HP DesignJet 2000 HP DesignJet 2500/2000CP Printer - User's Guide - Page 277
Printing Other, Internal Prints, Troubleshooting, Getting Help, Usage report, Postscript config.
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Troubleshooting Getting Help n The computer you are using. n Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). n The cable you are using (by part number) and where you purchased it. n The type of interface used on your printer (parallel, or network). n The software name and version you are currently using. n If the problem is a software error it will have a error number; record the error number and have it ready. n If possible print out the following reports. See page 2-12, Printing Other Internal Prints and fax them to the support center helping you: - Usage report - Postscript config. - Service print. 11-57
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Troubleshooting
Getting Help
11-57
n
The computer you are using.
n
Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers).
n
The cable you are using (by part number) and where you purchased it.
n
The type of interface used on your printer (parallel, or network).
n
The software name and version you are currently using.
n
If the problem is a software error it will have a error number; record the error
number and have it ready.
n
If possible print out the following reports. See page 2-12,
Printing Other
Internal Prints
and fax them to the support center helping you:
–
Usage report
–
Postscript config.
–
Service print.