HP C5580 User Guide
HP C5580 - Photosmart All-in-One Color Inkjet Manual
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UPC - 883585914500
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HP C5580 manual content summary:
- HP C5580 | User Guide - Page 1
HP Photosmart C5500 All-in-One series Windows Help - HP C5580 | User Guide - Page 2
HP Photosmart C5500 All-in-One series - HP C5580 | User Guide - Page 3
- HP C5580 | User Guide - Page 4
...12 Menu overview...12 Copy Menu...12 Photo Menu...13 Scan Menu...13 Setup Menu...13 Help Menu...13 Enter text using the visual keyboard 14 Use the HP Photosmart Software 14 3 Find more information...17 4 Finish setting up the HP All-in-One Set your preferences...19 Set your language and country - HP C5580 | User Guide - Page 5
index cards 40 Load envelopes...42 Load other types of paper 44 Load a CD/DVD...45 Avoid paper jams...49 7 Print from your computer Print from a software application 51 Make the HP All-in-One the default printer 52 Change the print settings for the current job 52 Set the paper size...52 Set the - HP C5580 | User Guide - Page 6
crop a photo 76 Automatically enhance your photos 77 Print a frame around your photo 77 Adjust the brightness of your photos 78 Apply special color effects to your photos 78 9 Use the scan features Scan an image...81 Scan an original to a computer 81 Scan an original to a memory card 82 Edit - HP C5580 | User Guide - Page 7
Turn off the HP All-in-One...116 13 Shop for ink supplies...117 14 Troubleshooting View the Readme file...119 Setup troubleshooting...119 The product will not turn on 120 After setting up the product, it does not print 123 Uninstall and reinstall the software 130 Paper jams...131 Information on - HP C5580 | User Guide - Page 8
ink on the CD/DVD is not drying 181 Errors...182 Product messages...182 File messages...230 General user messages 232 Paper messages...237 Power and connection messages 242 Print cartridge messages 245 15 HP warranty and support Warranty...269 Print cartridge warranty information 269 Support - HP C5580 | User Guide - Page 9
product stewardship program 278 Paper use...278 Plastics...279 Material safety data sheets 279 Recycling program...279 HP inkjet supplies recycling program 279 Energy of conformity (European Economic Area 283 HP Photosmart C5500 All-in-One series declaration of conformity 283 Index...285 6 - HP C5580 | User Guide - Page 10
71 • "Use the scan features" on page 81 • "Use the copy features" on page 85 • "Use the reprint features" on page 93 • "Maintain the HP All-in-One" on page 97 • "Shop for ink supplies" on page 117 • "HP warranty and support" on page 269 • "Technical information" on page 277 HP Photosmart C5500 All - HP C5580 | User Guide - Page 11
Chapter 1 HP Photosmart C5500 All-inOne series Help 8 HP Photosmart C5500 All-in-One series Help - HP C5580 | User Guide - Page 12
. You can even print a task checklist to keep track of your list of things to do. This section contains the following topics: • The HP All-in-One at a glance • Control panel overview • Menu overview • Enter text using the visual keyboard • Use the HP Photosmart Software The HP All-in-One at a glance - HP C5580 | User Guide - Page 13
Photo tray 11 CD/DVD access door 12 Print cartridge door 13 Glass 14 Lid backing 15 Rear door 16 Rear USB port 17 Power connection* * Use only with the power adapter supplied by HP. Control panel overview This section describes the functions of the control panel buttons and lights - HP C5580 | User Guide - Page 14
to navigate through photos and menu options by pressing the up, down, left, or right arrow buttons. If you are zooming in on a photo, you can also use the arrow buttons to pan around the photo and select a different area to print. Zoom in +: Zooms in to enlarge the image on the display. You can - HP C5580 | User Guide - Page 15
might appear if a print cartridge contains non-HP ink. Indicates that the Printer and PC Adapter with Bluetooth® Wireless Technology is connected to the front USB port. Overview Display sleep state To prolong the life of the display, the HP All-in-One returns to the Home screen after 10 minutes of - HP C5580 | User Guide - Page 16
a memory card. Overview Create View & Print Save Scan Menu The following options are available when you press Start Scan on the control panel or select Scan from the Home screen. Scan and Reprint Scan to Computer Scan to Memory Card Scan to USB Flash Drive Setup Menu The following options are - HP C5580 | User Guide - Page 17
2 (continued) Insert Print Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I... Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual - HP C5580 | User Guide - Page 18
more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. • If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the - HP C5580 | User Guide - Page 19
Chapter 2 Overview 16 HP All-in-One overview - HP C5580 | User Guide - Page 20
up and using the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Start Here guide in order. If you have problems during setup, check the Start Here guide for troubleshooting - HP C5580 | User Guide - Page 21
Chapter 3 Find more information 18 Find more information - HP C5580 | User Guide - Page 22
the HP All-in-One. This section contains important setup-related information for your product. This section contains the following topics: • Set your preferences • Connect to a computer • Connect to a Bluetooth® device Set your preferences Before you begin using your product, you should review and - HP C5580 | User Guide - Page 23
OK. 3. Press the down arrow button to highlight Device-Printer Tray Select, and then press OK. 4. Press the down arrow or the up arrow button to highlight one of the following, and then press OK. • Prompt for Tray: This option prompts for selecting a tray whenever a print job is sent. • Photo Tray - HP C5580 | User Guide - Page 24
OK. Set the paper tray for printing from a Bluetooth device Set the default paper tray to use when you print photos from a Bluetooth device. To set the paper tray for printing from a Bluetooth device 1. Press Setup. 2. Press the down arrow button to highlight Bluetooth, and then press OK. 3. Press - HP C5580 | User Guide - Page 25
HP All-in-One shows a short set of slides with information describing special features available on the product. The slideshow plays twice and then the display returns to the Home screen. Tips Slideshow is on by default. To turn the demo mode on or off 1. Press Setup. 2. Press the down arrow button - HP C5580 | User Guide - Page 26
enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help. Connect to a Bluetooth® device If you insert an HP Bluetooth Adapter (such as the HP bt500) into the front USB port, you can print to the HP All-in-One from Bluetooth - HP C5580 | User Guide - Page 27
the Widcomm Stack on your computer, but you use only one of them to connect the HP All-in-One. • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to - HP C5580 | User Guide - Page 28
Finish setup To install and print using the Microsoft stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed - HP C5580 | User Guide - Page 29
-One • Reset Bluetooth settings on the HP All-in-One View and print Bluetooth settings You can view and print the Bluetooth settings for the HP All-in-One through the HP Allin-One control panel. To view and print Bluetooth settings 1. Press Setup. Finish setup 2. Press the down arrow button until - HP C5580 | User Guide - Page 30
to the product to print. 6. Press OK to exit the Setup menu. Related topics "Enter text using the visual keyboard" on page 14 Set Bluetooth security for the HP All-in-One You can enable the product security settings through the Bluetooth menu on the HP Allin-One. From the Bluetooth menu, you can - HP C5580 | User Guide - Page 31
device within range can print to the HP All-in-One. • Not visible: Only Bluetooth devices that have stored the device address of the HP All- in-One can print to it. To set the product to be Not visible 1. Press Setup. 2. Press the down arrow button until Bluetooth is highlighted, and then press - HP C5580 | User Guide - Page 32
if you want all of the HP All-in-One Bluetooth settings returned to factory defaults. To reset the Bluetooth settings 1. Press Setup. 2. Press the down arrow button until Bluetooth is highlighted, then press OK. 3. Press the down arrow button until Reset Bluetooth is highlighted, then press OK - HP C5580 | User Guide - Page 33
Chapter 4 Finish setup 30 Finish setting up the HP All-in-One - HP C5580 | User Guide - Page 34
?" on page 72 • "How do I save photos to my computer?" on page 74 • "How do I scan a photo or document to the computer?" on page 81 • "How do I print on both sides of the paper?" on page 62 • "How do I print custom labels on printable CD/DVDs?" on page 61 How do I? How do I? 31 - HP C5580 | User Guide - Page 35
Chapter 5 How do I? 32 How do I? - HP C5580 | User Guide - Page 36
print quality using the automatic setting, you can manually set the paper size and type for print and copy jobs. This section contains the following topics: • Load originals • Choose papers for printing and copying • Load paper • Load a CD/DVD • Avoid paper jams Load originals You can copy or scan - HP C5580 | User Guide - Page 37
6 Load originals and load paper 3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to - HP C5580 | User Guide - Page 38
HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not - HP C5580 | User Guide - Page 39
• Any size paper other than those listed in the printer software. • Paper with cutouts or perforations (unless specifically designed for use with HP inkjet products). • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. • Extremely smooth, shiny - HP C5580 | User Guide - Page 40
humidity might result in curled paper that does not work well in the HP All-in-One. This section contains the following topics: • Load full-size paper or small of paper into the input trays of the HP All-in-One. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper - HP C5580 | User Guide - Page 41
you load paper into the main input tray. If the product is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the product TIP: If you are using letterhead, insert the top of the page first with the print side down. 4. Slide the paper-width guide inward until it stops - HP C5580 | User Guide - Page 42
will go. Flip the paper catch at the end of the tray extender to open the extender the rest of the way. NOTE: When you use legal-size paper, leave the tray extender closed. To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo - HP C5580 | User Guide - Page 43
edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo tray and is no higher than the top of the paper-width guide. Load originals and load paper 5. Lower the photo tray lid. Load postcards, - HP C5580 | User Guide - Page 44
outermost position. 3. Insert the stack of cards into the photo tray with the short edge forward and the print side down. Slide the stack forward until it stops. 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the photo tray; make sure the stack - HP C5580 | User Guide - Page 45
main input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the - HP C5580 | User Guide - Page 46
3. Slide the paper-width guide to its outermost position. 4. Insert one or more envelopes into the far-right side of the main input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each - HP C5580 | User Guide - Page 47
in the software before printing onto transparency film. HP Iron-On Transfers 1. Flatten the transfer sheet completely before using it; do not load curled sheets. TIP: To prevent curling, keep transfer sheets sealed in the original package until you are ready to use them. 2. Locate the blue stripe on - HP C5580 | User Guide - Page 48
not support a CD/DVD print job started from the control panel. You must use the software that came with the HP All-in-One to print on a CD/DVD. For more information, see the software help. To load a regular-size (120 mm) CD/DVD on the CD/DVD tray 1. If the product is placed close to a wall, move it - HP C5580 | User Guide - Page 49
holder line up with the green lines on the CD/DVD tray, and then press OK. Load originals and load paper NOTE: The product pulls the CD/DVD holder while printing on the media. 6. After printing, make sure you insert the CD/DVD holder back into the storage area. 46 Load originals and load paper - HP C5580 | User Guide - Page 50
DVD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 2. Carefully remove the CD/DVD holder from the storage area below the main paper tray. 3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. NOTE: The - HP C5580 | User Guide - Page 51
the product until the green lines on the CD/DVD holder line up to the green lines on the CD/DVD tray. Load originals and load paper NOTE: The product pulls the CD/DVD holder while printing on the media. 7. After printing, make sure you insert the CD/DVD holder back into the storage area. 48 - HP C5580 | User Guide - Page 52
edges are not bent or torn. • If you are printing labels, ensure that the label sheets are no more than guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the product. Related topics "Clear paper jams - HP C5580 | User Guide - Page 53
Chapter 6 Load originals and load paper 50 Load originals and load paper - HP C5580 | User Guide - Page 54
on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you must select options for the specific photo paper and photo enhancement. 5. Select the appropriate options for your print job by using the features - HP C5580 | User Guide - Page 55
-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in - HP C5580 | User Guide - Page 56
of paper you are using. Paper type Copier, software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer - HP C5580 | User Guide - Page 57
File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click - HP C5580 | User Guide - Page 58
the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page - HP C5580 | User Guide - Page 59
Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each - HP C5580 | User Guide - Page 60
box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed - HP C5580 | User Guide - Page 61
that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click - HP C5580 | User Guide - Page 62
on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified - HP C5580 | User Guide - Page 63
. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Print 60 Print from your computer - HP C5580 | User Guide - Page 64
that you want, and then click OK. Print onto a CD/DVD You can use the HP Photosmart Software to print directly onto the surface of an inkjet printable CD/DVD. To print directly onto a CD/DVD 1. Use the software that came with the product to create and print a CD/DVD label. 2. When prompted, load - HP C5580 | User Guide - Page 65
box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. For binding, do one of the following - HP C5580 | User Guide - Page 66
File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click - HP C5580 | User Guide - Page 67
. • If your language reads right-to-left, click Right edge binding. The Pages per sheet box is automatically set to two pages per sheet. 8. Click OK, and then click Print or OK in the Print dialog box. The product begins printing. A dialog box displays instructions on the screen when it is time to - HP C5580 | User Guide - Page 68
File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click - HP C5580 | User Guide - Page 69
File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click - HP C5580 | User Guide - Page 70
best results, HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens - HP C5580 | User Guide - Page 71
the main input tray. CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. 4. Slide the paper-width guide inward against the stack of labels or envelopes until the guide stops. 5. If you are printing on envelopes, do the following: a. Display - HP C5580 | User Guide - Page 72
the sheets and tape the sheets together. Print a Web page You can print a Web page from your Web browser on the HP All-in-One. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and - HP C5580 | User Guide - Page 73
also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. Print 70 Print from your computer - HP C5580 | User Guide - Page 74
the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. You can print photos by connecting a PictBridge-compatible digital camera directly to the front USB port. When you print from a digital camera, the printer uses - HP C5580 | User Guide - Page 75
Do not pull out the memory card while the Photo light is flashing. A flashing light means the product is accessing the memory card. Wait until JPG and TIF file formats on your memory card or storage device. Print photos You can print the photos on your memory card or storage device in a variety of - HP C5580 | User Guide - Page 76
right arrow button to scroll through the thumbnails of your photos. TIP: If you want to print all the photos on your card, press the Menu button and select Select All Photos & Preview. 5. When the photo you want to print is highlighted, press OK. TIP: If you want to print one copy of the photo using - HP C5580 | User Guide - Page 77
Preview screen, press Print Photos. Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard drive for sharing photos online and printing from your computer. NOTE: The HP All-in-One - HP C5580 | User Guide - Page 78
arrow button until Save is highlighted, and then press OK. 3. Follow the onscreen prompts on your computer to save the photos to your computer. Edit photos using the control panel The HP All-in-One offers several basic editing features that you can use to edit your photos manually before you print - HP C5580 | User Guide - Page 79
Chapter 8 NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented to fit a maximum number of photos on the page. To rotate a photo 1. Press the Menu button on the photo selection screen. Photos 2. In - HP C5580 | User Guide - Page 80
your photo to frame the photo. NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card. To print a frame around your photo 1. Press the Menu button on the photo selection screen. Edit photos using the control panel 77 - HP C5580 | User Guide - Page 81
it prints with a sepia, hand-tinted, or black-and-white finish. NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card. To change the color effects 1. Press the Menu button on the photo selection screen. 78 Use the - HP C5580 | User Guide - Page 82
button to select one of the following color effect options, and then press OK: No Effect Black & White Sepia Antique Does not apply any special color effects to your photo. Prints hand-tinted. Related topics • "Print photos" on page 72 • "Make reprints of your photos" on page 93 Photos - HP C5580 | User Guide - Page 83
Chapter 8 Photos 80 Use the photo features - HP C5580 | User Guide - Page 84
: To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP All-in-One icon in - HP C5580 | User Guide - Page 85
Chapter 9 NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original print side down on the right front corner of the glass. 2. Press Start Scan on the control - HP C5580 | User Guide - Page 86
. Related topics "Use the HP Photosmart Software" on page 14 Edit a scanned document You can edit a scanned document using your Optical Character Recognition (OCR) software. Scanning text using OCR software enables you to bring the content of magazine articles, books, and other printed matter into - HP C5580 | User Guide - Page 87
Chapter 9 Stop scanning To stop scanning ▲ Press Cancel on the control panel. Scan 84 Use the scan features - HP C5580 | User Guide - Page 88
the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to - HP C5580 | User Guide - Page 89
button to highlight Preview, and then press OK. An image on the display shows how your copy will print. 5. Press Start Copy Black or Start Copy Color to accept the preview and begin copying. Change the copy settings for the current job You can customize the copy settings of the HP All-in-One - HP C5580 | User Guide - Page 90
panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only. To set the number of copies from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the up arrow button to increase the - HP C5580 | User Guide - Page 91
press OK. 4. Press the down arrow button until the appropriate paper type appears, and Advanced Photo Change copy speed or quality The HP All-in-One provides three options that affect copy speed and setting uses less ink and extends the life of your ink cartridges. Copy 88 Use the copy features - HP C5580 | User Guide - Page 92
panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Lighter/Darker, and then press OK. 4. Do one of the following: • Press the right arrow button to darken the copy. • Press the left arrow - HP C5580 | User Guide - Page 93
the product. They do not adjust the settings in the software. You can save your most frequently used software settings by using the HP Photosmart software. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as cropping and resizing - HP C5580 | User Guide - Page 94
HP All-in-One for making a copy, you can use the crop feature to specify a particular area of the original to copy. To crop your copy from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button and right arrow button to move the cursor to the lower right - HP C5580 | User Guide - Page 95
button to highlight Margin Shift, and then press OK. 5. Press the up arrow button to highlight On, and then press OK. Improve the quality of a copy The HP All-in-One on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Enhancements, - HP C5580 | User Guide - Page 96
(Optional) Press the Menu button on the reprint selection screen to edit the photo. d. When you are done, press OK. 5. Press Print Photos. Edit a photo before reprinting The HP All-in-One offers several basic editing features that you can use to edit your photos manually before you make reprints of - HP C5580 | User Guide - Page 97
the display. NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented to fit a maximum number of photos on the page. To rotate a photo 1. Press the Menu button on the reprint selection screen. 2. In the Edit - HP C5580 | User Guide - Page 98
photos" on page 93 Adjust the brightness of your photos You can adjust the brightness of a photo so that it prints lighter or darker than your original. To adjust the brightness 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow - HP C5580 | User Guide - Page 99
color effects to your photos You can apply special color effects to a photo so that it prints with a sepia, hand-tinted, or black-and-white finish. To change the color effects 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photos menu, press the up arrow or down arrow - HP C5580 | User Guide - Page 100
to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as - HP C5580 | User Guide - Page 101
, you should know the part names and how to handle the print cartridges. Maintain the HP All-in-One 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top - HP C5580 | User Guide - Page 102
a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also - HP C5580 | User Guide - Page 103
the HP All-in-One Chapter 12 NOTE: At this time, some portions of the HP Web site are available in English only. Choose the right cartridge combination Choose the best combination of cartridges for your print job: • Everyday printing: Use a black cartridge along with a tri-color cartridge. • Color - HP C5580 | User Guide - Page 104
the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result - HP C5580 | User Guide - Page 105
cartridge alignment page. Recycle or discard the alignment page. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 102 Maintain the HP All-in-One - HP C5580 | User Guide - Page 106
Maintain the HP All-in-One Related topics • "Align the print cartridges" on page 106 • "Use a photo print cartridge" on page 103 • "Use the print cartridge protector" on page 103 Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All-inOne by - HP C5580 | User Guide - Page 107
place. Maintain the HP All-in-One To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector. Remove ink from your skin - HP C5580 | User Guide - Page 108
: HP does not recommend using the photo print cartridge for ink-backup mode. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode. Related topics "Replace the print cartridges" on page 99 Advanced print cartridge maintenance If you are experiencing problems - HP C5580 | User Guide - Page 109
arrow button to highlight Align Print Cartridges, and press OK. 5. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load - HP C5580 | User Guide - Page 110
Maintain the HP All-in-One To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white - HP C5580 | User Guide - Page 111
the input tray when you align the printer, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. A success or failure message appears. 6. Press OK to continue. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or - HP C5580 | User Guide - Page 112
for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Wait until the print carriage is idle and silent, and then unplug the power - HP C5580 | User Guide - Page 113
Maintain the HP All-in-One Chapter 12 8. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the - HP C5580 | User Guide - Page 114
as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already tried the automatic cleaning procedure from the Setup menu or the HP Photosmart software. Make sure you have the following materials available - HP C5580 | User Guide - Page 115
for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Wait until the print carriage is idle and silent, and then unplug the power - HP C5580 | User Guide - Page 116
HP All-in-One 7. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge - HP C5580 | User Guide - Page 117
Maintain the HP All-in-One Chapter 12 Related topics "Clean the print cartridges" on page 107 Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your - HP C5580 | User Guide - Page 118
99 • "Align the print cartridges" on page 106 Clean the HP All-in-One To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One. TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and - HP C5580 | User Guide - Page 119
and the interior of the HP All-in-One. CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Turn off the HP All-in-One To avoid damaging the product, you must properly shut it down by using the On button located on the product. Wait - HP C5580 | User Guide - Page 120
the Features tab, and then click the Printer Services button. 2. Click the Estimated Ink Levels tab. 3. Click Print Cartridge Ordering Information. The print cartridge reorder numbers appear. 4. Click Order Online. HP sends detailed printer information, including model number, serial number, and - HP C5580 | User Guide - Page 121
Shop for ink supplies Chapter 13 118 Shop for ink supplies - HP C5580 | User Guide - Page 122
-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If - HP C5580 | User Guide - Page 123
turn it on. • Solution 1: Make sure you use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service 120 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 124
. Solution 2: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Setup troubleshooting 121 - HP C5580 | User Guide - Page 125
solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. I connected the - HP C5580 | User Guide - Page 126
the ink cartridges are installed properly and have ink Solution: Check that the ink cartridges are installed properly and have ink. For more information, see: "Work with print cartridges" on page 97 Cause: There might have been a problem with one or more of the ink cartridges. Setup troubleshooting - HP C5580 | User Guide - Page 127
the language setting. NOTE: You will be prompted to set both the language and the country/region settings, by using the following procedure. To set your language and country/region 1. Press Setup. 2. Press the down arrow button to highlight Preferences, and then press OK. 3. Press the down arrow - HP C5580 | User Guide - Page 128
country/region setting. NOTE: You will be prompted to set both the language and the country/region settings, by using the following procedure. To set your language and country/region 1. Press Setup. 2. Press the down arrow button to highlight Preferences, and then press OK. 3. Press the down arrow - HP C5580 | User Guide - Page 129
box, enter d:\setup.exe, and then click OK. If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter. Cause: The installation failed to run automatically. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is, and then - HP C5580 | User Guide - Page 130
that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off - HP C5580 | User Guide - Page 131
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP C5580 | User Guide - Page 132
then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b. Follow the prompts on the computer screen to install the software. 6. Try using the product again. Cause: The source of the error was unknown. Setup troubleshooting 129 Troubleshooting - HP C5580 | User Guide - Page 133
on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 130 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 134
software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use - HP C5580 | User Guide - Page 135
to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. • Do not leave unused photo paper in the input tray. The paper might start to curl, which might reduce the quality of your printouts. Curled paper can also cause paper jams. 132 Troubleshooting - HP C5580 | User Guide - Page 136
product is in ink-backup mode • Solution 5: Check the print settings • Solution 6: Clean or replace the print catridges Solution 1: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges. Print quality troubleshooting 133 - HP C5580 | User Guide - Page 137
use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP - HP C5580 | User Guide - Page 138
the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using both print cartridges. If you are satisfied with the print quality, continue printing in ink-backup mode. Or - HP C5580 | User Guide - Page 139
if the ink is not filling the text or image completely so that it appears that parts are missing or blank. • Solution 1: Check the print settings • Solution 2: Check the paper type • Solution 3: Make sure you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution - HP C5580 | User Guide - Page 140
HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service - HP C5580 | User Guide - Page 141
you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Troubleshooting 138 Troubleshooting - HP C5580 | User Guide - Page 142
next solution. Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more - HP C5580 | User Guide - Page 143
the area around the ink nozzles" on page 111 Cause: The print cartridge nozzles needed to be cleaned. If this did not solve the issue, try the next solution. Solution 5: Check the print catridges Solution: Check the estimated ink levels in the print cartridges. 140 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 144
and print using ink-backup mode. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go - HP C5580 | User Guide - Page 145
papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry - HP C5580 | User Guide - Page 146
the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridge was damaged. Print quality troubleshooting 143 Troubleshooting - HP C5580 | User Guide - Page 147
. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality image • Solution 3: Print the image in - HP C5580 | User Guide - Page 148
only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see - HP C5580 | User Guide - Page 149
not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. • Solution 1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several - HP C5580 | User Guide - Page 150
does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Check the print settings • Solution 3: Clean the rollers • Solution 4: Contact HP support for service Solution 1: Make sure the - HP C5580 | User Guide - Page 151
need assistance to enable the product or software to function properly. The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the print cartridges 148 Troubleshooting - HP C5580 | User Guide - Page 152
. Solution 2: Align the print cartridges Solution: Align the print cartridges. For more information, see: "Align the print cartridges" on page 106 Cause: The print cartridges needed to be aligned. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly - HP C5580 | User Guide - Page 153
jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers. Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that came with the product. 150 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 154
the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution - HP C5580 | User Guide - Page 155
this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the - HP C5580 | User Guide - Page 156
see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer. For more - HP C5580 | User Guide - Page 157
• Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from the product to your computer • Solution 10: Reset the product 154 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 158
printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP or scanning, your print job will be delayed until the product completes the current task. Print troubleshooting 155 Troubleshooting - HP C5580 | User Guide - Page 159
to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer. For more information, see: "Carriage stall" on page 245 Cause: The print carriage had stalled. If this did not solve the issue, try the next solution. Troubleshooting 156 Troubleshooting - HP C5580 | User Guide - Page 160
through a Bluetooth connection, make sure that the connection is active and the product is turned on. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings - HP C5580 | User Guide - Page 161
application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins - HP C5580 | User Guide - Page 162
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • 4: Try printing with borders Solution 1: Check the margin settings Solution: Check the printer margins. Print troubleshooting 159 Troubleshooting - HP C5580 | User Guide - Page 163
supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print were printing was larger than the paper loaded in the input tray. If this did not solve the issue, try the next solution. Troubleshooting - HP C5580 | User Guide - Page 164
this did not solve the issue, try the next solution. Solution 3: Check the print cartridge Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still Print troubleshooting 161 Troubleshooting - HP C5580 | User Guide - Page 165
nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protective plastic tape was - HP C5580 | User Guide - Page 166
turns on. If the problem continues, the memory card might be defective. For more information, see: "Insert a memory card" on page 71 Cause: The product detected an error with the memory card. If this did not solve the issue, try the next solution. Memory card troubleshooting 163 Troubleshooting - HP C5580 | User Guide - Page 167
card Solution: Remove one of the memory cards. You can use only one memory card at a time. For more information, see: "Insert a memory card" on page 71 Cause: You had inserted more than one memory card. The this did not solve the issue, try the next solution. 164 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 168
start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product software was not installed. Memory card troubleshooting 165 - HP C5580 | User Guide - Page 169
the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on. Troubleshooting For more information on setting up the product and connecting it to your computer, see the Start Here guide that came - HP C5580 | User Guide - Page 170
select any photos on the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout - HP C5580 | User Guide - Page 171
, try the next solution. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Start Here guide. Cause: The HP Photosmart Software might not have been installed. 168 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 172
the product and try scanning again. Cause: The HP Photosmart Software was installed, but was not running. Scan fails because of insufficient computer memory Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers - HP C5580 | User Guide - Page 173
has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple - HP C5580 | User Guide - Page 174
been stuck on the glass or on the back of the document lid. This can cause poor-quality scans. If this did not solve the issue, try the next solution. Solution 3: Select the correct OCR language Solution: Select the correct OCR language in the software. NOTE: If you are using HP Photosmart Essential - HP C5580 | User Guide - Page 175
. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running. Copy troubleshooting Use this section to solve these copy problems: • Nothing - HP C5580 | User Guide - Page 176
papers it does not support. For more information, see: "Recommended papers for printing and copying" on page 34 Cause: The product did not recognize the paper type. If this did not solve the issue, try the next solution. Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any - HP C5580 | User Guide - Page 177
scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: You were trying to increase the size of an original that was too small. If this did not solve the issue, try the next solution. 174 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 178
the edges, use Fit to Page. For more information, see: "Resize an original to fit onto letter or A4 paper" on page 90 Cause: The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original. Copy troubleshooting 175 - HP C5580 | User Guide - Page 179
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Scan, resize, and print the image • Solution 2: Use photo paper to make borderless copies Solution 1: Scan, resize, and print the image Solution: When you make a borderless - HP C5580 | User Guide - Page 180
on page 37 Cause: You were trying to make a borderless copy without using photo paper. CD/DVD print troubleshooting Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with the HP All-in-One. This section contains the following topics: • The product does not - HP C5580 | User Guide - Page 181
to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first. Cause: You inserted the disc directly into the CD/DVD tray without placing it on the CD/DVD holder. If this did not solve the issue, try the next solution. 178 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 182
. Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The holder can protrude about 7.5 cm (3 inches) from the back of the product. If there is not sufficient space behind the product, the holder stops and printing stalls. CD/DVD print troubleshooting 179 Troubleshooting - HP C5580 | User Guide - Page 183
you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to be printed, do not flip the blue ring over the disc. The blue ring should only be used if you are printing on a small-size (80 mm) CD/DVD. Before trying again, clean the CD/DVD holder to remove ink from the holder. This avoids - HP C5580 | User Guide - Page 184
software you are using for additional information. Cause: Your design settings were not correct. The ink on the CD/DVD is not drying Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem - HP C5580 | User Guide - Page 185
be correctly installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting - HP C5580 | User Guide - Page 186
3: Make sure the print carriage can move freely • Solution 4: Verify that the product is properly connected to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door - HP C5580 | User Guide - Page 187
print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer are using the power - HP C5580 | User Guide - Page 188
the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There might not be sufficient - HP C5580 | User Guide - Page 189
press the On button to turn on the product. To reset the product 1. Remove all paper loaded in the input tray. 2. Make sure that the product is turned on and remove the USB cable from the back of the product. 3. Open the print cartridge door. The print carriage should move to the far right side of - HP C5580 | User Guide - Page 190
paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have completed all of the - HP C5580 | User Guide - Page 191
blocking the print carriage Solution: Lower the ink cartridge access door to access the print carriage. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again. Cause: The print carriage was blocked. 188 Troubleshooting - HP C5580 | User Guide - Page 192
Cause: The print carriage was blocked. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, are not stuck together • Solution 5: Make sure the photo paper is not curled • Solution 6: Load one sheet of paper at a time Errors 189 Troubleshooting - HP C5580 | User Guide - Page 193
screen to continue your print job. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide width guide. stuck printing again. Cause: Two or more pieces of paper were stuck problem persists, use photo - HP C5580 | User Guide - Page 194
tray and then reinsert the holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. Cause: The CD/DVD holder was loaded incorrectly in the CD/DVD tray. Errors 191 Troubleshooting - HP C5580 | User Guide - Page 195
the CD/DVD holder with the printable side up and push the CD/DVD holder back into the CD/DVD tray until the lines on the holder line up to the white lines on the CD/DVD tray. Cause: The product prompted you to insert the next disc when printing multiple CD/ DVDs in a print job. 192 Troubleshooting - HP C5580 | User Guide - Page 196
CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder back into the CD/DVD tray until the lines on the holder line up to the white lines on the CD/DVD tray. To continue, press OK. Errors 193 Troubleshooting - HP C5580 | User Guide - Page 197
the product and the computer • Solution 7: Try scanning with Windows Image Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check - HP C5580 | User Guide - Page 198
have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. After you have reinstalled the software, try to scan again. Cause: The software installation was not - HP C5580 | User Guide - Page 199
you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Photosmart C5500 All-in-One series 2. 5. Select the second instance of the product and repeat steps 2 through 4. 6. Try to scan again. Cause - HP C5580 | User Guide - Page 200
it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. Cause: The product was not properly connected to a power supply or needed to be reset. If this did not solve the issue, try the next solution. Errors 197 Troubleshooting - HP C5580 | User Guide - Page 201
to scan again. If the scan fails, continue to the next step. 4. Do one of problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. If another USB cable is available, try using that one instead. 198 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 202
File, and then click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center. Cause: If you could scan using WIA, this is an indication that there was a problem with the HP Solution Center. You can continue to use WIA to scan, or try the next - HP C5580 | User Guide - Page 203
installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows Desktop. f. In the Export Range area, select All. 200 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 204
, select Automatic, and then click OK. f. Click OK to close the dialog box. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error. If this did not solve the issue, try the next solution. Errors 201 Troubleshooting - HP C5580 | User Guide - Page 205
Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware - HP C5580 | User Guide - Page 206
BAM NOTE: This is not a comprehensive list. If you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Reconnect the USB cable to - HP C5580 | User Guide - Page 207
product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13 - HP C5580 | User Guide - Page 208
lines, this might indicate a problem with the black or photo print cartridge in the right slot. • If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot. More information about using a USB hub • Verify - HP C5580 | User Guide - Page 209
• HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories - HP C5580 | User Guide - Page 210
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP C5580 | User Guide - Page 211
the product is set as the default printer • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Troubleshooting 208 Troubleshooting - HP C5580 | User Guide - Page 212
print cartridge in the right slot. • If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot. If the self-test report fails to print, make sure you set up the product properly. See the Start Here guide - HP C5580 | User Guide - Page 213
print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows Reconnect the USB cable to the product and the computer. 210 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 214
it. 3. If the wrong product is set as the default printer, right-click the correct product and select Set as Default. To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click - HP C5580 | User Guide - Page 215
6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the - HP C5580 | User Guide - Page 216
application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS - HP C5580 | User Guide - Page 217
. d. Click File, and then click Print. 4. If printing is successful from Notepad but not the software application, contact the manufacturer of that application for support. Cause: The software application was failing or could not communicate with the print driver correctly. Product might not be - HP C5580 | User Guide - Page 218
is turned on. 3. If the product is not receiving electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. Errors 215 Troubleshooting - HP C5580 | User Guide - Page 219
your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the is functioning properly. NOTE: If you are using an older cable, it might not be working if the USB cable works. If you experience problems, the USB cable might need to be replaced. - HP C5580 | User Guide - Page 220
computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Errors 217 Troubleshooting - HP C5580 | User Guide - Page 221
, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Product was not found Try - HP C5580 | User Guide - Page 222
is turned on. 3. If the product is not receiving electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. Errors 219 Troubleshooting - HP C5580 | User Guide - Page 223
your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the is functioning properly. NOTE: If you are using an older cable, it might not be working if the USB cable works. If you experience problems, the USB cable might need to be replaced. - HP C5580 | User Guide - Page 224
computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Errors 221 Troubleshooting - HP C5580 | User Guide - Page 225
next solution. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar - HP C5580 | User Guide - Page 226
: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. Errors 223 Troubleshooting - HP C5580 | User Guide - Page 227
with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Troubleshooting Error occurred while - HP C5580 | User Guide - Page 228
HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. Errors 225 Troubleshooting - HP C5580 | User Guide - Page 229
your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the is functioning properly. NOTE: If you are using an older cable, it might not be working if the USB cable works. If you experience problems, the USB cable might need to be replaced. - HP C5580 | User Guide - Page 230
computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Errors 227 Troubleshooting - HP C5580 | User Guide - Page 231
update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service - HP C5580 | User Guide - Page 232
install the HP Photosmart Software 1. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions Errors 229 Troubleshooting - HP C5580 | User Guide - Page 233
this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. 230 Troubleshooting - HP C5580 | User Guide - Page 234
computer, try printing those files by using the HP Photosmart Software. The copies might using any invalid symbols in the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. Errors 231 Troubleshooting - HP C5580 | User Guide - Page 235
using the HP Photosmart Software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. If this did not solve the issue, try the next solution. Solution 2: Reformat the memory card in your digital camera. Solution: Check the computer screen for an error - HP C5580 | User Guide - Page 236
CD/DVD printing problem • CD/DVD size mismatch Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem all but one memory card Solution: Remove all but one memory card. - HP C5580 | User Guide - Page 237
printing error Solution: Borderless printing cannot occur with only the black print cartridge installed. Install the tri-color print cartridge. For more information, see: "Replace the print cartridges" on page 99 Cause: The product was in ink-backup mode with only the black print cartridge installed - HP C5580 | User Guide - Page 238
memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the - HP C5580 | User Guide - Page 239
that there is sufficient space behind the product and that the CD/DVD exit slot on the back of the product is not blocked. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. Cause: The product stalled while printing. 236 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 240
CD/DVD holder did not match the size you specified when you started the print job from the computer. Paper messages The following is a list of paper-related error messages: • Paper upside down • Paper orientation error • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam - HP C5580 | User Guide - Page 241
the first solution does not solve the problem, continue trying the remaining solutions until the HP support for service Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Troubleshooting - HP C5580 | User Guide - Page 242
Use a higher quality setting to increase the amount of ink used for printing. For more information, see: • "Set the paper type for printing" on page 53 • "Change the print speed or quality" on page 54 • "Print using to: www.hp.com/support. Search for "HP Paper Feed Cleaning Errors 239 Troubleshooting - HP C5580 | User Guide - Page 243
are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Paper jam or misfeed Solution: In - HP C5580 | User Guide - Page 244
door forward until it snaps into place. 4. Press the button next to OK to continue the current job. Cause: Paper had jammed in the product. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture - HP C5580 | User Guide - Page 245
printed photos failed • Improper shutdown • Two-way communication lost Product not found Solution: If the product is not properly connected to the computer, communication errors might occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Troubleshooting - HP C5580 | User Guide - Page 246
failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem a power outlet. Press the On button to turn on the product. Cause to the computer, communication errors can occur. Make sure - HP C5580 | User Guide - Page 247
switch on a power strip or by using a wall switch, the product might be If the first solution does not solve the problem, continue trying the remaining solutions until the errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Troubleshooting - HP C5580 | User Guide - Page 248
is a list of print cartridge error messages: • Low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print cartridge is missing, incorrectly installed, or not intended for your product - HP C5580 | User Guide - Page 249
move if it is hung up on something. CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer. Cause: The print carriage had stalled. If this did not solve the issue, try the next solution. 246 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 250
the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There might not be sufficient - HP C5580 | User Guide - Page 251
press the On button to turn on the product. To reset the product 1. Remove all paper loaded in the input tray. 2. Make sure that the product is turned on and remove the USB cable from the back of the product. 3. Open the print cartridge door. The print carriage should move to the far right side of - HP C5580 | User Guide - Page 252
paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have completed all of the - HP C5580 | User Guide - Page 253
the print cartridge were not touching the contacts in the print carriage. If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. 250 Troubleshooting Troubleshooting - HP C5580 | User Guide - Page 254
269 • "Shop for ink supplies" on page 117 Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. Solution 5: Print cartridge might be defective Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose - HP C5580 | User Guide - Page 255
Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. Troubleshooting 252 - HP C5580 | User Guide - Page 256
for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. Non-HP cartridges installed Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges. Errors 253 Troubleshooting - HP C5580 | User Guide - Page 257
cannot detect that the print cartridge is installed. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated - HP C5580 | User Guide - Page 258
or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: Protective tape was covering the print cartridges. If this did not solve the issue, try the next solution. Errors 255 Troubleshooting - HP C5580 | User Guide - Page 259
Clean the print cartridges" on page 107 Cause: One or both of the print cartridges were not installed or were installed incorrectly. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted - HP C5580 | User Guide - Page 260
the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. Errors 257 Troubleshooting - HP C5580 | User Guide - Page 261
tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color - HP C5580 | User Guide - Page 262
Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the print cartridge • Solution 2: Contact HP support for service Errors 259 Troubleshooting - HP C5580 | User Guide - Page 263
still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: The print cartridges were not intended for use in this product. Print cartridge is not intended for use in this product - HP C5580 | User Guide - Page 264
the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. Errors 261 Troubleshooting - HP C5580 | User Guide - Page 265
into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose - HP C5580 | User Guide - Page 266
the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. Errors 263 Troubleshooting - HP C5580 | User Guide - Page 267
, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to the next step. 7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks - HP C5580 | User Guide - Page 268
the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. Errors 265 Troubleshooting - HP C5580 | User Guide - Page 269
tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color - HP C5580 | User Guide - Page 270
: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Cause: One or both of the print cartridges were having a problem. Previously used genuine HP cartridge installed Solution - HP C5580 | User Guide - Page 271
guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit For more information, see: "Replace - HP C5580 | User Guide - Page 272
topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the HP All-in-One for shipment • Pack the HP All-in-One Warranty For - HP C5580 | User Guide - Page 273
the HP Photosmart software. To access the device serial number from the software, on the Windows taskbar, click Start > All Programs > HP > HP Solution Center. On the Help page, click Technical information under Tools. 5. Call HP support. Be near the product when you call. Related topics "Print - HP C5580 | User Guide - Page 274
also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go - HP C5580 | User Guide - Page 275
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the HP All-in-One" on page 274. HP Korea customer support 272 HP warranty and support HP warranty and support - HP C5580 | User Guide - Page 276
the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). NOTE: Make sure the scanner is idle and has returned to its parked position before turning off the HP All-in-One. 6. Press the On button to turn off the HP All-in-One. Remove - HP C5580 | User Guide - Page 277
Here guide that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following steps once you have removed the print cartridges, removed - HP C5580 | User Guide - Page 278
service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your name, address, and a phone number where you can be reached during the day. Pack the HP All-in-One 275 HP warranty and support - HP C5580 | User Guide - Page 279
Chapter 15 276 HP warranty and support HP warranty and support - HP C5580 | User Guide - Page 280
, see the printed documentation that came with the HP All-in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications - HP C5580 | User Guide - Page 281
bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution To find out about the printer resolution, see the printer software. For more information, see "View the print resolution" on page 53. Print cartridge yield Visit www.hp - HP C5580 | User Guide - Page 282
you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/ products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY - HP C5580 | User Guide - Page 283
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des é kasserade produkter för återvinning. Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country - HP C5580 | User Guide - Page 284
regulatory number should not be confused with the marketing name (HP Photosmart C5500 All-in-One series, etc.) or product numbers (Q8341A, etc.). FCC installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions - HP C5580 | User Guide - Page 285
Technical information HP Photosmart C5500 All-in-One series declaration of conformity Regulatory notices 283 - HP C5580 | User Guide - Page 286
Technical information Chapter 16 284 Technical information - HP C5580 | User Guide - Page 287
27 Bluetooth, settings 26 booklet printing 63 borderless photos copy has borders 176 crop is wrong 175 print 58 brightness, change in print 55 Browsing photos 20 buttons, control panel 10 C cancel button 11 copy 92 print job 69 scan 84 carriage jam 183 stalled 189 Carriage stall 245 cartridge 105 - HP C5580 | User Guide - Page 288
161, 245 sprays inside HP All-in- One 162 streaks on the back of paper 146 ink cartridges HP ink depleted 267 ink levels icons 12 ink levels, check 98 ink supplies purchase 117 ink, removing ink from skin and clothing 104 ink-backup mode 105 install software, troubleshoot 119 invalid file name 231 - HP C5580 | User Guide - Page 289
scan to 13 setup 13 missing information from copy 174 text from scan 170 N normal copy quality 88 number of copies 87 O OK button 11 on button 11 order ink supplies 117 print cartridges 117 out of paper 238 overheads, print 67 P page order 65 paper choose 34 feed fails 147 incompatible types 36 jam - HP C5580 | User Guide - Page 290
clean 115 scan to menu 13 security Bluetooth 26 Bluetooth adapter 27 self-test report 114 set print options 52, 56 settings Bluetooth 26 country/region 19 language 19 setup button 11 menu 13 shift left margin 91 ship your device 273 sleep state 12 smeared ink 133 software application, print from 51 - HP C5580 | User Guide - Page 291
Index setup 119 USB cable 122 troubleshooting copy 172 error messages 182 memory card 162 print 149 scan 167 two-sided prints 62, 63 U uninstall software 130 USB cable communication lost 244 USB cable installation 122 V visibility (Bluetooth) 26 W warranty 269, 271 Web pages, print 69 Z zoom button - HP C5580 | User Guide - Page 292
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Windows Help
HP Photosmart C5500 All-in-One series