HP AiO400r HP StorageWorks All-in-One Storage System User Guide (440583-005, F - Page 111
Troubleshooting, servicing, and maintenance, Troubleshooting the storage system
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8 Troubleshooting, servicing, and maintenance Troubleshooting the storage system Use the references and general guidelines in this section to troubleshoot your HP StorageWorks All-in-One Storage System. Operating system problems and resolutions Use the suggestions below to help resolve operating system issues. Table 44 Operating system problems Problem Action Operating system locks up Scan for viruses with an updated virus scan utility. General protection fault (GPF) occurs. This can occur when the Microsoft operating system terminates suddenly with an error, including, but not limited to: • Miscalculating the amount of RAM needed for an allocation • Transferring execution to a segment that is not executable • Writing to a read-only or a code segment • Loading a bad value into a segment register • Using a null pointer A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem. • Remove any newly installed software or hardware to verify that they are not the cause. • Boot the server in Safe Mode or the last known good configuration. If neither of these actions resolves the problem, contact an authorized service provider. For more information about debugging tools or specific GPF messages, see the Microsoft web site: http://www.microsoft.com/ whdc/devtools/debugging/default.mspx. Errors are displayed in the error log Follow the information provided in the error log, and then see the operating system documentation. Operating system updates Use care when applying operating system updates (service packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, HP recommends that you do not apply the updates. If you decide to apply an operating system update: 1. Perform a full system backup. 2. Apply the operating system update using the instructions provided. All-in-One Storage System 111