the RDX utility" on page 23. With the RDX utility, you can: • Identify RDX Removable Disk Backup Systems attached to your server. • Retrieve device and cartridge status information. • Upgrade the firmware in the RDX Removable Disk Backup System. • Test the unit and the cartridge. To run the RDX Utility for Windows Click Start > All Programs > RDX Utility > RDX Utility. For instructions on using the RDX utility, click Help. Emergency eject NOTE: Do not emergency eject a cartridge while the cartridge activity LED is flashing. If the cartridge does not eject, using either the eject button or the right-click eject methods, use the following emergency eject hole method to recover the cartridge. 1. If using the internal RDX Removable Disk Backup System, turn off your server. If using the external RDX Removable Disk Backup System, unplug the power cable. 30 Troubleshooting