HP EliteBook Folio 1020 EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10
HP EliteBook Folio 1020 Manual
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- HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 1
HP EliteBook Folio 1020 G1 Notebook PC HP EliteBook Folio 1020 G1 Special Edition Notebook PC Maintenance and Service Guide - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2015 First Edition: February 2015 Document Part Number: 784273-002 Product notice This user guide price - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 3
or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). iii - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 4
iv Safety warning notice - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 5
Keys ...10 Left ...11 Right ...12 Bottom ...13 Service tag ...14 3 Illustrated parts catalog ...15 Computer major requirements 28 Tools required ...28 Service considerations ...28 Plastic parts ...28 and replacement procedures for Authorized Service Provider parts 32 Component replacement - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 6
Bottom cover ...33 Display assembly components (panel, bezel, webcam, microphone 35 Keyboard ...40 SSD drive ...43 WLAN module ...46 Display assembly ...48 RTC battery ...56 Heat sink ...58 Battery ...60 Fingerprint reader board ...61 NFC module ...62 ForcePad (Touchpad) ...63 System board ...64 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 7
device 82 10 Backup and recovery in Windows 7 ...84 Creating recovery media and backups ...84 Guidelines ...84 Creating recovery media with HP Recovery Disc Creator 84 Creating recovery media 85 Backing up your information ...85 Performing a system recovery ...86 Using the Windows recovery tools - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 8
103 M.2 solid-state drive specifications ...104 15 Statement of memory volatility ...105 Nonvolatile memory usage ...107 Questions and answers ...109 Using HP Sure Start (select models only) ...110 16 Power cord set requirements ...111 Requirements for all countries ...111 Requirements for specific - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 9
HP EliteBook Folio 1020 G1 Notebook PC HP EliteBook Folio 1020 G1 Special Edition Special Edition models or Bang & Olufsen Limited Edition models) On-board (soldered) memory LPDDR3, 1600 MHz, dual channel support Supports up to 8 GB of system RAM Supports M.2 SSD SS 2280 Serial ATA III Supports - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 10
● 128-GB (not available for Special Edition models) ● 128-GB, TLC (not available for Special Edition models) Two stereo speakers HD audio with DTS Studio Sound Integrated 720p webcam Integrated dual-array microphone No direct Ethernet support. Ethernet available from accessory dongle. WLAN - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 11
Smart AC adapter 45-W, 2-prong AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) life polymer battery (not available for Bang & Olufsen Limited Edition models) Security lock Fingerprint reader Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 12
with Bang & Olufsen Limited Edition models or with touch models) ● NeoKylin Linux (not available with Bang & Olufsen Limited Edition models or with touch 64 ● Windows 7 Professional 32 Certified: ● Microsoft WHQL Web-only support: ● Windows 8.1 Professional 64-bit ● Windows 8.1 Chinese Market 64- - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 13
Category Serviceability Description ● Windows 7 Professional 32 ● Windows 7 Enterprise 64 ● Windows 7 Enterprise 32 End user replaceable parts: ● AC adapter 5 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 14
use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Windows 10: Type camera in the taskbar search box, and then select - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 15
Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 16
Lights Component (1) Power light (2) Caps lock light (3) TouchPad light (4) Mute light (5) Microphone mute light (6) Wireless light (7) Num lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. On: Caps lock is on. - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 17
Buttons, speakers, and fingerprint reader Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 18
Component (2) (3) Keys Speaker grill Fingerprint reader Description - or - Right-click the Start button, and then select Power Options. Produce sound. Allows a fingerprint logon to Windows, instead of a password logon. Component (1) (2) (3) esc key fn key Windows key (4) Function keys (5) - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 19
MP3 players, even when the computer is off. NOTE: The battery can be depleted quickly if you charge multiple devices while operating on battery power. Supports micro Secure Digital (SD) memory cards. Left 11 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 20
the Regulatory, Safety, and Environmental Notices. To access this document: Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 21
Component (4) AC adapter/Battery light (5) Bottom Power connector Description ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Blinking - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 22
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 14 Chapter 2 External component identification - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 23
3 Illustrated parts catalog Computer major components Computer major components 15 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 24
Top cover (includes power button) For use in models with FHD displays 790077-001 For use in Special Edition models with QHD displays 801210-001 For use in Bang & Olufsen Limited Edition models 837348-001 RTC battery (includes double-sided tape) 702853-001 ForcePad (Touchpad) For use in - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 25
board (includes bracket and cable) (14) Bottom cover For use on models with FHD displays For use on Special Edition models with QHD displays For use in Bang & Olufsen Limited Edition models Spare part number 804215-001 790051-001 800583-001 837352-001 790064-xxx 790065-xxx 760605-005 790069 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 26
(4) Component Display hinge cover For use in models with an FHD display For use in Special Edition models with an QHD display Webcam module Display bezel For use with FHD display panels For use in Special Edition models with QHD display panels Display Hinge Kit For use with FHD display panels For - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 27
Webcam cable (6b) Display cable (7) Antenna (8) Display enclosure For use in models with FHD displays For use in Special Edition models with QHD displays Raw display panel support kit (not illustrated) For use with FHD panels For use with QHD panels Bracket Kit Spare part number 790070 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 28
(non-PFC) - non-slim 45-W AC adapter (non-PFC), 2-prong 65-W HP Smart AC adapter, 4.5 mm, EM 65-W HP Smart AC travel adapter 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People's Republic of China 65-W HP Smart AC adapter Smart AC adapter dongle, 7.4mm Power cord (3-pin, black - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 29
in Brazil For use in the Denmark For use in Europe For use in India For use in Israel For use in Italy For use in Japan For use black, 1.0-m) Screw Kit For use in standard models For use in Bang & Olufsen Limited Edition models Cable, detachable, with tips (4.5 mm and 7.4 mm tips) Docking station - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 30
Adapter, HDMI to VGA Lock, HP Ultraslim Keyed Cable Lock Mouse: HP USB optical travel mouse HP Comfort Grip wireless mouse HP Ultrathin Bluetooth Mouse for use with Special Edition models Top load case HP Slim Ultrabook Top Load Case HP Essential Backpack HP Slim Ultrabook Backpack Spare part - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 31
drive (DVD±RW Double Layer Drive) A Top load case A HP Essential Backpack A HP Comfort Grip Wireless Mouse A 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People's Republic of China A 65-W HP Smart AC adapter A 65-W HP Smart AC travel adapter A Adapter, HDMI to VGA - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 32
Power cord (1.0 m, 3-pin) for use in India N Intel Dual Band Wireless-N 7265AN 802.11 2×2 WiFi + Bluetooth 4.0 Combo Adapter A HP USB optical travel mouse N 4-cell, 36 Limited Edition models N Raw display panel support kit for use in models with QHD displays N Raw display panel support - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 33
cover for use in models with FHD displays N Heat sink/thermal module N Fingerprint reader board (includes cable) N Display bezel for use on Special Edition models with QHD displays N Screw Kit for use in standard models N Top cover for use in models with FHD displays (includes power button - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 34
for use in India (includes keyboard HP Ultrathin Bluetooth Mouse for use with Special Edition models N Display Cable Kit for use in Special Edition Special Edition models with QHD displays (includes cable) N 512-GB solid-state drive, TLC N Top cover for use in Bang & Olufsen Limited Edition - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 35
-B31 837849-001 CSR Description flag N Speaker assembly for use in Bang & Olufsen Limited Edition models (includes cable) N Keyboard with backlight for use in Bang & Olufsen Limited Edition models in the United States (includes keyboard cable and backlight cable) N Keyboard with backlight - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 36
● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 37
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 38
a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 40
Service Provider only parts. Make special note of each screw size and location during removal and replacement. Unlocking the device and disabling Always On Remote Management (select HP devices only) HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 41
Bottom cover Description Bottom cover for use on models with FHD displays Bottom cover for use on Special Edition models with QHD displays Bottom cover for use in Bang & Olufsen Limited Edition models Spare part number 790072-001 801209-001 837350-001 Before removing the bottom cover, follow these - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 42
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 43
790070-001 FHD display panel, non-touch 790071-001 Display bezel For use in models with FHD displays 790046-001 For use in Special Edition models with QHD displays 790075-001 Webcam module 790068-001 Before removing the display panel, follow these steps: 1. Shut down the computer. If - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 44
sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 45
display bezel is available using spare part number 790046-001 for use in models with FHD displays or 790075-001 for use in Special Edition models with QHD displays. 3. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display enclosure - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 46
display panel, non-touch ● 790070-001 - 31.75-cm (12.5-in) FHD raw display panel, non-touch 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 47
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). Reverse this procedure to reassemble and install the display assembly components. Component replacement procedures 39 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 48
keyboards, see Sequential part number listing on page 22. Keyboard for use in Bang & Olufsen Limited Edition models NOTE: Available in the following countries: -001, -291, -B31 Spare part number system board (2). 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 49
3. Disconnect the main keyboard cable from the system board (3). 4. Position the computer on its side and open. 5. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step, and then press on the back of the keyboard until it disengages from the computer - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 50
6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and then remove the keyboard (3). 7. Remove the keyboard. Reverse this procedure to install the keyboard. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 51
SSD drive Description Solid-state drive 512-GB 512-GB, TLC 256-GB, SED, OPAL2 256-GB, TLC 256-GB 180-GB 180-GB, SED, OPAL2 128-GB, TLC 128-GB Spare part number 790057-001 833661-001 790056-001 804216-001 790055-001 790052-001 790053-001 804215-001 790051-001 Before removing the solid-state drive, - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 52
5. Disconnect the battery cable. Remove the SSD: 1. Remove the Phillips PM2.0×1.8 screw (1) that secures the drive to the system board. 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 53
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. Component replacement procedures 45 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 54
then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you module. 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 55
NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 56
: 1. Open the computer and position it with the base enclosure on a table and the display hanging down. 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 57
2. Remove the two Phillips PM2.5×5.2 screws (1) that secure the bracket on the left side of the computer, and the remove the bracket (2). The display brackets are available in the Bracket Kit using spare part number 800582-001. 3. Remove the cable from the routing clips in the right display bracket - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 58
from the system board (3). 8. Remove the three Phillips PM2.5×4.0 screws (4) that secure the display to the computer. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 59
from the display (2). The display hinge cover is available using spare part number 790045-001 for models with an FHD display or 812204-001 for Special Edition models with a QHD display. Component replacement procedures 51 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 60
. The display bezel is available using spare part number 790046-001 for use in models with FHD displays or 790075-001 for use in Special Edition models with QHD displays. 12. If it is necessary to replace the webcam/microphone module: 52 Chapter 5 Removal and replacement procedures for Authorized - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 61
) QHD raw display panel, non-touch ● 790070-001:31.75-cm (12.5-in) FHD raw display panel, non-touch 790049-001: Raw display panel (FHD) support kit 790048-001: Raw display panel (QHD - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 62
available in the Display Cable Kit using spare part number 801213-001 for use in models with FHD displays or 812203-001 for use in Special Edition models with QHD displays. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 63
spare part number 800580-001. The display enclosure is available using spare part number 800579-001 for models with FHD displays or 801208-001 for Special Edition models with QHD displays. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 55 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 64
). 5. Disconnect the battery cable. Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 65
2. Detach the RTC battery (2) from the computer. Reverse this procedure to install the RTC battery. Component replacement procedures 57 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 66
heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 67
2. Remove the heat sink (2). CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 68
Phillips PM2.0×4.0 screws (2) that secure the battery to the computer. 3. Lift the battery out of the computer (3). 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 69
Fingerprint reader board Description Fingerprint reader board (includes cable) Spare part number 790074-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 70
NFC Cable Kit, spare part number 804213-001. Reverse the removal procedures to install the NFC module. 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 71
Description ForcePad for use in models with FHD displays (includes cable) ForcePad for use in Special Edition models with QHD displays (includes cable) ForcePad for use in Bang & Olufsen Limited Edition models (includes cable) Spare part number 790066-001 814812-001 837349-001 Before removing the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 72
) Remove the system board: 1. Disconnect the following cables: (1): Display panel (2): Speaker (3): Webcam (4): ForcePad (5): NFC module (6): Fingerprint reader 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 73
2. Remove the WLAN antenna from the routing channel on the system board (1). 3. Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system board to the computer. 4. Lift the right side of the system board up at an angle (1). CAUTION: To avoid damaging or breaking the system board, use two - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 74
). Remove the power button: 1. Remove the two Phillips PM2.0×2.4 screws (1) that secure the button to the computer. 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 75
2. Lift the button up and off the computer (2). Reverse the removal procedures to install the power button. Component replacement procedures 67 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 76
use in standard models (includes cable) Speaker assembly for use in Bang & Olufsen Limited Edition models (includes cable) Spare part number 800583-001 837352-001 Before removing the speaker install the speaker. 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 77
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following methods: ● To - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 78
screen, and then follow the on-screen instructions. - or - Use the tab key and HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 79
cord. 1. Access Help and Support by selecting Start > Help and Support. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. At it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 80
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 81
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 82
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following methods: ● To - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 83
screen, and then follow the on-screen instructions. - or - Use the tab key and HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 84
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 85
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 86
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 87
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 79 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 88
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 89
● Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter. -Or- ● Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 90
you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 91
for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 92
drive ● Create system restore points NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. NOTE: HP recommends that you print the recovery - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 93
the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 94
use Windows Startup Repair to fix problems that might prevent Windows from starting instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support well as the drivers, software, and utilities from - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 95
on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, select Start > Help and Support. Using removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 96
to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/ instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 97
instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 98
Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions . NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support HP programs and drivers that - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 99
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 100
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 92 Chapter 12 Backup and - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 101
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 102
option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 103
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 104
keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with keyboards attached: ▲ Turn on you want to boot. 4. Follow the on-screen instructions. 96 Chapter 12 Backup and recovery in Windows 10 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 105
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 97 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 106
drivers, and updates not installed at the factory must be manually reinstalled. Your data files and personal files must be restored from a backup. NOTE: HP type window, click the DVD icon. 3. Follow the on-screen instructions. To create restore DVDs using the restore creation software: 1. Click the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 107
However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use an the window, and then click Backup Now. 4. Follow the on-screen instructions. Restoring the original factory state NOTE: Be sure AC power is connected - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 108
schedule to maintain a current backup. You can manually back up your information to an optional external services provided by various companies. For a small fee, they will keep your backup for you. A cloud service and then click Forward. 5. Follow the instructions on the screen. 6. Click Restore to - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 109
3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications 101 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 110
35.6-cm (14.0-in) HD+ display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 ( - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 111
35.6-cm (14.0-in) FHD display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 ( - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 112
°F) 176°F) 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 104 Chapter 14 Specifications - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 113
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 114
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 115
. settings are input using the Computer Setup (BIOS) or a custom utility. A utility is required for writing data to this memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & Nonvolatile memory usage 107 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 116
or 5 Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 117
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 118
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 110 Chapter 15 Statement of memory volatility - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 119
16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 120
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 121
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 122
25 buttons left TouchPad 7 power 9 right TouchPad 7 C cables, service considerations 28 caps lock light, identifying 8 chipset, product description 1 components 2 docking connector identifying 12 docking device receptors, identifying 13 Driver Recovery DVD, creating 84 using for restore 88 drives, - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 123
HP PC Hardware Diagnostics (UEFI) using 82 HP Recovery Disc Creator, using 84 HP Recovery Manager correcting boot problems 96 starting 95 HP Recovery media creating 92 recovery 95 HP fn 10 function 10 Windows key 10 L legacy support, USB 69, 74 lights AC adapter/battery parts, service considerations - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 124
3 pointing device 2 ports 2 power requirements 2 primary storage 1 processors 1 product name 1 security 3 serviceability 5 video 2 wireless 2 product name 1 R recover options 94 recovery 91 discs 93, 95 HP Recovery Manager 94 media 95 starting 95 supported discs 93 system 94 USB flash drive 95 using - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC EliteBook Folio 10 - Page 125
webcam module spare part number 18, 24, 38, 53 webcam/microphone module removal 37, 52 Windows Refresh 91 Reset 91 system restore point 92, 93 Windows 7 operating system DVD creating 84 using for restore 88 Windows 7 operating system media creating 84 using for restore 88 Windows key, identifying 10
HP EliteBook Folio 1020 G1 Notebook PC
HP EliteBook Folio 1020 G1 Special Edition
Notebook PC
Maintenance and Service Guide