HP E34m User Guide - Page 36

Button lockouts, button for 10 seconds disables that button. You can

Get HP E34m PDF manuals and user guides View all HP E34m manuals
Add to My Manuals
Save this manual to your list of manuals

Page 36 highlights

Table 4-1 Common issues and solutions (continued) Issues Possible cause power specifications and is using too much power. Solution Disconnect the power cord from the monitor, and then reconnect it Disconnect the monitor from the computer, and then reconnect it. The monitor is set to Power Saver mode. Set Power Mode to Performance in the OSD. Data transfer speeds through Multiple high-resolution monitors are Disable high-resolution mode or disconnect a monitor. USB or Ethernet are slow. connected to the monitor in Dock mode. Headphones or other audio devices connected to the monitor do not produce sound. An audio device is connected to the headphone jack on the monitor, but the monitor is not the default audio device. Set the monitor as the default audio device in the computer settings, or connect the audio device to the computer. A microphone connected to the monitor does not work. A microphone is connected to the monitor, but the monitor is not the default audio device. Set the monitor as the default audio device in the computer settings, or connect the microphone to the computer. The graphics application does Some graphics applications do not not detect the external detect external monitors connected monitor. to the monitor in Dock mode. Configure the external monitor. The external monitor cannot be set as the primary monitor when using some Intel graphics applications. Older Intel graphics applications do not support setting the external monitor as the primary monitor. Download the latest Intel drivers from http://www.hp.com/ support. Resolution does not look correct for the extended monitor. The extended monitor's resolution is incorrect. Change the USB Type-C configuration in the OSD. Disconnect the USB Type-C cable and reconnect it to the computer. Button lockouts The button lockout function is available only when the monitor is on, an active signal is displayed, and the OSD menu is closed. Holding down the power button or Menu button for 10 seconds disables that button. You can re-enable the button by holding it down again for 10 seconds. 30 Chapter 4 Support and troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
Table 4-1
Common issues and solutions
(continued)
Issues
Possible cause
Solution
power specifications and is using too
much power.
Disconnect the power cord from the monitor, and then
reconnect it
Disconnect the monitor from the computer, and then
reconnect it.
The monitor is set to Power Saver
mode.
Set
Power Mode
to
Performance
in the OSD.
Data transfer speeds through
USB or Ethernet are slow.
Multiple high-resolution monitors are
connected to the monitor in Dock
mode.
Disable high-resolution mode or disconnect a monitor.
Headphones or other audio
devices connected to the
monitor do not produce
sound.
An audio device is connected to the
headphone jack on the monitor, but
the monitor is not the default audio
device.
Set the monitor as the default audio device in the computer
settings, or connect the audio device to the computer.
A microphone connected to
the monitor does not work.
A microphone is connected to the
monitor, but the monitor is not the
default audio device.
Set the monitor as the default audio device in the computer
settings, or connect the microphone to the computer.
The graphics application does
not detect the external
monitor.
Some graphics applications do not
detect external monitors connected
to the monitor in Dock mode.
Configure the external monitor.
The external monitor cannot
be set as the primary
monitor when using some
Intel graphics applications.
Older Intel graphics applications do
not support setting the external
monitor as the primary monitor.
Download the latest Intel drivers from
support
.
Resolution does not look
correct for the extended
monitor.
The extended monitor's resolution is
incorrect.
Change the USB Type-C configuration in the OSD.
Disconnect the USB Type-C cable and reconnect it to the
computer.
Button lockouts
The button lockout function is available only when the monitor is on, an active signal is displayed, and the OSD
menu is closed. Holding down the power button or
Menu
button for 10 seconds disables that button. You can
re-enable the button by holding it down again for 10 seconds.
30
Chapter 4
Support and troubleshooting