HP Color LaserJet Enterprise MFP X57945dn User Guide
HP Color LaserJet Enterprise MFP X57945dn Manual
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- HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 1
HP Color LaserJet Enterprise MFP X57945 HP Color LaserJet Enterprise Flow MFP X57945 User Guide www.hp.com/support/colorljX57945MFP - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 2
HP Color LaserJet Enterprise MFP X57945 - User Guide SUMMARY This guide provides configuration, use, warranty, safety and environmental information. - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 3
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 4
view...4 Printer specifications ...7 Technical specifications...7 Supported operating systems ...9 Mobile printing solutions...11 Printer Print envelopes...27 Envelope orientation ...27 Load and print labels ...28 Manually feed labels...28 Label orientation ...29 3 Supplies, accessories, and parts - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 5
type (Windows)...43 Additional print tasks...43 Print tasks (macOS)...44 How to print (macOS)...44 Automatically print on both sides (macOS)...44 Manually print on both sides (macOS) ...44 Print multiple pages per sheet (macOS)...45 Select the paper type (macOS)...45 Additional print tasks...46 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 6
Set up Scan to Email...60 Introduction...60 Before you begin ...60 Step one: Access the HP Embedded Web Server (EWS)...61 Step two: Configure the Network Identification settings...62 Step three: Configure the Send to Email feature ...62 Step four: Configure the Quick Sets (optional) ...72 Step five: - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 7
panel 127 Manually configure IPv6 TCP/IP parameters from the control panel 128 Link speed and duplex settings...128 Printer security features ...129 Introduction...129 Security statements...129 Assign an administrator password ...129 IP Security...130 Encryption support: HP High Performance - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 8
Bin Stapler/Stacker ...191 Resolving color print quality problems ...195 Introduction...196 Troubleshoot print quality...196 Improve copy image quality ...209 output-quality settings...217 Solve wired network problems...217 Appendix A Service and support ...218 HP limited warranty statement ...218 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 9
site ...229 Data stored on the toner cartridge...229 End User License Agreement ...230 Customer self-repair warranty service ...234 Customer support...234 Appendix B Environmental product stewardship program...236 Protecting the environment...236 Ozone production...236 Power consumption ...236 Toner - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 10
Canada ICES-003 Compliance Statement 246 VCCI statement (Japan)...246 EMC statement (Korea) ...246 EMC statement (China)...246 Power cord instructions...246 Power cord statement (Japan)...247 Laser safety...247 Laser statement for Finland...247 Nordic Statements (Denmark, Finland, Norway, Sweden - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 11
European regulatory notice ...253 FCC compliance statement-United States...253 Australia statement ...254 Brazil: (Portuguese) ...254 Canadian statements...254 Products with 5 GHz Operation Industry of Canada ...254 Exposure to Radio Frequency Radiation (Canada) ...254 European Regulatory Notice... - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 12
's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Warning icons Use caution if you see a warning icon on your HP - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 13
when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 14
Figure 1-6 Printer front view with all optional accessories 1 234 5 19 18 8 18 9 17 10 17 16 11 16 12 15 15 14 14 13 13 1 234 Item Description 1 Automatic document feeder output tray 2 Automatic document feeder cover, for access for clearing jams 3 Automatic document - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 15
Item Description 18 Output bin 19 Hardware integration pocket (HIP) location for models with an inner finisher Printer back view Locate features on the back of the printer. Figure 1-7 Printer back view 1 2 3 4 Item Description 1 Local area network (LAN) Ethernet (RJ-45) network port 2 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 16
The Home screen provides access to the printer features and indicates the current status of the printer. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration. Figure 1-8 Control-panel view 12 34 i? 5 6 7 Item Control 1 Reset button 2 Sign In - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 17
the optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 4 Help button Touch the Help button to open the embedded help system. The status line - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 18
Table 1-1 Touchscreen control panel actions (continued) Action Description Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Example Swipe until the Settings app displays. Scroll Touch the screen and then move your finger vertically to scroll the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 19
Table 1-2 Paper handling specifications (continued) Paper handling features X57945dn Convenience stapler Not available 3-bin Stapler/stacker Not available Automatic duplex printing X57945z Not available X57945zs Not available X579 Configurable Available option Available option Table 1-3 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 20
PCL 6 and HP print drivers for macOS and to the software installer. Windows: The HP Software Installer can be downloaded from the printer support website for this printer and installs the correct "HP PCL.6" print driver, depending on the Windows operating system, along with optional software when - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 21
Add Printer tool to install it. Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2019, 64-bit The PCL 6 printer-specific - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 22
the best choice, go to www.hp.com/go/MobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported. ● Wi-Fi Direct on wireless models ● AirPrint ● Android Printing ● HP Smart app Printer dimensions Make sure your printer environment is large enough - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 23
Table 1-9 Dimensions for the printer (dn model) (continued) Measurement Printer fully closed Weight (with cartridges) 46.3 kg (102 lb) Figure 1-10 Printer dimensions (z model) Printer fully opened 46.3 kg (102 lb) 1 1 2 2 3 Table 1-10 Dimensions for the printer (z model) Measurement - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 24
, and acoustic emissions In order to operate properly, the printer must be in an environment that meets certain power specifications. See Support for HP Color LaserJet Enterprise MFP X57945 for current information. CAUTION: Power requirements are based on the country/region where the printer - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 25
Guide that came with the printer. For additional instructions, go to HP support on the web. Go to Support for HP Color LaserJet Enterprise MFP X57945 for HP's all-inclusive help for the printer, which includes the following information: ● Install and configure ● Learn and use ● Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 26
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Use caution when loading the paper trays. CAUTION: Do not extend - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 27
1. Open Tray 1. 2. Pull out the tray extension to support the paper, if necessary. 3. Use the adjustment latch to spread the paper guides outward. 4. Load paper in the tray. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 28
5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 (multipurpose tray) paper orientation Position paper correctly in Tray 1 (multipurpose tray) to ensure the best print quality. Tray 1 (multipurpose tray) paper orientation 17 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 29
Table 2-1 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Bottom edge leading into the printer Right side of pre-printed image leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Top edge - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 30
Table 2-2 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-down Right edge of pre-printed image leading into the printer Bottom edge leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Left side of - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 31
Table 2-3 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Holes toward the back of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Holes toward the back of the printer Table 2-4 Prepunched paper - Landscape Duplex - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 32
Table 2-4 Prepunched paper - Landscape (continued) Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled How to load paper Face-up Holes towards the printer Load paper to Tray 2 Review the following information about loading paper to Tray 2. Load Tray 2 or the optional - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 33
down the blue lock/unlock toggle switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width guide, and then sliding the guides to the fully open position. 3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 34
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. Close - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 35
Table 2-5 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge at the back of the tray Top edge at the left side of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the back of the tray NOTE - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 36
Table 2-6 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-up Top edge at the left side of the tray Top edge at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the right side of the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 37
Table 2-7 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Holes at the left side of the tray, with the top of the form at the rear of the printer Holes at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 38
use only Tray 1 (multipurpose tray). Tray 2 and the optional 550-sheet trays do not support envelopes. Tray 1 (multipurpose tray) holds up to 10 envelopes. Print envelopes To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 39
on sheets of labels, use only Tray 1 (multipurpose tray). Tray 2, Tray 3 and the optional 550-sheet trays do not support labels. Manually feed labels Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels. 1. From the software program, select the Print option. 2. Select - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 40
5. In the Paper type drop-down list, select Labels. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print the job. - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 41
● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information cartridge life remaining can vary. To purchase cartridges, contact the managed service representative. Make sure to have the product model number, which appears - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 42
menu. CAUTION: Do not try to pull the toner cartridge out by force before it has been released. 1. Release the toner cartridge by following the instructions on the control panel. 2. Open the toner cartridge door on the front of the printer. 3. Grasp the end of the toner cartridge and pull it - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 43
. 7. Close the toner cartridge door. 8. Pack the used toner cartridge into the box that the new toner cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 44
Replace the toner collection unit (TCU) Replace the toner collection unit if you receive a message on the printer, or if you have print quality problems. Replace the toner collection unit (TCU) Follow these steps to replace the toner collection unit (TCU). 1. Open the front door. 2. Lift the TCU - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 45
all the way in. 5. Close the front door. 6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 46
2 1 3 Replace the imaging drum Replace the imaging drum if you receive a message on the printer control panel. Replace the imaging drum Follow these steps to replace the imaging drum. 1. Open the front door. NOTE: If necessary, remove two screws holding the imaging drum access cover in place, and - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 47
2. Grasp the end of the imaging drum cartridge and pull it straight out of the printer. 3. Remove the new imaging drum cartridge from its package. Save all packaging for recycling the used imaging drum. CAUTION: To prevent damage to the imaging drum, do not expose it to light for more than a few - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 48
screws before closing the front door. 7. Pack the used imaging drum into the box that the new imaging drum came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 49
1. Open the 3-bin stapler/stacker staple door. 2. Pull down the colored handle on the staple carriage, and then pull the staple carriage straight out. 3. Remove the staple cartridge from the sled and replace it with the new staple cartridge. 1 2 3 NOTE: Do not dispose of the staple carrier/sled - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 50
4. Reinstall the staple carriage into the stapler by pressing the colored handle inward until it snaps into place. 5. Close the 3-bin stapler/stacker staple door. Remove and replace the staple cartridge in the convenience stapler Use the steps below to remove and replace the staple cartridge in the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 51
2. Pull the staple carriage straight out. 3. Insert the new staple carriage into the stapler. 4. Close the stapler door. 40 Chapter 3 Supplies, accessories, and parts - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 52
-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Print tasks (Windows) Learn about common printing tasks for Windows - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 53
print on both sides of the paper. Use a paper size and type supported by the duplexer. 1. From the software program, select the Print option. Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 54
touch the OK button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to Support for HP Color LaserJet Enterprise MFP X57945. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 55
on both sides of the paper. Use a paper size and type supported by the duplexer. NOTE: This information applies to printers that include an binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) Use this procedure for printers that do not - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 56
the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer and - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 57
Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to Support for HP Color LaserJet Enterprise MFP X57945. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 58
printer. 3. Click Show Details or Copies & Pages, and then click the Job Storage menu. NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu. 4. In the Mode drop-down list, select the type of stored job - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 59
job in the printer memory to print it again later. The job is deleted manually or by the job retention schedule. ● Stored Job: Store a job on the the job must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule. 5. To use a custom user name or - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 60
, or other mobile device. To see the full list and to determine the best choice, go to HP Customer Support - Knowledge Base. ● Wi-Fi Direct ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 61
and BLE printing HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional accessory. These features enable Wi-Fi capable (mobile) devices to make a wireless - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 62
tab. 3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an account and complete the setup process. AirPrint Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running macOS 10 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 63
available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. Print from a USB flash drive This printer features easy - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 64
2. Open the following menus: a. Copy/Print or Print b. Enable Device USB 3. Select Enable Print from USB Drive. Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) Use the HP Embedded Web Server to enable the USB port for printing. 1. From the Home - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 65
Print using the SuperSpeed USB 3.0 port (wired) Enable the SuperSpeed USB 3.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default. Use one of the following methods to enable the SuperSpeed USB 3.0 port. Once the port is enabled, install the product - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 66
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make a copy Copy a document or picture from the scanner glass or - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 67
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-1 Buttons on the right side of the preview pane Button Description Use these - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 68
of the paper. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 69
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-2 Buttons on the right side of the preview pane Button Button function - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 70
, touch Start to begin copying. Additional copy tasks Locate information on the Web for performing common copy tasks. Go to Support for HP Color LaserJet Enterprise MFP X57945. Instructions are available for copy tasks, such as the following: ● Copy or scan pages from books or other bound documents - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 71
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Set up Scan to Email The printer has a feature that enables it to - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 72
smtp.mycompany.com) NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 73
Step two: Configure the Network Identification settings Configure advanced setting for network identification. NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator. 1. Using the EWS top navigation tabs, click Networking - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 74
Method one: Basic configuration using the Email Setup Wizard Perform basic configuration using the Email Setup Wizard. This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 75
cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 76
● XPS ● PDF/A HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR) ● Unicode Text (OCR) ● RTF (OCR) ● Searchable PDF (OCR) ● Searchable PDF/A (OCR) ● HTML (OCR) ● CSV - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 77
Table 6-2 Scan settings (continued) Option Description Color/Black Select the default color setting for the scanned document: ● Color ● Black ● Black/Gray ● Automatically detect Quality and File Size Select the default output quality for the scanned document: ● Low (small file) ● Medium - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 78
Figure 6-1 Location of Advanced Settings button 2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel. 3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 79
These problems can be prevented by entering a number in Split emails if larger than (MB). - In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. - If you are using Google™ Gmail for email service, select - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 80
Field Restrictions Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 81
Table 6-5 File Settings (Basic Settings) (continued) Feature Description File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. Resolution Set the resolution for the file. Higher resolution images - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 82
7. In the Signing and Encryption area, set the signing and encryption preferences. Table 6-7 Signing and Encryption settings Feature Description Signing Select whether to sign the email with a security certificate. Select the User editable check box to make this setting editable at the printer - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 83
Step four: Configure the Quick Sets (optional) Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets application at the printer. Use the following procedure to configure the Quick Sets. 1. In the Email Setup area of the left navigation pane, - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 84
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 85
necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 86
For more information, go to Microsoft's Support page. Set up Scan to Network Folder Set up the Scan to Folder feature to scan documents directly to network folder. Introduction This section explains - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 87
Step two: Set up Scan to Network Folder Set up Scan to Network Folder using one of the following methods. Method one: Use the Scan to Network Folder Wizard Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network Folder wizard. NOTE: Before you begin: - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 88
c. Click Next. 6. On the Configure Destination Folder dialog, complete the following information: a. In the UNC Folder Path field, type a folder path where the scan will go. The folder path can either be the fully-qualified domain name (FQDN) or the IP address of the server. Be sure that the folder - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 89
Step two: Configure the Scan to Network Folder settings Use the following procedure to complete Scan to Network Folder setup. Step one: Begin the configuration Use the following steps to begin configuration. 1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 90
Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to and the folder permissions. There are two types of destination folders to select from: ● Shared folders or FTP folders ● Personal shared folders There are two types of - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 91
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 92
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options. a. Select Save to an FTP Server. b. In the FTP Server field, type the FTP server name or IP address. c. In the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 93
documents to a folder configured for read and write access, complete the following steps. NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 94
Dialog three: Notification Settings Use the Notification Settings dialog to configure when notifications will be sent. ■ On the Notification Settings dialog, complete one of the following tasks: ● Option one: Do not notify. a. Select Do not notify. b. To prompt the user to review their notification - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 95
Table 6-9 Scan settings (continued) Feature Description Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 96
a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. Introduction Set up the Scan and then scan documents directly to a SharePoint site. Scan to SharePoint supports all scanning options, including the ability to scan documents as images or - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 97
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the Ethernet icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 98
a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page. b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder path for the SharePoint folder from that browser window. c. Paste the SharePoint folder path into the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 99
to a SharePoint site. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 100
Table 6-11 Buttons on the right side of the preview pane (continued) Button Description Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 101
Table 6-12 Scan settings for Scan to SharePoint (continued) Feature Description Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 102
Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server (EWS) Open the EWS to start the setup process. - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 103
4. Select the Enable Scan to USB Drive check box. 5. Click Apply at the bottom of the page. NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 104
7. Choose the File Settings for the Quick Set, and then click Next. NOTE: For more information on the available file settings, see Default scan settings for Scan to USB Drive setup on page 93 8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 105
or contact list. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 106
4. Specify the recipients by using one of these methods: ● Use the keypad to enter the address in the To field. To send to multiple addresses, separate the addresses with a semicolon, or select the Enter button on the touchscreen keyboard after typing each address. ● Use a contact list as follows: - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 107
Table 6-17 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 108
at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 109
8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen. Table 6-18 Buttons on the left side of the preview pane Button Description Expand the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 110
Table 6-19 Buttons on the right side of the preview pane (continued) Button Description Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 111
use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 112
Table 6-21 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 113
drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint supports all scanning options, including the ability to glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 114
Table 6-23 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 115
use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the USB port near the printer control panel. 3. From the Home screen on - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 116
Table 6-25 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 117
healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. information on the Web for performing common scan tasks. Go to Support for HP Color LaserJet Enterprise MFP X57945. Instructions are available for performing specific scan tasks, such as the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 118
configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel Configure the fax features using - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 119
4. Touch the Company Name text field, and use the keypad to type the company name. 5. Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next. 6. Verify that the date and time settings are correct. Make changes as necessary, and then select Next. 7. If a - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 120
Table 7-1 Fax dialing settings (continued) Menu item Description Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the Analog Fax modem while sending a fax. ● Fast (v.34 - 33.6k) ● Medium (v.17 - 14.4k) ● Slow (v.29 - 9.6k) Line Monitor Volume - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 121
is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual Rings to Answer The Rings to Answer setting determines the number of times the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 122
from the printer. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 123
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen. Table 7-4 Buttons on the left side of the preview pane Button Description Expand the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 124
Table 7-5 Buttons on the right side of the preview pane (continued) Button Description Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 125
Trash button , and then select Delete on the confirmation prompt. Additional fax tasks Locate information on the Web for performing common fax tasks. Go to Support for HP Color LaserJet Enterprise MFP X57945. Instructions are available for fax tasks, such as the following: 114 Chapter 7 Fax - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 126
● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block incoming faxes ● Fax archiving and forwarding Additional fax tasks 115 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 127
-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Advanced configuration with the HP Embedded Web Server (EWS) Use the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 128
When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. How to access the HP Embedded Web Server (EWS) Use the following steps to open the Embedded Web Server. 1. From the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 129
of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Usage Page Shows a summary of the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 130
Table 8-1 HP Embedded Web Server Information tab (continued) Menu Description Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop or laptop. Print Allows the user to send a print-ready file to the printer to be - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 131
connection information about third-party job-quota services, or enables local device quota service. Other Links list Configure which links display Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 132
Table 8-4 HP Embedded Web Server Copy/Print tab (continued) Menu Description Expert Copy Enable or disable Expert Copy and set the initial copy view. The Expert Copy feature is available only on some HP MFPs with larger control panels, and is available in FutureSmart 4 firmware 24.7.3 release - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 133
for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Fax Speed Dials Manage speed dials, including the following: ● Import .CSV files containing email addresses, fax numbers - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 134
to assist in troubleshooting printing issues. Diagnostic Data NOTE: This item is available only if an administrator password is set from the Security tab. Export printer information to a file that can be useful for HP technical support to use for detailed problem analysis. Calibration/Cleaning - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 135
addresses to which the printer can send messages. Security Log Export security event log data to a file that can be used for detailed problem analysis. Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 136
, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings AirPrint Select Language Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 137
Configure IP network settings Use the EWS to configure the printer network settings. Printer sharing disclaimer Review the following disclaimer. HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 138
the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 139
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. To enable manual configuration, open the following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 140
, to secure data, and to prevent access to valuable hardware components. Security statements Review this important security statement. The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 141
password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance required to completely reset the printer. Click here to contact HP Support about resetting the printer password. Provide user access credentials at the printer control panel Use - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 142
Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can , and then select the Settings icon. 2. Open the following menus: a. General b. Energy Settings c. Sleep Schedule Encryption support: HP High Performance Secure Hard Disks 131 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 143
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 144
9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see Support for HP Color LaserJet Enterprise MFP X57945. For more information: HP's all- - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 145
Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve problems. Introduction Use one of the following methods to reset the printer settings to the the cartridge remains locked until the cartridge reaches Very Low status. 134 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 146
of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 147
process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. 136 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 148
for flexing the paper stack 1 2 A4 1 2 A3 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 149
sheets of paper to stick together. If this happens, remove the paper from the tray and flex the stack as described above. 138 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 150
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 151
should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The have something on it, such as staples or self-adhesive notes, that must be removed. 140 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 152
. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 153
instructions on the control panel. When you complete a step, the printer displays instructions guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 154
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 31.13.01 Jam in document feeder ● 31.13.02 Jam in document feeder ● 31.13.13 Jam in document feeder 1. Remove paper from the exit assembly of the document feeder. 2. Open the document-feeder - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 155
3. Remove any jammed paper from the document feeder input area. 4. Lift the document feeder and check the lower side of the feed path. 144 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 156
5. Make sure the guides in the document-feeder input tray are adjusted to the correct size for the document before loading paper. NOTE: To avoid document feeder jams, to - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 157
and perform a copy job to test. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B2.D1 jam error in Tray 1 (multipurpose tray assists in clearing the jam. ● 13.B2.D1 Jam in tray 1 146 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 158
1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by gently pulling it straight out. 2. Open the right door and remove paper from the area shown. 3. Close the right to allow the printer to clear the message. 4. Make sure the type and quality of the paper being used meets the HP - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 159
paper size and that the paper tray is not overfilled (paper is below the 3 triangles on the right guide). 6. Load the paper back into the tray and restart the print job. 7. If the same jam appears assembly release tab. Figure 9-13 Locate the pickup roller assembly tab 1 148 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 160
b. Push the pickup roller assembly to the right and then away from the printer. Figure 9-14 Remove the pickup roller assembly 1 2 c. Grasp the left- and right-side of the separation roller assembly, and then lift the assembly up. Figure 9-15 Lift the separation roller assembly d. Pull the separation - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 161
test the tray by printing from tray 1. 8. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B2.D2 jam error in Tray 2 Use the B2.D2 Paper jam in tray 2 1. Open Tray 2 right door. 150 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 162
2. Gently remove any jammed paper. 3. Open the printer right door. 13.B2.D2 jam error in Tray 2 151 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 163
4. Gently remove any jammed paper. 5. Close the right door to clear the control panel message. 6. Open Tray 2. 152 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 164
7. Remove the paper from the tray and discard any bent, curled, or damaged sheets. 8. Make sure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not overfilled above the fill - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 165
9. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 10. If the error persists, clean the tray 2 pick, feed, separation rollers using a dampened lint free cloth. a. Open the Tray 2 right door to access the rollers. 154 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 166
b. Locate and remove the Tray 2 separation roller. 1 2 Call-out 1- Slide blue locking lever Call-out 2- Remove the roller assembly. c. Remove the Tray 2 pick and feed rollers. To remove the roller assembly, gently pull on the side of the assembly and slide out as shown. NOTE: Make sure hands are - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 167
error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.A3 jam error in Tray 3 Follow these troubleshooting steps in the order presented. Recommended action Jam in tray 3 ● 13.A3.D3 Jam in tray 3 156 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 168
1. Open the printer right door. 2. Gently remove any jammed paper. 13.A3 jam error in Tray 3 157 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 169
3. Open the Tray 3 right side access door. 4. Remove any jammed paper found in access area. 158 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 170
5. Open the Tray 2 right access door and gently remove any jammed paper. 6. Open Tray 3. 13.A3 jam error in Tray 3 159 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 171
7. Remove the paper from the tray and discard any bent, curled, or damaged sheets. 8. Make sure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not overfilled above the fill - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 172
9. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 10. If the error persists, clean the Tray 3 pick, feed, separation rollers with a dampened lint free cloth. a. Open the Tray 3 right door to access the rollers. 13.A3 jam error in Tray 3 161 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 173
as shown. NOTE: Make sure hands are clean before touching the rollers. Oils or debris from hands can cause paper pickup issues. 162 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 174
the roller assemblies and close the right door. f. Run a print job from Tray 3. 11. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.A4 jam error in Tray 4 Use the following procedure to check for paper in all - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 175
1. Open the printer right door. 2. Gently remove any jammed paper. 164 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 176
3. Open the Tray 4 right access door. 4. Gently remove any jammed paper. 13.A4 jam error in Tray 4 165 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 177
5. Open the Tray 3 access door and gently remove any jammed paper. 6. Close the right door to clear the control panel message. 7. Open Tray 4. 166 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 178
8. Remove the paper from the tray and discard any bent, curled, or damaged sheets. 9. Make sure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not overfilled above the fill - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 179
10. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 11. If the error persists, clean the tray 4 pick, feed, separation rollers using a dampened lint free cloth. a. Open the Tray 4 door to access the rollers. 168 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 180
b. Locate and remove the Tray 4 separation roller. 1 2 Call-out 1- Slide blue locking lever Call-out 2- Remove the roller assembly. c. Remove the Tray 4 pick and feed rollers. To remove the roller assembly, gently pull on the side of the assembly and slide out as shown. NOTE: Make sure hands are - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 181
f. Run a print job from Tray 4. 12. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.A5 jam error in Tray 5 Use the following procedure to jam in tray 5 ● 13.A5.D5 Paper jam in tray 5 170 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 182
1. Open the printer right door. 2. Gently remove any jammed paper. 13.A5 jam error in Tray 5 171 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 183
3. Open the tray 5 right access door. 4. Gently remove any jammed paper. 172 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 184
5. Open the tray 4 access door and gently remove any jammed paper. 6. Close the right door to clear the control panel message. 7. Open tray 5. 13.A5 jam error in Tray 5 173 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 185
, or damaged sheets. 9. Make sure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray is not over filled above the fill mark (line below 3 triangles on rear guide). 10. Ensure the type and quality of the paper being used meets the HP - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 186
a. Open the tray 5 door to access the rollers. b. Locate and remove the tray 5 separation roller. 1 2 call-out 1- slide locking lever call-out 2- Remove the roller assembly. c. Remove the tray 5 pick and feed rollers. To remove the roller assembly, gently pull on to the side of the rollers as shown. - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 187
Run a print job from tray 5. 12. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B2 jam error in right door Use the following in clearing the jam. Recommended action for customers 176 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 188
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.B2.Az Stay jam in right door ● 13.B2.Dz Delay jam in right door ● 13.B2.5z Inappropriate to the Delivery Path jam ● 13.B2.FF Residual paper jam in right door z = paper tray. This can be - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 189
2. Gently remove any jammed paper. 178 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 190
used meets the HP specifications for the printer. 6. Ensure the paper tray guides are set to the correct size for the paper loaded. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B4 jam errors in the right - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 191
. The fuser can be hot while the printer is in use. Wait for the fuser to cool before 1. Open the right door. 180 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 192
used meets the HP specifications for the printer. 5. Ensure the paper tray guides are set to the correct size for the paper loaded. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam errors in the fuser - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 193
fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 182 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 194
2. Gently remove any jammed paper from the fuser input. 3. Remove the fuser and remove any jammed paper found. 13.B9 jam errors in the fuser 183 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 195
a. Squeeze the release levers on the handles (circle callouts) and then remove the fuser. b. Remove any paper jammed in the fuser exit area. 184 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 196
c. Remove any paper from the exit of the fuser. d. Open the fuser access and check for a z-fold paper jam. 13.B9 jam errors in the fuser 185 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 197
the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.D3 jam errors in the duplexer Use the use. Wait for the fuser to cool before clearing jams. 186 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 198
1. Open the right door. 2. Gently remove any jammed paper from the duplexer paper path. 13.D3 jam errors in the duplexer 187 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 199
the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.E1 jam error in the output bin Use type that is being printer on. This can be 0-9 or A-F. 188 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 200
and quality of the paper being used meets the HP specifications for the printer. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.60 jam errors in the fuser exit area when printing to a stapler/stacker or - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 201
1. Open the right door. 2. Remove the fuser and remove any jammed paper found. a. Squeeze the release levers on the handles (circle call-outs) and then remove the fuser. 190 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 202
type and quality of the paper being used meets the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker Use the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 203
) z = Output destination tray 0-4 1. Remove any paper from the output bins. 2. Clear all paper from upper right door. a. Open the upper right door. 192 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 204
b. Remove paper from input area inside the door. c. Remove paper from upper output area inside the door. 13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker 193 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 205
d. Remove paper from upper standard exit area. e. Close the upper right door. 3. Open the right door. 4. Remove the fuser and remove any jammed paper found. 194 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 206
persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Resolving color print quality problems Use the information below to troubleshoot print-quality, color-quality, and image-quality problems on HP Color LaserJet Enterprise printers - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 207
image defects, see Troubleshoot image defects. Update the printer firmware Try upgrading the printer firmware. For instructions, go to www.hp.com/support. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 208
1. Open and close the paper tray. 2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray. 3. Make sure the paper loaded meets specifications. 4. Adjust the humidity and resistance setting on the control panel to match the environment. a. Open the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 209
, if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: a. Maintenance b. Calibration/Cleaning - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 210
and the printing environment. Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 211
the instructions on support. HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly graphics-intensive software programs ● Provides support for printing from Postscript emulation needs, or for Postscript flash font support 200 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 212
overall best speed, print quality, and printer feature support for most users ● Developed to align with programs that are based on PCL 5 Troubleshoot color quality Calibrating the printer can help Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 213
defects on page 205 Table 9-9 Image placement defects on page 207 Table 9-6 Color plane registrations defects (color models only) on page 205 202 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 214
list of the supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper. The following examples depict letter-size paper that has passed through the printer with the short edge first. Troubleshoot image defects - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 215
heavier media than what you are using. This slows the print speed and might improve the print quality. 6. If the issue persists, go to support.hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 216
. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com. Table 9-6 Color plane registrations defects (color models only) Sample Description Possible solutions lighter paper type. 3. If the issue persists, go to support.hp.com. Troubleshoot image defects 205 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 217
and then reprint the document. 5. If the issue persists, go to support.hp.com. Table 9-8 Gray background or dark print Sample Description Possible solutions sure that the printer is within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the issue persists, - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 218
paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. Table 9-10 Light 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. Troubleshoot image defects 207 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 219
: 3. If the defect is caused by extreme paper curl, refer to the ● Extreme paper curl troubleshooting steps for "Output curl." ● The paper in the tray is wrinkled or deformed 4. Use a different tray gets too full. 7. If the issue persists, go to support.hp.com. 208 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 220
If the issue persists, go to support.hp.com. Improve copy image quality If the printer is having copy quality problems, try the following solutions in the order guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 221
Check the scanner glass for dirt and smudges Learn about solving copy-quality debris problems. Over time, specks of debris might collect on the scanner glass and document feeder white plastic disconnect the power cable from the electrical outlet. 2. Open the scanner lid. 210 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 222
damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the using the document feeder, make sure to adjust the guides in the input tray so they are against the original panel, navigate to the Support Tools application, and then select the Support Tools icon. 2. - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 223
start the copy job. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. 212 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 224
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 225
damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 226
5. Connect the power cable to an outlet, and then press the power button to turn the printer on. Check the resolution settings Follow these steps to adjust the resolution setting. Setting the resolution to a high value increases the file size and the scan time. 1. From the Home screen on the printer - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 227
to Network Folder ● Scan to USB Drive ● Scan to Job Storage ● Scan to SharePoint® 3. Select Options, and then select Optimize Text/Picture. 216 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 228
of the predefined Quality and File Size options, and then select Done. 5. Select Send or Save to start the scan. Solve wired network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 229
period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 230
website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/eccnet/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 231
Conformité: « Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance. 220 Appendix A Service and support - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 232
répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours d'une - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 233
judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/ 222 Appendix A Service and support - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 234
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar. Sweden HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 235
). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu. 224 Appendix A Service and support - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 236
Poland Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce: Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców prowadzonego przez - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 237
.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo. 226 Appendix A Service and support - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 238
Croatia HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog za HP ograničeno jamstvo u vašoj državi: Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb Pogodnosti HP ograničenog jamstva - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 239
for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 240
the warranty to the customer or any HP support contract with the customer. However, if product charge its standard time and materials charges to service the product for the particular failure or cartridge is genuine and take steps to resolve the problem. Your cartridge might not be a genuine HP - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 241
eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility. 230 Appendix A Service and support - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 242
the Software. It is your responsibility to obtain and maintain all equipment, services and software needed for access to and use of the HP ID account, data to optimize Software performance based on user preferences, provide support and maintenance, and assure security and software integrity. You can - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 243
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 17. CONSUMER RIGHTS. Consumers in some countries, states or territories - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 244
options. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 245
parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also . Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 246
Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Support for HP Color LaserJet Enterprise MFP X57945 www.hp.com/go/carepack www.register.hp.com Customer support 235 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 247
B Environmental product stewardship program Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production The airborne emissions of ozone for - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 248
product's duplex feature (manual or automatic) and to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 249
a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 250
WEEE (Turkey) Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 251
GB21521 Restriction on Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 252
Substances Table (China) Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. Substances Table (China) 241 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 253
EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/ - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 254
Substances Table (Taiwan) Substances Table (Taiwan) 243 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 255
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 256
C Regulatory information Regulatory statements Regulatory model identification numbers For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers. Table C-1 Regulatory model - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 257
. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 258
1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 259
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymätt - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 260
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) Taiwan BSMI USB Port (Walk-up) statement 台灣 BSMI USB 埠 (Walk-up USB 埠 (walk-up EMC statement (Taiwan) Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) 249 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 261
its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact does it imply that any product is compatible with all of Telecom's network services. This equipment may not provide for the effective hand-over of a - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 262
for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 263
de connexion appropriée. Le client doit être conscient que le respect des conditions ci-dessus ne peut pas empêcher la dégradation du service dans certaines situations. Les réparations de l'équipement certifié doivent être coordonnées par un représentant désigné par le fournisseur. Toute réparation - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 264
European countries (i.e.: Switzerland, Turkey, Republic of Serbia). Using this WLAN application outdoors might lead to interference issues with existing radio services. This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with a transmit - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 265
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. CAUTION: Based on Section 15.21 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 266
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches). AVERTISSEMENT! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique est inférieure aux - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 267
Thailand Wireless Statement This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission. Belarus 24 мая 2017 383 BY. RFID/ - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 268
120 copying overview 55 counterfeit supplies 218, 229 customer support online 218, 234 D default gateway, setting 127 feeder jams 141, 142 locating 2 paper-feeding problems 135, 140 double-sided printing Mac 44 Windows 41 duplexer jams 141 duplexing manually (Mac) 44 manually (Windows) 41 E easy- - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 269
general configuration 116, 118, 119 HP Web Services 116, 118, 124 information pages 116, settings 116, 118, 123 supplies 123 troubleshooting tools 116, 118, 123 HP Embedded Internet Explorer, versions supported HP Embedded Web Server managing the printer overview 116 manual duplex Mac 44 Windows 41 - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 270
2 online help, control panel 133 online support 218, 234 operating-environment range printer 13 Tray 2 141, 150 Tray 4 163, 170 paper pickup problems solving 135, 138 paper trays overview 15 paper type selecting 1 15 print on both sides Mac 44 manually, Windows 41 Windows 41 print settings HP Embedded - HP Color LaserJet Enterprise MFP X57945dn | User Guide - Page 271
, 249 TCP/IP manually configuring IPv4 parameters 127 manually configuring IPv6 parameters 128 technical support online 218, 234 toner letterhead mode 26 troubleshooting check toner-cartridge status 196, 198 jams 141, 142 overview 133 paper feed problems 135 troubleshooting tools HP Embedded Web
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www.hp.com/support/colorljX57945MFP
User Guide
HP Color LaserJet Enterprise MFP X57945
HP Color LaserJet Enterprise Flow MFP X57945