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HP Color LaserJet Enterprise 6700dn User Guide - Page 105

Solve problems, Open the Tray 4 door to access the rollers.

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10. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 11. If the error persists, clean the Tray 4 pick, feed, separation rollers. a. Open the Tray 4 door to access the rollers. 96 Chapter 6 Solve problems

Section	Page
Printer overview	10
Warning icons	10
Potential shock hazard	11
Printer views	11
Printer front view	11
Printer back view	12
Control-panel view	12
Printer specifications	14
Technical specifications	14
Supported operating systems	16
Mobile printing solutions	18
Printer dimensions	18
Power consumption, electrical specifications, and acoustic emissions	18
Operating-environment range	19
Printer hardware setup and software installation	19
Paper trays	20
Load paper to Tray 1 (multipurpose tray)	20
Load Tray 1 (multipurpose tray)	20
Tray 1 (multipurpose tray) paper orientation	22
Load paper to Tray 2	26
Load Tray 2 or the optional 550-sheet trays	26
Tray 2 and the optional 550-sheet trays paper orientation	28
Use alternative letterhead mode	31
Load and print envelopes	32
Print envelopes	32
Envelope orientation	32
Load and print labels	33
Manually feed labels	33
Label orientation	34
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	35
Ordering	35
Supplies and accessories	35
Customer self-repair parts	37
Configure the HP toner-cartridge-protection supply settings	38
Introduction	38
Enable or disable the Cartridge Policy feature	38
Enable or disable the Cartridge Protection feature	40
Replace the toner cartridges	43
Toner cartridge information	43
Remove and replace the toner cartridge	44
Replace the toner collection unit (TCU)	47
Replace the toner collection unit (TCU)	47
Print	50
Print tasks (Windows)	50
How to print (Windows)	50
Automatically print on both sides (Windows)	51
Manually print on both sides (Windows)	51
Print multiple pages per sheet (Windows)	51
Select the paper type (Windows)	52
Additional print tasks	52
Print tasks (macOS)	53
How to print (macOS)	53
Automatically print on both sides (macOS)	53
Manually print on both sides (macOS)	53
Print multiple pages per sheet (macOS)	54
Select the paper type (macOS)	54
Additional print tasks	55
Store print jobs on the printer to print later or print privately	55
Introduction	55
Create a stored job (Windows)	55
Create a stored job (macOS)	56
Print a stored job	57
Delete a stored job	57
Information sent to printer for Job Accounting purposes	58
Mobile printing	58
Mobile printing solutions	58
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	59
HP ePrint via email	60
AirPrint	60
Android embedded printing	61
Print from a USB flash drive	61
Enable the USB port for printing	61
Print USB documents	62
Print using the SuperSpeed USB 3.0 port (wired)	63
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	63
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	63
Manage the printer	64
Advanced configuration with the HP Embedded Web Server (EWS)	64
Introduction	64
How to access the HP Embedded Web Server (EWS)	65
HP Embedded Web Server features	66
Configure IP network settings	72
Printer sharing disclaimer	72
View or change network settings	72
Rename the printer on a network	73
Manually configure IPv4 TCP/IP parameters from the control panel	73
Manually configure IPv6 TCP/IP parameters from the control panel	74
Link speed and duplex settings	74
Printer security features	75
Introduction	75
Security statements	75
Assign an administrator password	75
IP Security	76
Encryption support: HP High Performance Secure Hard Disks	77
Lock the formatter	77
Energy-conservation settings	77
Set the sleep timer and configure the printer to use 1 watt or less of power	77
Set the sleep schedule	77
HP Web Jetadmin	78
Software and firmware updates	78
Solve problems	79
Control panel help system	79
Reset factory settings	80
Introduction	80
Method one: Reset factory settings from the printer control panel	80
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	80
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	80
Change the “Very Low” settings	81
Order supplies	82
Printer does not pick up paper or misfeeds	82
Introduction	82
The printer does not pick up paper	82
The printer picks up multiple sheets of paper	85
Clear paper jams	87
Paper jam locations	87
Auto-navigation for clearing paper jams	88
Experiencing frequent or recurring paper jams?	88
13.B2.D1 jam error in Tray 1 (multipurpose tray)	89
13.B2.D2 jam error in Tray 2	91
13.A3 jam error in Tray 3	95
13.A4 jam error in Tray 4	100
13.A4 jam error in Tray 4 (2,100 sheet feeder HCI)	107
13.B2 jam error in right door	114
13.B4 jam errors in the right door	117
13.B9 jam errors in the fuser	119
13.D3 jam errors in the duplexer	123
13.E1 jam error in the output bin	125
Resolving color print quality problems	126
Introduction	126
Troubleshoot print quality	127
Solve wired network problems	139
Introduction	139
Poor physical connection	139
The computer is unable to communicate with the printer	140
The printer is using incorrect link and duplex settings for the network	140
New software programs might be causing compatibility problems	140
The computer or workstation might be set up incorrectly	140
The printer is disabled, or other network settings are incorrect	141
Solve wireless network problems	141
Introduction	141
Wireless connectivity checklist	141
The printer does not print after the wireless configuration completes	142
The printer does not print, and the computer has a third-party firewall installed	142
The wireless connection does not work after moving the wireless router or printer	142
Cannot connect more computers to the wireless printer	143
The wireless printer loses communication when connected to a VPN	143
The network does not appear in the wireless networks list	143
The wireless network is not functioning	143
Reduce interference on a wireless network	144
Service and support	145
HP limited warranty statement	145
UK, Ireland, and Malta	146
Austria, Belgium, Germany, and Luxemburg	147
Belgium, France, and Luxemburg	147
Italy	148
Spain	149
Denmark	149
Norway	149
Sweden	150
Portugal	150
Greece and Cyprus	150
Hungary	151
Czech Republic	151
Slovakia	151
Poland	152
Bulgaria	152
Romania	152
Belgium and the Netherlands	153
Finland	153
Slovenia	153
Croatia	154
Latvia	154
Lithuania	154
Estonia	154
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	155
Long life consumable and maintenance kit limited warranty statement	155
HP policy on non-HP supplies	156
HP anticounterfeit Web site	156
Data stored on the toner cartridge	156
End User License Agreement	157
Customer self-repair warranty service	161
Customer support	161
Environmental product stewardship program	163
Protecting the environment	163
Ozone production	163
Power consumption	163
Toner consumption	163
Paper use	164
Plastics	164
HP LaserJet print supplies	164
Paper	164
Material restrictions	164
Battery information	164
Disposal of waste equipment by users (EU, UK, and India)	165
Electronic hardware recycling	165
Brazil hardware recycling information	165
WEEE (Turkey)	166
Chemical substances	166
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	166
SEPA Ecolabel User Information (China)	166
The regulation of the implementation on China energy label for printer, fax, and copier	166
Restriction on Hazardous Substances statement (India)	167
Substances Table (China)	168
Material Safety Data Sheet (MSDS)	168
EPEAT	168
Substances Table (Taiwan)	169
For more information	169
Regulatory information	171
Regulatory statements	171
Regulatory model identification numbers	171
European Union & United Kingdom Regulatory Notice	171
FCC regulations	172
Canada - Industry Canada ICES-003 Compliance Statement	172
VCCI statement (Japan)	172
EMC statement (Korea)	172
EMC statement (China)	172
Power cord instructions	173
Power cord statement (Japan)	173
Laser safety	173
Laser statement for Finland	173
Nordic Statements (Denmark, Finland, Norway, Sweden)	174
GS statement (Germany)	174
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	175
EMI statement (Taiwan)	175
Taiwan BSMI USB Port (Walk-up) statement	175
Product stability	176
Wireless statements	176
European regulatory notice	176
Belarus	176
FCC compliance statement—United States	176
Australia statement	177
Brazil: (Portuguese)	177
Canadian statements	177
Products with 5 GHz Operation Industry of Canada	177
Exposure to Radio Frequency Radiation (Canada)	177
European Regulatory Notice	178
China CMIIT Wireless Statement	178
Notice for use in Japan	178
Notice for use in Russia	178
Mexico statement	178
Taiwan statement	178
Taiwan NCC statement	178
Thailand Wireless Statement	179
RFID/NFC Statement	179
China Short Range Device Statement	179