HP LaserJet Pro M118-M119 Reference Guide - Page 5

Troubleshooting

Page 5 highlights

Wi-Fi Direct printing (optional) Wi-Fi Direct allows Wi-Fi capable devices, such as smart phones, tablets, or computers, to connect directly to the printer wirelessly without using a wireless router or access point. Place the device close to the printer to ensure successful connection and printing. NOTE: The following steps temporarily disconnect your remote device from the Internet. If you are printing web-based content such as emails, web pages, or cloud-based documents, open them before proceeding. 1. Make sure the printer is turned on and in a ready state, and paper is loaded in the main input tray. 2. On the remote device, open the Wi-Fi menu, and then tap the printer with DIRECT in the name (Example: DIRECT-72-HP xxx) from the list of available networks. 3. When prompted for a password, type 12345678. This is the default password to log in. 4. Open the item you want to print, and then tap Print from the app or action menu. 5. Select your printer from the list of available printers, and then tap Print. 6. Reconnect to your local Wi-Fi network after the print job completes. Troubleshooting Wireless connection troubleshooting NOTE: Both 2.4 GHz and 5 GHz bands are supported. Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). A USB cable might be required for temporary connection between the printer and the computer. To ensure that the wireless setup information synchronizes correctly, do not connect the USB cable until prompted to do so. Follow these steps to restore the network settings: 1. Remove the USB cable from the printer. 2. Press and hold the Wireless button on the printer control panel. When the Ready LED and the Attention the Wireless button. Printer will restore network default automatically and restart. 3. When the Ready LED is on, continue to install the software. LED start blinking simultaneously, release If your router supports Wi-Fi Protected Setup (WPS) mode, try to connect through this mode: 1. Press the WPS button on your router. 2. Within two minutes, press and hold the Wireless button on the printer control panel for at least three seconds, and then release the button. 3. The Wireless LED and the Ready LED start blinking simultaneously. Wait while the printer automatically establishes the network connection. 4. This process takes up to two minutes. When the network connection is established, the Wireless LED stops blinking and remains on. Continue to install the software. Wireless printing For more information about wireless printing and wireless setup, go to www.hp.com/go/wirelessprinting. Check the Wireless LED status from the printer control panel: 1. If the Wireless LED is off, it means that the wireless connection is not established. a. Press the Wireless button on the printer control panel. b. After the Wireless LED starts blinking, continue to install the software. When the network connection is established, the Wireless LED stops blinking and remains on. 2. If the Wireless LED is on, it means that the wireless connection is established. a. Check the network name (SSID) info on the Configuration Report/Network Summary: Press and hold the Resume button until the Ready LED starts blinking. After you release the Resume button, the Configuration Report/ Network Summary prints. Verify the network name (SSID) on the report. b. Make sure the computer is connected to the same wireless network to which you are connecting the printer. c. Continue to install the software. 3. If the Wireless LED is blinking, it means that the wireless connection is not established. a. Restart the printer and the router. b. Manually connect the printer to your wireless network. Use Wi-Fi Protected Setup (WPS) to connect the printer if the router supports WPS, or continue to the next step. c. Uninstall and reinstall the HP software. User guide and additional support resources The user guide includes printer usage and troubleshooting information. It is available on the web: Go to www.hp.com/support/ljM118 or www.hp.com/support/ljM203. Check for firmware updates 1. Go to www.hp.com/support/ljM118 or www.hp.com/support/ljM203. 2. Select a printer or category from the list, and then click Drivers. 3. Select the operating system, and click the Next button. 4. Select Firmware, and click the Download button. 5

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5
Wi-Fi Direct printing (optional)
Wi-Fi Direct allows Wi-Fi capable devices, such as smart phones, tablets, or computers, to connect directly to the printer wirelessly without using a wireless router
or access point. Place the device close to the printer to ensure successful connection and printing.
NOTE:
The following steps temporarily disconnect your remote device from the Internet. If you are printing web-based content such as emails, web pages,
or cloud-based documents, open them before proceeding.
1.
Make sure the printer is turned on and in a ready state, and paper is loaded in the main input tray.
2.
On the remote device, open the Wi-Fi menu, and then tap the printer with DIRECT in the name (Example: DIRECT-72-HP xxx) from the list of available networks.
3.
When prompted for a password, type 12345678. This is the default password to log in.
4.
Open the item you want to print, and then tap
Print
from the app or action menu.
5.
Select your printer from the list of available printers, and then tap
Print
.
6.
Reconnect to your local Wi-Fi network after the print job completes.
Troubleshooting
Wireless connection troubleshooting
NOTE:
Both 2.4 GHz and 5 GHz bands are supported.
Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access
point (wireless router). A USB cable might be required for temporary connection between the printer and the computer. To ensure that the wireless setup
information synchronizes correctly, do not connect the USB cable until prompted to do so.
Follow these steps to restore the network settings:
1.
Remove the USB cable from the printer.
2.
Press and hold the Wireless
button on the printer control panel. When the
Ready
LED
and the
Attention
LED
start blinking simultaneously, release
the Wireless
button. Printer will restore network default automatically and restart.
3.
When the Ready
LED is on, continue to install the software.
If your router supports Wi-Fi Protected Setup (WPS) mode, try to connect
through this mode:
1.
Press the WPS
button on your router.
2.
Within two minutes, press and hold the Wireless
button on the printer
control panel for at least three seconds, and then release the button.
3.
The Wireless
LED and the Ready
LED start blinking simultaneously.
Wait while the printer automatically establishes the network connection.
4.
This process takes up to two minutes. When the network connection is
established, the Wireless
LED stops blinking and remains on.
Continue to install the software.
Check the Wireless LED status from the printer control panel:
1.
If the Wireless
LED is off, it means that the wireless connection is not
established.
a.
Press the Wireless
button on the printer control panel.
b.
After the Wireless
LED starts blinking, continue to install the software.
When the network connection is established, the Wireless
LED stops
blinking and remains on.
2.
If the Wireless
LED is on, it means that the wireless connection is
established.
a.
Check the network name (SSID) info on the Configuration Report/Network
Summary: Press and hold the Resume
button until the Ready
LED starts
blinking. After you release the Resume
button, the Configuration Report/
Network Summary prints. Verify the network name (SSID) on the report.
b.
Make sure the computer is connected to the same wireless network to which
you are connecting the printer.
c.
Continue to install the software.
3.
If the Wireless
LED is blinking, it means that the wireless connection is
not established.
a.
Restart the printer and the router.
b.
Manually connect the printer to your wireless network. Use Wi-Fi Protected
Setup (WPS) to connect the printer if the router supports WPS, or continue to
the next step.
c.
Uninstall and reinstall the HP software.
User guide and additional support resources
The user guide includes printer usage and troubleshooting
information. It is available on the web: Go to
www.hp.com/support/ljM118
or
www.hp.com/support/ljM203
.
Check for firmware updates
1.
Go to
www.hp.com/support/ljM118
or
www.hp.com/support/ljM203
.
2.
Select a printer or category from the list, and then click
Drivers
.
3.
Select the operating system, and click the
Next
button.
4.
Select
Firmware
, and click the
Download
button.
Wireless printing
For more information about wireless
printing and wireless setup, go to
www.hp.com/go/wirelessprinting
.