HP KG461AA HP xb4 Notebook Media Docking Station - User Guide - Page 41

Contacting technical support

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Contacting technical support If you cannot solve a problem using the troubleshooting tips in this chapter, contact technical support. Click Start, click Help and Support, and then click Contact Support to start a chat session with a support specialist. For the fastest possible resolution of your problem, have the following information available when you call or e-mail: ● The computer and docking station model types ● Serial numbers for the computer and docking station ● Dates the computers and docking station were purchased ● Conditions under which the problem occurred ● Error messages that have been displayed ● Hardware configuration of the computer ● Hardware and software you are using ● The manufacturer and model of the printer or other accessories connected to the computer and docking station ● Configuration settings, including contents of the system files ● Operating system version number and registration number To display the operating system version number and registration number, click Start, click Help and Support, and then click System Information. (On some models, the registration number may be identified in the Operating System table as the Product ID). ENWW Antenna House XSL Formatter (Evaluation) http://www.antennahouse.com/ Contacting technical support 37

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Contacting technical support
If you cannot solve a problem using the troubleshooting tips in this chapter, contact technical support.
Click
Start
, click
Help and Support
, and then click
Contact Support
to start a chat session with a
support specialist.
For the fastest possible resolution of your problem, have the following information available when you
call or e-mail:
●
The computer and docking station model types
●
Serial numbers for the computer and docking station
●
Dates the computers and docking station were purchased
●
Conditions under which the problem occurred
●
Error messages that have been displayed
●
Hardware configuration of the computer
●
Hardware and software you are using
●
The manufacturer and model of the printer or other accessories connected to the computer and
docking station
●
Configuration settings, including contents of the system files
●
Operating system version number and registration number
To display the operating system version number and registration number, click
Start
, click
Help
and Support
, and then click
System Information
. (On some models, the registration number may
be identified in the Operating System table as the Product ID).
ENWW
Contacting technical support
37
Antenna House XSL Formatter (Evaluation)