HP Brocade 8/12c Fabric OS Encryption Administrator's Guide v6.4.0 (53-1001864 - Page 17

• Best practice guides, white papers, data sheets, and other documentation is available through the Brocade Partner Web site. For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below.: *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: • Brocade Encryption Switch-On the switch ID pull-out tab located inside the chassis on the port side of the switch on the left. • Brocade DCX-On the bottom right on the port side of the chassis • Brocade DCX-4S-On the bottom right on the port side of the chassis, directly above the cable management comb. 3. World Wide Name (WWN) Use the licenseIdShow command to display the WWN of the chassis. Fabric OS Encryption Administrator's Guide xvii 53-1001864-01