Supply replacement guidelines
........................................................................................
147
Making room around the printer for replacing supplies
....................................................
148
Approximate replacement intervals for supplies
..............................................................
148
Using the cleaning page
...................................................................................................................
149
Configuring alerts
.............................................................................................................................
152
8
Problem solving
Basic troubleshooting checklist
........................................................................................................
154
Factors affecting printer performance
..............................................................................................
155
Troubleshooting information pages
..................................................................................................
156
Configuration page
..........................................................................................................
156
Paper path test page
.......................................................................................................
156
Registration page
.............................................................................................................
157
Event log
..........................................................................................................................
157
Control panel message types
...........................................................................................................
158
Status messages
.............................................................................................................
158
Warning messages
..........................................................................................................
158
Error messages
...............................................................................................................
158
Critical error messages
....................................................................................................
158
Control panel messages
...................................................................................................................
159
Message listing
................................................................................................................
159
Paper jams
.......................................................................................................................................
183
Paper jam recovery
..........................................................................................................
183
To disable paper jam recovery
........................................................................
184
Common causes of paper jams
........................................................................................................
185
Paper jams
.......................................................................................................................
185
Clearing jams
...................................................................................................................................
186
Jam in Tray 1
...................................................................................................................
186
Jam in Tray 2 or optional Tray 3
......................................................................................
187
Jams in top cover area
....................................................................................................
188
Clearing a jam in the top cover area
...............................................................
189
Clearing other jams
..........................................................................................................
191
Media-handling problems
.................................................................................................................
194
Multiple sheets
.................................................................................................................
194
Incorrect page size
..........................................................................................................
194
Incorrect tray
....................................................................................................................
195
Automatic feed error
........................................................................................................
195
Tray 2 or optional Tray 3 feed error
.................................................................................
195
Special media feed error
..................................................................................................
196
Envelope printing error
....................................................................................................
197
Output quality
...................................................................................................................
197
Duplexing error
................................................................................................................
198
Printer response problems
...............................................................................................................
199
Control panel display is blank
..........................................................................................
199
Printer does not print
.......................................................................................................
199
Printer not receiving data
.................................................................................................
200
Printer selection
...............................................................................................................
200
Printer control panel problems
.........................................................................................................
202
Control panel setting
........................................................................................................
202
Selecting optional Tray 3
.................................................................................................
202
ENWW
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