HP Deskjet 935c HP Deskjet 9xx series - (English) Quick Help
HP Deskjet 935c Manual
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- HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 1
quick help hp deskjet 9xx series table of contents learn to print 1 introducing the hp deskjet series printer 2 terms and conventions 3 notices and acknowledgments 4 learning about printer features 5 using paper trays 9 printing with the hp deskjet printer 11 printing on paper and other media - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 2
print cartridges 53 automatically cleaning print cartridges 56 manually cleaning print cartridges 57 cleaning the printer case 60 refilling print cartridges 61 maintaining print cartridges 62 print cartridge part numbers 63 using the hp deskjet utility 64 solve a problem 65 printer - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 3
learn to print • introducing the hp deskjet series printer • terms and conventions • notices and acknowledgments • learning about printer features • using paper trays • printing with the hp deskjet printer 1 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 4
introducing the hp deskjet series printer Congratulations! You have purchased an HP Deskjet printer which is equipped with several new features: • Expanded print capability allows you to print information from devices other than your desktop computer using the infrared printing feature. This feature - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 5
Quick Help. terms The HP Deskjet 990cxi/cse, HP Deskjet 980cxi, HP Deskjet 960cxi/960cse series printers are referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 6
in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material , AppleTalk, ColorSync, the ColorSync logo, EtherTalk, Finder, LocalTalk, Mac, Macintosh, Mac OS, PowerBook, Power Macintosh, and QuickDraw are trademarks of Apple - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 7
features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. cancel button 2. print cartridge light and status symbol 3. Resume light and button 4. Power - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 8
the Power button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature printer failure. See also: print cartridge part numbers paper trays The printer has an In tray and an Out tray - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 9
lens The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows printing from an infrared sending device such as a Palm Pilot, or PowerBook computer. The infrared printing feature may not be available in all printer models. See also: infrared printing feature automatic - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 10
Access Door is attached. See also: manual two-sided printing automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the printer's In tray. This feature, particularly when used with HP paper and media, assists in - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 11
using paper trays in tray The In tray holds paper or other media to be printed. 1. in tray pulled out 2. paper length guide 3. paper width guide 1. out tray 2. in tray pushed in 9 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 12
tray down. Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension. Pull the tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 13
hp deskjet printer The printer is controlled by software installed on your computer. The printer software, also called the printer driver, provides dialog boxes which communicate your print requests to the printer. Select the printer you are using as the default printer before printing. selecting - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 14
select hp deskjet 9xx. • Drag the document you want to print to the hp deskjet 9xx printer icon on the desktop. • Click the deskjet 9xx icon on the desktop, then click Printing on the menu bar. Select Set Default Printer. The Print command sends your documents to the hp deskjet 9xx printer until - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 15
print settings The following instructions provide the most common method of selecting page layout and print options. The software program you are using may vary from the method provided. controlling page layout 1. Open the file you want to print. 2. Click File > Page Setup to display the hp deskjet - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 16
to adjust the ink saturation, brightness, and color tone for print images. The printing; however, you cannot work on other tasks until printing is complete. Other features are also available with Background printing. Double-click the hp deskjet 9xx printer icon on the desktop for: • Deleting a print - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 17
- Select Start Print Queue from the Printing menu option to resume printing. • Changing printers - To move a print job from one printer to another printer of the same type, drag the print request icon to the desired printer icon. - If the printers are not the same type, the printer software will not - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 18
one of the following methods to print documents from the desktop: • Drag the icons of the documents you want to print to the printer icon on the desktop. • Select the icons of the documents you want to print, then click File > Print. Select print options from the hp deskjet 9xx screen, then click OK - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 19
printing on paper and other media • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing 17 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 20
. 2. Push the envelope forward until it stops. printing envelopes If your software program includes an envelope printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 21
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, then - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 22
stop. 5. Slide the paper guides snugly against the edges of the envelopes. Slide the tray forward until it stops. printing envelopes If your software program includes an envelope printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 23
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, then - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 24
the transparency sheets to separate them, then align the edges. 4. Place no more than 30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 25
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: hp premium inkjet transparency film • Print Quality: Normal or - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 26
paper from the tray. 3. Fan the edges of the label sheets to separate them, then align the label edges. 4. Load no more than 20 label sheets-label side down-in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing labels 1. Open the file you want to - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 27
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: plain paper • Print Quality: Normal 7. Select Layout, then - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 28
lower the Out tray. 6. Slide the paper length guides snugly against the edges of the media. 7. Slide the colored fine length guide snugly against the media. 8. Slide the paper width guides snugly against the media. 9. Push in the In tray. printing business cards, index cards, and other small media - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 29
options: • Page Size: Appropriate card size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Portrait 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 30
all paper from the tray. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place no more than 20 sheets of photo paper-print side down-in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and slide in the tray - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 31
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: Appropriate photo paper • Print Quality: Best 7. Select Layout, - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 32
greeting cards preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the greeting cards to separate them. 4. Align the edges of the cards, then place no more than 5 cards in the tray. 5. Push the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 33
(Normal) • Print Both Sides: Select if appropriate 8. Click OK to print. printing guidelines • Unfold pre-folded cards, then place them in the In tray. • If an out of paper message appears, verify the media is positioned properly in the In tray. For best results use HP products. See also: manual two - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 34
separate them, then align the edges. 4. Place the paper in the tray. 5. Slide the paper guides snugly against the paper and slide in the tray. printing posters 1. Open the file you want to print 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 35
choose the following: • Tiling (in Multiple Pages Per Sheet drop-down list): Select this option • Tiling Size: 2 x 2, 3 x 3, or 4 x 4 • Print Border: Appropriate • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines Trim the edges on the sheets and tape the sheets together after - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 36
the paper guides snugly against the paper. Leave the Out tray up. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Push in the tray. printing banners 1. Open - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 37
Type: plain paper • Print Quality: Normal 7. Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines Use hp banner paper for best results. For best results use HP products. See also: problems with printouts 35 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 38
the edges of the iron-on transfer paper to separate them, then align the edges. 4. Place the iron-on transfer paper in the tray with the printable side down. 5. Slide the paper guides snugly against the transfer paper and push in the tray. printing iron-on transfers 1. Open the file you want to - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 39
OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: hp premium inkjet paper • Print Quality: Best 7. Select - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 40
. printing manually 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • Page Size: Appropriate size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Appropriate orientation 4. Click OK. 5. Click File > Print. The hp deskjet 9xx - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 41
Select Layout, then choose the following: • Pages Per Sheet: 1 (Normal) • Print Both Sides: Select this option • Binding: Appropriate book or tablet style icon • Manual: Select this option 8. Click OK to print. Follow the instructions displayed on your screen when prompted to reload the paper. Book - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 42
methods: - Attach the Rear Access Door for manual two-sided printing - Attach the Automatic Two-Sided Printing Module for automatic twosided printing. • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 43
special features • infrared printing feature • automatic two-sided printing module • automatic paper-type sensor 41 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 44
PowerBook: • See the reference guide or instructions that came with the Powerbook. • Log onto the PowerBook Website or contact customer support. • Log onto the Infrared Data Association (IrDA) website at: http://www.irda.org. printing from a PowerBook 1. Turn on the printer. 2. Locate the infrared - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 45
no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer's infrared lens. 3. Remove any obstacles between the Palm Pilot and printer. 4. Do one of the following: • Use the Beam command to print a single calendar appointment, one or more business cards - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 46
3. Remove any obstacles between the camera and printer. 4. Send a photo to print following normal sending or sharing procedures of the camera. See the camera's operating manual for instructions. The infrared light projects a solid beam on the printer during the information transfer process. When the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 47
two-sided printing module preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place one of the following paper types in the tray: • hp plain paper • hp bright white inkjet paper • hp premium inkjet heavyweight paper • hp textured greeting - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 48
• Binding: Appropriate book or tablet style icon • Automatic: Select this option 8. Click OK to print. The printer pauses while the first side of the printed page dries. Once it is dry, the other side of the page is printed and released into the Out tray. See also: manual two-sided printing 46 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 49
placed in the In tray. This feature, particularly when using HP paper and media, provides the best printing results. using the automatic paper-type sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 50
turning off the automatic paper-type sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 3. Select Paper Type/Quality, then - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 51
maintenance • print cartridge status light • replacing print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer case • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • using the hp deskjet utility - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 52
light also flashes if the wrong print cartridge type is used. 1. print cartridge status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer's top cover is opened. If the problem is not related to low ink, the light continues to flash - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 53
OK icon 6. yellow indicator arrow troubleshooting problems with the tri-color or black print cartridge If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. To correct the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 54
low ink If the arrow points to the color or the black low ink icon, replace the relevant print cartridge. verifying that the problem is solved If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved. See also: print cartridge part numbers - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 55
Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges. Warning! Keep both new and used print cartridges out of the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 56
from its packaging and carefully remove the protective vinyl tape. Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 57
print cartridge, the calibration page prints after the print job is complete. If the Print Cartridge Status light continues to blink after installing a new print cartridge, check the part number on the cartridge to make sure the correct cartridge is installed. See also: print cartridge part numbers - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 58
cleaning, the print cartridges and print cartridge cradle may need to be cleaned manually. Only clean print cartridges when it is necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge. See also: using the hp deskjet utility replacing print cartridges cleaning the printer - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 59
manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. Debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 60
cleaning the print cartridges and print cartridge cradle 1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. nozzle - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 61
until no ink residue appears on a clean swab. 1. print cartridge cradle 2. cradle wall 6. Reinsert the print cartridges and close the printer's top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page. a. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 62
dust, smudges, stains, and spilled ink from the printer case exterior. Use water only. Do not use household cleaners or detergents. • Do not clean the printer's interior. Keep all liquids away from the interior. • Do not lubricate the rod on which the print cartridge cradle moves. It is normal to - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 63
Damage that results from modifying or refilling HP print cartridges is specifically excluded from HP printer's warranty coverage. To get the best performance from your printer, Hewlett-Packard recommends using only genuine factory-filled HP print cartridges. See also: print cartridge part numbers 61 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 64
cartridge. • Once print cartridges are installed in the printer, leave them in the print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges. Caution! Do not unplug the printer until printing is complete and the print cartridge - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 65
print cartridge part numbers When replacing print cartridges for your HP Deskjet 9xx series printer, buy print cartridges with the following part numbers: • Black: HP 51645 Series or HP No. 45 • Tri-Color: HP C6578 Series or HP No. 78 63 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 66
to calibrate the printer, clean the print cartridges, print a test page, and find Website support information. accessing the hp deskjet utility 1. Locate the Macintosh HD icon on the desktop. 2. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. viewing the hp deskjet utility panels - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 67
solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts • problems with the infrared printing feature • problems with the automatic two-sided printing module • problems with the automatic paper-type sensor 65 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 68
Access Door. 5. Remove the paper jam from the printer. 6. Replace and close the Rear Access Door. 7. Press the Resume button. manually printing the first side of a two-sided document 1. Follow the onscreen instructions for inserting the paper to print the second side. 2. Press the Resume button. 66 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 69
. 3. Press the Power button to turn off the printer. 4. Disconnect the printer from the power source. 5. Reconnect the printer to the power source. 6. Press the Power button to turn on the printer. See also: print cartridge status light If you continue to have problems, contact HP Customer Care. 67 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 70
to verify that the print cartridges are properly installed if the Print Cartridge Status light is blinking. 2. If the Power light is blinking, the printer is in the process of printing. 3. If the Resume light is blinking, press the Resume button. reinstall the printer software See the Quick Start - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 71
. 5. Open the Rear Access Door by turning the knob counter-clockwise and removing the door. 6. Remove the paper jam, then replace the Rear Access Door. 7. Print the document. See also: printing with the hp deskjet printer 69 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 72
does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. If you continue to have problems, contact HP Customer Care. 70 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 73
time will be longer. printer software is outdated 1. Verify the printer driver being used. 2. Log onto HP's Website to download the most recent software updates for the printer. See the Quick Reference Guide for Website information. complex documents, graphics, or photographs are printing You are - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 74
, the printer takes a few seconds to scan the first page of the print job. This is done to determine the appropriate paper type. To increase the print speed, turn off the Automatic Paper-Type Sensor. See also: automatic paper-type sensor If you continue to have problems, contact HP Customer Care - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 75
processing program. See also: replacing print cartridges If you continue to have problems, contact HP Customer Care. document is printed off-center or at an angle 1. Verify that the paper is correctly placed in the In tray. 2. Verify that the paper guides fit snugly against the paper. 3. Reprint - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 76
parts of the document are missing or printed in the wrong place Follow these instructions to reset paper orientation, page size, print margins, and other options: 1. Open the file you want to print Click OK. 5. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 77
more of the following methods to improve print quality: 1. Verify the print cartridge status and replace empty print cartridges. 2. Use media designed for HP Deskjet printers to improve print quality. 3. Verify that media is loaded correctly with the print side down. 4. Verify that you have selected - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 78
side down. 2. Slide the photo media forward until it stops. 3. Slide the paper guides snugly against the photo media and push in the tray. 4. Open the file you want to print. 5. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 79
and type: • Unfold and refold the paper when several sheets feed into the printer at once. • Confirm that the unattached edge of the banner paper stack is facing the printer. • Verify that the correct paper for banner printing is used. If you continue to have problems, contact HP Customer Care. 77 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 80
or printer is taking too long to print Correct the problem by performing one or more of these options: • Follow the instructions that came with the PowerBook to set it up for infrared printing. • Verify that the device is IrDA compliant. Look for an IrDA symbol on the device or see the user's guide - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 81
application installed. You must install an enhanced printing application to print more than one calendar appointment at a time. An enhanced printing application may not be available in your region. See also: infrared printing feature If you continue to have problems, contact HP Customer Care. 79 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 82
File > Print. The hp deskjet 9xx series screen appears printing. 6. Click OK to print. no page prints The Rear Access Door or the Automatic Two-Sided Printing Module may not be attached. 1. Attach either the Rear Access Door or the Automatic Two-Sided Printing Module to the back of the printer - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 83
the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the button on top of the Automatic Two-Sided Printing Module and lower the Rear Access Door. 5. Remove the paper jam from the - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 84
buttons located on each side of the Automatic Two-Sided Printing Module. 5. Remove the module. 6. Remove the paper jam and replace the module. See the Quick Start setup poster for instructions on installing the automatic two-sided printing module. 7. Turn on the printer. 8. Reprint the document. 82 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 85
Module may not be enabled. 1. Click File > Page Setup. 2. Select the Two-Sided Safe Margins option. 3. Click OK. 4. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 5. Select - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 86
Two-Sided Printing Module. • Use a media size supported by the Automatic Two-Sided Printing Module. • Turn on Background Printing. See also: automatic two-sided printing module manual two-sided printing printing with the hp deskjet printer If you continue to have problems, contact HP Customer Care - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 87
quality may improve when a specific paper type is selected. Follow these instructions to select a specific paper type: 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 88
is damaged. 2. Manually select the appropriate printer ejects the paper The printer may have been placed in direct sunlight which can affect the Automatic Paper-Type Sensor. Move the printer away from direct sunlight. See also: automatic paper-type sensor If you continue to have problems, contact HP - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 89
for the hp deskjet 990 series printer • product specifications for the hp deskjet 980 series printer • product specifications for the hp deskjet 960 series printer • infrared printing specifications • automatic two-sided printing module specifications • minimum printing margins • system - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 90
product specifications for the hp deskjet 990 series printer hp deskjet 990cxi model no. C6455A hp deskjet 990cse model no. CC6455B black text print speed Draft: Up to 17 pages per minute mixed text with color graphics print speed Draft: Up to 13 pages per minute black truetype text resolution ( - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 91
memory 8MB built-in RAM buttons/Lights Cancel button Print cartridge status light Resume button and light Power button and light Infrared light I/O interface Centronics parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus (USB) - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 92
F, -40 to 60 degrees C power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input voltage: 100 to 240 Vac (±10%) Input frequency: 50/60 Hz (+3 Hz mm (.006 in/in) on plain paper +/- .010 mm/mm (.010 in/in) on hp transparency films 90 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 93
media weight paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) envelopes: 75 to 90 g/m2 (20 to 24 lb) cards: Up to 200 g/m2 (110 lb index max) banner paper: 60 to 90 g/m2 (16 to 24 lb) media handling sheets: up to 150 banners: up to 20 sheets envelopes: up to 15 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 94
in) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridge part numbers Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6578B Series or HP No. 78 92 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 95
product specifications for the hp deskjet 980 series printer hp deskjet 980cxi model no. C6500A black text print speed Draft: Up to 15 pages per minute mixed text with color graphics print speed Draft: Up to 12 pages per minute black truetype text resolution (depending on paper type) Draft: 300 x - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 96
x 375 mm deep 17.32 in wide x 7.72 in high x 14.76 in deep weight With Automatic Two-Sided Printing Module: 6.65 kg (14.65 lb) without print cartridges operating environment Maximum operating conditions: Temperature: 41 to 104 degrees F, 5 to 40 degrees C Humidity: 15 to 80 percent RH noncondensing - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 97
2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input voltage: 100 to 240 Vac .006 mm/mm (.006 in/in) on plain paper +/- .010 mm/mm (.010 in/in) on hp transparency films media weight paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 98
media handling sheets: up to 150 banners: up to 20 sheets envelopes: up to 15 cards: up to 45 cards greeting cards: up to 5 cards transparencies: up to 30 labels: up to 20 sheets of labels (use only U.S. Letter- or A4-sized sheets) photo paper: up to 20 sheets OUT tray capacity: Draft: up to 35 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 99
in) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridge part numbers Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6578 Series or HP No. 78 97 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 100
product specifications for the hp deskjet 960 series printer hp deskjet 960cxi model no. C8932A hp deskjet 960cse model no. C8932B black text print speed Draft: Up to 15 pages per minute mixed text with color graphics print speed Draft: Up to 12 pages per minute black truetype text resolution ( - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 101
mm high x 375 mm deep 17.32 in wide x 7.72 in high x 14.76 in deep weight 5.86 kg (12.90 lb) without print cartridges operating environment Maximum operating conditions: Temperature: 41 to 104 degrees F, 5 to 40 degrees C Humidity: 15 to 80 percent RH noncondensing Recommended operating conditions - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 102
(bystander positions): 49 dB in normal mode alignment Skew: +/- .006 mm/mm (.006 in/in) on plain paper +/- .010 mm/mm (.010 in/in) on hp transparency films media weight paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) envelopes: 75 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 103
OUT tray capacity: Draft: up to 35 sheets Normal: up to 50 sheets Best: up to 50 sheets media size paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Legal: 216 x 356 mm (8.5 x 14 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5-JIS: 182 x 257 mm user defined: Width: 77 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 104
in) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6758 Series or HP No. 78 102 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 105
infrared printing specifications range 1 meter (3 feet) 30 degree cone supported operating systems Some operating systems supported by infrared technology include: • Mac OS version 8.6 • Palm supported devices Some of the devices supported by infrared technology include: • PowerBook computers with - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 106
module specifications Automatic Two-Sided Printing Module model no. C6463A duty cycle 5,000 sides of pages 60 to 90 g/m2 (16 to 24 lb) Cards: up to 160 g/m2 (90 lb index maximum) minimum printing margins Letter and Executive: Left and right margins: 6.4 mm (0.25 in) Top and bottom margins: 11.7 mm - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 107
x 203 mm (5 x 8 in) user defined size: minimum: 100 mm x 148 mm (3.94 x 5.83 in) maximum: 216 mm x 297 mm (8.5 x 11.7 in) media type hp plain paper or hp bright white inkjet paper: Letter-size: 500 sheets C1824A A4-size: 500 sheets C1825A Letter-size: 250 sheets C5976B A4-size: 250 sheets C5977B - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 108
hp professional brochure & flyer paper, two-sided gloss: Letter-size: 50 sheets C6817A A4-size: 50 sheets (Europe) C6816A A4-size: 50 sheets (Asia) C6819A hp professional brochure & flyer paper, two-sided matte finish: Letter-size: 50 sheets C6955A See also: automatic two-sided printing module 106 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 109
minimum printing margins The printer cannot print outside a designated area of the page so your , the paper width and length must be set appropriately. Follow these instructions to set printing margins: 1. Open the file you want to print. 2. Click File > Page Setup, then select Edit Custom Paper - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 110
Hagaki postcards Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) envelopes Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) banners-A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 111
the following requirements: USB connection PowerPC Mac OS-based computer with a USB port Mac OS version 8.6 or later Minimum 32 MB RAM, 64 MB recommended 8 MB (minimum) available hard-disk space AppleTalk connection 68030 or 68040 Mac or PowerPC Mac OS-based computer Mac OS version 7.6.1 or later - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 112
110 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 113
printer11 clean panel64 cleaning print cartridge automatic56 manual57 cleaning printer case60 color graphics889398 ColorSmart III2 controlling page layout13 custom paper sizes editing107 D damage to printer5461 decreasing ink density75 default print settings16 default printer - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 114
31 H hold a print request14 HP Deskjet printer features2 HP Deskjet utility64 HP photo paper29 HP products and supplies information64 I In tray69 index card printing26 infrared lens742 infrared printing242 IrLPT103 OBEX103 problems78 specifications103 supported devices103 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 115
low ink5052 maintaining62 missing51 part numbers63 refilling61 warranty exclusion61 removing debris58 replacing5373 status51 status icons51 storing62 troubleshooting problems with51 when to clean56 print cartridge cradle53 cleaning59 Print Cartridge Status icons51 Print Cartridge - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 116
speed271889398 black text889398 mixed text with color graphics8893 98 print technology889398 printable area107 printer changing15 cleaning cartridges57 cleaning case60 damage to61 dimensions899499 I/O interface899499 media sizes9196101 media types9196 - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 117
print cartridge61 register panel64 registering your hp deskjet printer64 restart printing15 restarting printer when to restart67 S scaling13 selecting print options13 selecting the default printer using other options12 using the chooser11 small media printing26 software compatibility - HP Deskjet 935c | HP Deskjet 9xx series - (English) Quick Help - Page 118
U USB connection11 problems72 W warning messages3 warnings icon3 Website registering your hp deskjet printer64 WOW panel64 116
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quick help
hp deskjet 9xx series
table of contents
learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
introducing the hp deskjet series printer . . . . . . . . . . . . . . . . . . . . . 2
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
printing with the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 11
printing on paper and other media . . . . . . . . . . . . . . . . 17
envelopes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
transparencies
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
labels
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
business cards, index cards, and other small media
. . . . . . . . . . . 26
photographs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
greeting cards
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
posters
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
iron-on transfers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
manual two-sided printing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
infrared printing feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
automatic two-sided printing module . . . . . . . . . . . . . . . . . . . . . . 45
automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47