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HP OfficeJet 250 User Guide - Page 77

Purge Print Document, Windows System

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iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, click Windows System, click Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your printer to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 66 Chapter 9 Solve a problem ENWW

Section	Page
How do I?	12
Get started	13
Accessibility	13
HP EcoSolutions (HP and the Environment)	14
Manage power	14
Sleep mode	14
Auto-Off	14
Quiet Mode	15
Optimize Printing Supplies	16
Understand the printer parts	16
Front and side view	16
Document feeder	17
Printing supplies area	18
Back view	18
Use the printer control panel	18
Lift the printer control panel	19
Overview of buttons	19
Printer control panel display icons	20
Function tabs	21
Use the Home screen	21
Change printer settings	21
Dashboard	22
Use shortcuts	22
Paper basics	22
Recommended papers for printing	23
Order HP paper supplies	24
Tips for selecting and using paper	24
Load paper	25
Load an original in the document feeder	27
Automatic Paper Size Detection	28
Update the printer	28
Use the printer battery	29
Install or replace the battery	29
Check the battery status	30
To check battery status from the battery	30
To check battery status from the printer control panel	30
Battery status	30
Charge the battery	31
Store the battery	31
Dispose the used battery	32
Open the HP printer software (Windows)	32
Turn the printer off	32
Print	33
Print documents	33
Print brochures	34
Print on envelopes	35
Print photos	36
Print on special and custom-size paper	37
Print on both sides (manually)	39
Print with mobile devices	40
Print from mobile devices	40
Access printer features and troubleshooting information from mobile devices	41
Tips for print success	41
Copy and scan	44
Copy	44
Scan	45
Scan to a computer	45
Scan to a USB	47
Scan to email	47
Set up Scan to Email	47
Scan a document or photo to email	48
Change account settings	49
Scanning documents as editable text	49
Scan documents as editable text	49
Guidelines for scanning documents as editable text	50
Create a new scan shortcut (Windows)	51
Change scan settings (Windows)	51
Tips for copy and scan success	52
Web services	53
What are Web Services?	53
Set up Web Services	53
Use Web Services	55
HP ePrint	55
Print apps	55
Remove Web Services	56
Work with cartridges	57
Information about Cartridges	57
Check the estimated ink levels	57
Printing with black or color ink only	58
Replace the cartridges	58
Order the cartridges	60
Store printing supplies	60
Cartridge warranty information	60
Network setup	61
Set up the printer for wireless communication	61
Before you begin	61
Set up the printer on your wireless network	62
Change the connection type	62
Test the wireless connection	63
Turn on or off the wireless capability of the printer	63
Change network settings	63
Use Wi-Fi Direct	64
Easily connect and print with Bluetooth® Smart	67
Printer management tools	68
Toolbox (Windows)	68
HP Utility (OS X)	68
Embedded web server	68
About cookies	69
Open the embedded web server	69
Embedded web server cannot be opened	70
Solve a problem	71
Jams and paper-feed issues	71
Clear a paper jam	71
Read general instructions in the Help for clearing paper jams	71
Learn how to avoid paper jams	73
Solve paper-feed problems	74
Printing issues	74
Fix problems with page not printing (unable to print)	74
Read general instructions in the Help for unable to print issues	74
Fix print quality issues	79
Read general instructions in the Help for resolving print quality issues	79
Copy issues	82
Scan issues	82
Network and connection issues	82
Fix wireless connection	82
Find network settings for wireless connection	83
Fix Wi-Fi Direct connection	83
Printer hardware issues	84
Get help from the printer control panel	84
Understand printer reports	85
Printer status report	85
Network configuration page	85
Print quality report	85
Solve problems using Web Services	85
Maintain the printer	86
Clean the exterior	86
Clean the document feeder	86
Maintain the cartridge and printer	87
Restore original factory defaults and settings	88
HP support	89
Technical information	91
Specifications	91
Regulatory information	92
Regulatory Model Number	93
FCC statement	93
VCCI (Class B) compliance statement for users in Japan	94
Notice to users in Japan about the power cord	94
Notice to users in Korea	94
Noise emission statement for Germany	94
European Union Regulatory Notice	94
Products with wireless functionality	94
Visual display workplaces statement for Germany	95
Declaration of conformity	96
Regulatory information for wireless products	97
Exposure to radio frequency radiation	97
Notice to users in Canada	98
Notice to users in Taiwan	98
Notice to users in Japan	98
Notice to users in Korea	99
Environmental product stewardship program	99
Eco-Tips	99
European Union Commission Regulation 1275/2008	100
Paper	100
Plastics	100
Material safety data sheets	100
Recycling program	100
HP inkjet supplies recycling program	100
Power consumption	100
Disposal of waste equipment by users	101
Chemical substances	101
Restriction of hazardous substance (Ukraine)	101
Restriction of hazardous substance (India)	101
China SEPA Eco Label User Information	101
China Energy Label for Printer, Fax and Copier	102
The Table of Hazardous Substances/Elements and their Content (China)	103
EPEAT	103
Battery disposal in Taiwan	103
EU Battery Directive	104
California Rechargeable Battery Take-back Notice	105
United States Call2Recycle (RBRC)	105

Match case Limit results 1 per page

iii.

Double-click

Services

, and then select

Print Spooler

iv.

Right-click

Print Spooler

, and click

Restart

to restart the service.

Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

If the wrong printer is set as the default printer, right-click the correct printer and select

Set as

Default Printer

Try using your printer again.

Restart the computer.

Clear the print queue.

To clear the print queue

Depending on your operating system, do one of the following:

●

Windows 10

: From the Windows

Start

menu, click

All apps

, click

Windows System

, click

Control Panel

, and then click

View devices and printers

under

Hardware and Sound

menu.

●

Windows 8.1

and

Windows 8

: Point to or tap the upper-right corner of the screen to open the

Charms bar, click the

Settings

icon, click or tap

Control Panel

, and then click or tap

View

devices and printers

●

Windows 7

: From the Windows

Start

menu, click

Devices and Printers

●

Windows Vista

: From the Windows

Start

menu, click

Control Panel

, and then click

Printers

●

Windows XP

: From the Windows

Start

menu, click

Control Panel

, and then click

Printers and

Faxes

Double-click the icon for your printer to open the print queue.

On the

Printer

menu, click

Cancel all documents

Purge Print Document

, and then click

Yes

conﬁrm.

If there are still documents in the queue, restart the computer and try printing again after the

computer has restarted.

Check the print queue again to make sure it is clear, and then try to print again.

To check the power connection and reset the printer

Make sure the power cord is ﬁrmly connected to the printer.

Chapter 9

Solve a problem

ENWW