HP Armada 3500 Compaq Armada 3500 Series Reference Guide - Page 140

Solving Hard Drive Problems

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Solving Hard Drive Problems Problem Possible Cause Solution Reading the hard drive takes an unusually long time after restarting the computer Computer entered Hibernation due to a low battery condition and is now exiting from it. Give the computer time to restore the previously saved data to the state it was in before Hibernation occurred. Hard drive error occurs Hard drive has bad sectors or has failed. If you are running Windows 95, run ScanDisk after placing a check in the Automatically Fix Errors box. If you are running Windows NT, go to the system prompt and type chkdsk. The computer will automatically scan for errors. Reformat the hard drive. Contact your Compaq authorized dealer, reseller, or service provider or the Compaq Customer Support Center for assistance. CAUTION: Reformatting the hard drive erases all of your files permanently; be sure to make backup diskettes of your information before reformatting the drive. Troubleshooting 16-9 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296-002 File name: Ch16.doc

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Troubleshooting
16-9
Writer: Lorise Fazio
Saved by: J Abercrombie
Saved date: 12/08/98 4:55 PM
Part Number: 310296-002
File name: Ch16.doc
Solving Hard Drive Problems
Problem
Possible Cause
Solution
Reading the hard
drive takes an
unusually long time
after restarting the
computer
Computer entered
Hibernation due to a
low battery condition
and is now exiting
from it.
Give the computer time to
restore the previously
saved data to the state it
was in before Hibernation
occurred.
Hard drive error
occurs
Hard drive has bad
sectors or has failed.
If you are running
Windows 95, run ScanDisk
after placing a check in the
Automatically Fix Errors
box.
If you are running
Windows NT, go to the
system prompt and type
chkdsk.
The computer will
automatically scan for
errors.
Reformat the hard drive.
Contact your Compaq
authorized dealer, reseller,
or service provider or the
Compaq Customer
Support Center for
assistance.
CAUTION:
Reformatting the hard drive erases all of your files
permanently; be sure to make backup diskettes of your information
before
reformatting the drive.