HP Armada 3500 Compaq Armada 3500 Series Reference Guide - Page 157

A appendix COMPAQ CUSTOMER SUPPORT Preparing for a Technical Support Call If you cannot solve a problem using the troubleshooting tips in Chapter 16 and the online troubleshooting help, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 15 to run the Compaq diagnostics utilities and have the following available when you call: s The computer s Serial number on the bottom of the computer s Purchase date on invoice s Conditions under which the problem occurred s Error messages that occurred s Hardware configuration s Type of printer connected s Hardware and software you are using s Product identification number (PIN), which you entered when you set up the computer. (Click Start Æ Settings Æ Control Panel Æ System Æ General tab. Your PIN number is below your name.) s Printed error message log from Computer Checkup (TEST), or a list of the devices and error messages received s Configuration settings in View System Information (INSPECT), including contents of the system files NOTE: If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords, if they are set. Compaq Customer Support A-1 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:51 PM Pages: 8 Words: 1041 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: APPA.doc