HP BL680c ProLiant BL680c Generation 5 Server Blade User Guide - Page 62

Troubleshooting, Troubleshooting resources, Pre-diagnostic steps, Important safety information

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Troubleshooting Troubleshooting resources NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades. The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance. To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide: • The server-specific Documentation CD • The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide. • The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers, Workstations and Systems Hardware, and then the appropriate server. Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1. Review the important safety information (on page 62). 2. Gather symptom information (on page 64). 3. Prepare the server for diagnosis (on page 64). 4. Use the Start diagnosis flowchart (on page 66) to begin the diagnostic process. Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Troubleshooting 62

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Troubleshooting 62
Troubleshooting
Troubleshooting resources
NOTE:
For common troubleshooting procedures, the term "server" is used to mean servers and
server blades.
The
HP ProLiant Servers Troubleshooting Guide
provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the
HP ProLiant Servers
Troubleshooting Guide:
•
The server-specific Documentation CD
•
The Business Support Center on the HP website (
). Navigate to the
server technical support page. Under self-help resources, select
ProLiant Troubleshooting Guide
.
•
The Technical Documentation website (
). Select
Enterprise Servers,
Workstations and Systems Hardware,
and then the appropriate server.
Pre-diagnostic steps
WARNING:
To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components
IMPORTANT:
This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
Review the important safety information (on page
62
).
2.
Gather symptom information (on page
64
).
3.
Prepare the server for diagnosis (on page
64
).
4.
Use the Start diagnosis flowchart (on page
66
) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.