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HP Laser MFP 130 User Guide - Page 165

Operating system problems, Common Windows problems

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Condition Suggested solutions Faxes do not store in memory. There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call for service. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top. You may have chosen the wrong paper settings in the user option setting. Check the paper size and type again. Operating system problems Common Windows problems Condition Suggested solutions "File in Use" message appears during installation. Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. "General Protection Fault", "Exception OE", "Spool 32", or "Illegal Operation" messages appear. Close all other applications, reboot Windows and try printing again. "Fail To Print", "A printer timeout error occurred" message appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred. Machine information is not displayed when you click the device in the Devices and Printers. Check the Printer properties. Click the Ports tab. (Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties) If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD. Refer to the Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. Solving other problems | 165

Section	Page
Table of contents	3
Introduction	6
Key benefits	7
Environmentally friendly	7
Convenience	7
Wide range of functionality and application support	7
Supports various wireless network setting method	7
Features by model	8
Operating System	8
Software	8
Variety feature	9
Useful to know	10
About this user’s guide	11
Conventions	11
General icons	11
Safety information	12
Important safety symbols	12
Operating environment	12
Operating method	13
Installation / Moving	14
Maintenance / Checking	16
Supply usage	16
Machine overview	18
Components	18
Front view	18
Rear view	21
Control panel overview	22
Type A	22
Type B	23
Turning on the machine	25
Installing the software	26
Menu Overview and Basic Setup	27
Menu overview	28
Accessing the menu	28
Machine’s basic settings	33
Machine’s default settings	33
Entering various characters	34
Altitude adjustment	35
Media and tray	36
Selecting print media	36
Tray overview	37
Loading paper in the tray	38
Printing on special media	39
Setting the paper size and type	42
Using the output support	43
Preparing originals	43
Loading originals	44
Using a Network-Connected Machine	47
Wired network setup	48
Printing a network configuration report	48
Setting IP address	48
Installing driver over the network	50
Windows	50
Wireless network setup	51
Introducing wireless set up methods	51
Restoring the wireless network settings	51
Using the WPS settings	52
Using the Wi-Fi Networks	52
Setup using Windows	53
Using a network cable	54
Setting the Wi-Fi Direct for mobile printing	56
Using HP Embedded Web Server	58
HP Embedded Web Server	58
Accessing HP Embedded Web Server	58
HP Embedded Web Server overview	59
Setting the system administrator’s information	60
HP Smart app	61
Connect using the HP Smart app	62
Change the default printer setting the HP Smart app	62
Print using the HP Smart app	63
Scan using the HP Smart app	64
Get help from the HP Smart app	64
Printing	65
Basic print	66
Canceling a print job	67
Opening printing preferences	68
Using a favorite setting	69
Using help	70
Printing features	71
Understanding special printer features	71
Using Printer Status program	76
Printer Status overview	76
Copying	78
Basic copy	79
Changing the settings for each copy	80
Darkness	80
Original Type	80
Reduced or enlarged copy	81
ID card copying	82
Scanning	83
Basic scanning method	84
Scanning from HP MFP Scan program	85
Scanning from image editing program	86
Scanning using the WIA driver	87
Scanning to WSD	88
Installing a WSD Printer Driver	88
Scanning using the WSD feature	88
Faxing	90
Preparing to fax	91
Sending a fax	92
Sending a fax from your computer	93
Sending a fax manually	94
Sending a fax to multiple destinations	94
Automatic redialing	95
Redialing the fax number	96
Confirming a transmission	96
Delaying a fax transmission	96
Receiving a fax	98
Changing the receive modes	98
Receiving manually in Tel mode	99
Receiving in Answering Machine/Fax mode	99
Receiving faxes with an extension telephone	99
Receiving faxes using DRPD mode	100
Receiving in secure receiving mode	100
Receiving faxes in memory	101
Forwarding a fax to another destination	102
Forwarding a sent fax to another destination	102
Forwarding a received fax	102
Adjusting the document settings	104
Resolution	104
Darkness	104
Setting up the fax address book	106
Registering a speed dial number	106
Using speed dial numbers	106
Editing speed dial numbers	107
Registering a group dial number	107
Editing group dial numbers	108
Searching address book for an entry	108
Printing address book	109
Useful Setting Menus	110
Copy	111
Copy feature	111
Copy Setup	113
Fax	114
Fax Feature	114
Sending setup	115
Receiving setup	115
Another setup	116
System setup	117
Machine setup	117
Paper setup	118
Sound / Volume	119
Report	119
Maintenance	121
Network setup	122
Maintenance	123
Ordering supplies and accessories	124
Available supplies	125
Available maintenance parts	126
Storing the toner cartridge	127
Handling instructions	127
Toner cartridge usage	127
Estimated cartridge life	128
Redistributing toner	129
Replacing the toner cartridge	130
Monitoring the supplies life	132
Setting the toner low alert	133
Cleaning the machine	134
Cleaning the outside or the display screen	134
Cleaning the inside	134
Cleaning the pickup roller	136
Cleaning the scanner	137
Troubleshooting	138
Tips for avoiding paper jams	139
Clearing original document jams	140
Original paper jam in front of scanner	140
Original paper jam inside of scanner	141
Original paper jam in exit area of scanner	141
Clearing paper jams	143
In tray	143
Inside the machine	144
Understanding the LEDs	145
Status LED	145
Wireless LED/ Power LED	146
A “Low Toner” or “Very Low Toner” message displays in Supplies information report	147
Understanding display messages	148
Paper Jam-related messages	148
Toner-related messages	149
Tray-related messages	151
Network-related messages	151
Misc. messages	151
Paper feeding problems	152
Power and cable connecting problems	153
Solving other problems	154
Printing problems	154
Printing quality problems	157
Copying problems	162
Scanning problems	163
Faxing problems	163
Operating system problems	165
Solve wireless network problems	166
Wireless connectivity checklist	166
The printer does not print after the wireless configuration completes	166
The printer does not print, and the computer has a third-party firewall installed	167
The wireless connection does not work after moving the wireless router or printer	167
Cannot connect more computers to the wireless printer	167
The wireless printer loses communication when connected to a VPN	167
The network does not appear in the wireless networks list	167
The wireless network is not functioning	167
Perform a wireless network diagnostic test	168
Appendix	169
General specifications	170
Print media specifications	171
System requirements	173
Microsoft® Windows®	173
Mac OS	174
Glossary	175