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HP Officejet Pro 6830 User Guide - Page 101

Solve printing problems, There are print jobs stuck in the print queue

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Paper-feed problems ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. - Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray. - Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray. - Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. ● Pages are skewing - Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. - Load paper into the printer only when it is not printing. ● Multiple pages are being picked up - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack. - Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray. - Make sure the tray is not overloaded with paper. - Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray. - Use HP paper for optimum performance and efficiency. Solve printing problems TIP: (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. The printer is not responding (nothing prints) ● There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. ● Check the HP software installation If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. ● Check the cable connections ENWW Solve printing problems 89

Section	Page
How do I?	13
Get started	14
Accessibility	14
HP EcoSolutions (HP and the Environment)	15
Manage Power	15
Optimize Printing Supplies	15
Understand the printer parts	16
Front view	16
Printing supplies area	17
Back view	17
Use the printer control panel	18
Overview of buttons and lights	18
Control panel display icons	18
Change printer settings	19
Paper basics	20
Recommended papers for printing	20
Order HP paper supplies	22
Tips for selecting and using paper	22
Load paper	23
Load an original on the scanner glass	28
Load an original in the document feeder	29
Insert a USB flash drive	30
Update the printer	30
Open the HP printer software (Windows)	31
Turn the printer off	31
Print	32
Print documents	32
Print brochures	33
Print on envelopes	34
Print photos	35
Print on special and custom-size paper	37
Print on both sides (duplexing)	39
Print using the maximum dpi	40
Tips for print success	41
Print with AirPrint™	44
Copy and scan	45
Copy	45
Scan	45
Scan to a computer	46
Scan to a memory device	47
Scan to Email	48
Set up Scan to Email	48
Use Scan to Email	48
Change account settings	49
Scan using Webscan	49
Scanning documents as editable text	50
Scan documents as editable text	50
Guidelines for scanning documents as editable text	51
Fax	53
Send a fax	53
Send a standard fax	53
Send a standard fax from the computer	54
Send a fax from a phone	55
Send a fax using monitor dialing	55
Send a fax from memory	56
Send a fax to multiple recipients	56
Send a fax in Error Correction Mode	57
Receive a fax	57
Receive a fax manually	58
Set up backup fax	58
Reprint received faxes from memory	59
Forward faxes to another number	59
Set automatic reduction for incoming faxes	60
Block unwanted fax numbers	60
Receive faxes using HP Digital Fax	61
HP Digital Fax requirements	62
Activate HP Digital Fax	62
Modify HP Digital Fax settings	62
Set up phone book contacts	63
Set up and change phone book contacts	63
Set up and change group phone book contacts	64
Delete phone book contacts	65
Print a list of phone book contacts	65
Change fax settings	65
Configure the fax header	65
Set the answer mode (Auto answer)	66
Set the number of rings before answering	66
Change the answer ring pattern for distinctive ring	67
Set the dial type	67
Set the redial options	68
Set the fax speed	68
Set the fax sound volume	69
Fax and digital phone services	69
Fax over Internet Protocol	69
Use reports	70
Print fax confirmation reports	70
Print fax error reports	71
Print and view the fax log	71
Clear the fax log	72
Print the details of the last fax transaction	72
Print a Caller ID Report	72
View the Call History	72
Web Services	73
What are Web Services?	73
Set up Web Services	73
Use Web Services	75
HP ePrint	75
HP Printables	76
Remove Web Services	76
Work with ink cartridges	77
Information on ink cartridges and the printhead	77
Check the estimated ink levels	77
Replace the ink cartridges	78
Order ink cartridges	79
Store printing supplies	80
Anonymous usage information storage	80
Ink cartridge warranty information	81
Network setup	82
Set up the printer for wireless communication	82
Before you begin	82
Set up the printer on your wireless network	83
Change the connection type	83
Test the wireless connection	84
Turn on or off the wireless capability of the printer	84
Change network settings	84
Use HP wireless direct	85
Printer management tools	89
Toolbox (Windows)	89
HP Utility (OS X)	89
Embedded web server	89
About cookies	90
Open the embedded web server	90
Control panel lock	90
Embedded web server cannot be opened	91
Solve a problem	92
HP support	92
Register printer	92
Support process	93
Obtain electronic support	93
HP support by phone	93
Before you call	93
Phone support period	94
Support phone numbers	94
After the phone support period	94
Get help from the printer control panel	94
Understand printer reports	94
Printer status report	95
Network configuration page	96
Print quality report	98
Wireless test report	100
Web access report	100
Solve printer problems	100
Solve printing problems	101
Solve copy problems	104
Solve scan problems	105
Solve fax problems	108
The fax test failed	108
The display always shows Phone Off Hook	112
The printer is having problems sending and receiving faxes	112
The printer cannot receive faxes, but can send faxes	114
The printer cannot send faxes, but can receive faxes	115
Fax tones are recorded on my answering machine	115
The phone cord that came with my printer is not long enough	116
The computer cannot receive faxes (HP Digital Fax)	116
Solve problems using Web Services	116
Solve network problems	117
General network troubleshooting	117
Unable to connect the printer wirelessly	118
Maintain the printer	120
Clean the scanner glass	120
Clean the exterior	121
Clean the document feeder	121
Maintain the printhead and ink cartridges	123
Clear paper jams	123
Clear the print carriage	131
Restore defaults and settings	131
Technical information	133
Specifications	133
Regulatory information	136
Regulatory Model Number	137
FCC statement	137
Notice to users in Korea	138
VCCI (Class B) compliance statement for users in Japan	138
Notice to users in Japan about the power cord	138
Noise emission statement for Germany	138
Visual display workplaces statement for Germany	138
Notice to users of the U.S. telephone network: FCC requirements	139
Notice to users of the Canadian telephone network	140
Notice to users in the European Economic Area	140
Notice to users of the German telephone network	141
Australia wired fax statement	141
European Union Regulatory Notice	141
Products with external AC Adapters	141
Products with wireless functionality	141
European telephone network declaration (Modem/Fax)	141
Declaration of conformity	143
Regulatory information for wireless products	144
Exposure to radio frequency radiation	144
Notice to users in Brazil	144
Notice to users in Canada	145
Notice to users in Taiwan	145
Notice to users in Mexico	146
Wireless notice to users in Japan	146
Environmental product stewardship program	146
Paper use	147
Plastics	147
Material safety data sheets	147
Recycling program	147
HP inkjet supplies recycling program	147
Disposal of waste equipment by users	147
Power consumption	147
Chemical substances	148
Battery disposal in the Taiwan	148
Battery notice for Brazil	148
California Perchlorate Material Notice	148
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	149
Toxic and hazardous substance table (China)	150
Restriction of hazardous substance (Ukraine)	150
Restriction of hazardous substance (India)	150
EPEAT	150
China SEPA Ecolabel User Information	151
Additional fax setup	152
Set up faxing (parallel phone systems)	152
Select the correct fax setup for your home or office	153
Case A: Separate fax line (no voice calls received)	155
Case B: Set up the printer with DSL	156
Case C: Set up the printer with a PBX phone system or an ISDN line	157
Case D: Fax with a distinctive ring service on the same line	157
Case E: Shared voice/fax line	159
Case F: Shared voice/fax line with voice mail	160
Case G: Fax line shared with computer modem (no voice calls received)	161
Set up the printer with a computer dial-up modem	161
Set up the printer with a computer DSL/ADSL modem	162
Case H: Shared voice/fax line with computer modem	164
Shared voice/fax with computer dial-up modem	164
Shared voice/fax with computer DSL/ADSL modem	166
Case I: Shared voice/fax line with answering machine	167
Case J: Shared voice/fax line with computer modem and answering machine	169
Shared voice/fax line with computer dial-up modem and answering machine	169
Shared voice/fax line with computer DSL/ADSL modem and answering machine	171
Case K: Shared voice/fax line with computer dial-up modem and voice mail	173
Test fax setup	175

Match case Limit results 1 per page

Paper-feed problems

●

Paper is not picked up from a tray

—

Make sure paper is loaded in the tray. For more information, see

Load paper. Fan the paper before

—

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you

are loading. Also make sure the paper guides are snug, but not tight, against the stack.

—

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height marking on the side of the tray.

—

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height marking on the side of the tray.

—

Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the

curl.

●

Pages are skewing

—

Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull

out the input tray from the printer and reload the paper correctly, making sure that the paper

guides are aligned correctly.

—

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

—

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you

are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.

—

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height marking on the side of the tray.

—

Make sure the tray is not overloaded with paper.

—

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height marking on the side of the tray.

—

Use HP paper for optimum performance and eﬀiciency.

Solve printing problems

TIP:

(Windows) Run the

HP Print and Scan Doctor to diagnose and automatically ﬁx printing, scanning, and

copying issues. The application is only available in some languages.

The printer is not responding (nothing prints)

●

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print after the

computer reboots. Refer to the Help system for the operating system for more information.

●

Check the HP software installation

If the printer is turned oﬀ when printing, an alert message should appear on your computer screen;

otherwise, the HP software provided with the printer might not be installed correctly. To resolve this,

uninstall the HP software completely, and then reinstall the HP software.

●

Check the cable connections

ENWW

Solve printing problems