HP Pavilion 23-p000 Getting Started Guide
HP Pavilion 23-p000 Manual
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- HP Pavilion 23-p000 | Getting Started Guide - Page 1
Getting Started HP Business PCs - HP Pavilion 23-p000 | Getting Started Guide - Page 2
access the latest user guide, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be - HP Pavilion 23-p000 | Getting Started Guide - Page 3
About this book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pavilion 23-p000 | Getting Started Guide - Page 4
iv About this book - HP Pavilion 23-p000 | Getting Started Guide - Page 5
the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: No boot, no power, no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC - HP Pavilion 23-p000 | Getting Started Guide - Page 6
off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics - HP Pavilion 23-p000 | Getting Started Guide - Page 7
vii - HP Pavilion 23-p000 | Getting Started Guide - Page 8
viii - HP Pavilion 23-p000 | Getting Started Guide - Page 9
and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system upgrading device drivers When installing optional hardware devices after the operating system installation is complete, you must also install the drivers - HP Pavilion 23-p000 | Getting Started Guide - Page 10
your issue is resolved. You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select Find your product, enter the model number of the computer, and click Search. Visual inspection: No boot, no - HP Pavilion 23-p000 | Getting Started Guide - Page 11
and guided assistance. HP Support Assistant is preinstalled on all HP or Compaq computers running Windows 7. To access HP Support Assistant in Windows 7, double-click the HP Support Assistant icon on your desktop. Using HP PC Hardware Diagnostics If HP Support Assistant is unable to detect a problem - HP Pavilion 23-p000 | Getting Started Guide - Page 12
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 4) b. The hard drive c. A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB or hard drive - HP Pavilion 23-p000 | Getting Started Guide - Page 13
technical support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English - HP Pavilion 23-p000 | Getting Started Guide - Page 14
computer when you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service You can also manually create a system Support. To access Help and Support, select Start > Help and Support - HP Pavilion 23-p000 | Getting Started Guide - Page 15
using HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW discs are not supported - HP Pavilion 23-p000 | Getting Started Guide - Page 16
the on-screen instructions. When the process is complete, label drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. To create recovery discs, your computer - HP Pavilion 23-p000 | Getting Started Guide - Page 17
on-screen instructions to set up your backup. System Restore If you have a problem that might be due to software that you installed on your computer, or if disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. NOTE: Always - HP Pavilion 23-p000 | Getting Started Guide - Page 18
media, follow the instructions in Creating recovery media on page 6. If the computer is working and computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4. As soon as you see the HP - HP Pavilion 23-p000 | Getting Started Guide - Page 19
system. 10. Click Finish to restart the computer. Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using - HP Pavilion 23-p000 | Getting Started Guide - Page 20
DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Using, updating, and maintaining your PC From one location you can perform the following tasks: ● View or change your computer name and other system settings ● Add - HP Pavilion 23-p000 | Getting Started Guide - Page 21
follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating desktop. To customize the Start screen: 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC - HP Pavilion 23-p000 | Getting Started Guide - Page 22
troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select Find your product, enter the model number of the computer source before opening the computer. If you encounter problems with the computer, monitor, or software, - HP Pavilion 23-p000 | Getting Started Guide - Page 23
you hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built - HP Pavilion 23-p000 | Getting Started Guide - Page 24
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 16) b. The hard drive c. A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB or hard drive - HP Pavilion 23-p000 | Getting Started Guide - Page 25
the diagnostics, if applicable. ● Be in front of your computer when you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. If you encounter issues 17 - HP Pavilion 23-p000 | Getting Started Guide - Page 26
and Support. From the Start screen, type help, and then select Help and Support. bootable recovery drive that can be used to troubleshoot a computer that is unable to start. The USB HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Follow the on-screen instructions - HP Pavilion 23-p000 | Getting Started Guide - Page 27
Next. 7. Follow the on-screen instructions to continue. System Recovery when computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the F11 HP Recovery message appears on the screen. 5. Select Troubleshoot. 6. Select Recovery Manager. 7. At the HP - HP Pavilion 23-p000 | Getting Started Guide - Page 28
and Support. From the Start screen, type help, and then select Help and Support. HP logo is displayed. The computer Startup Menu displays. 4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions - HP Pavilion 23-p000 | Getting Started Guide - Page 29
www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using Windows operating system media completely erases the hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are - HP Pavilion 23-p000 | Getting Started Guide - Page 30
and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system that came with your monitor. ▲ Right-click on the Windows desktop, then click Personalize or Screen resolution to change display settings. - - HP Pavilion 23-p000 | Getting Started Guide - Page 31
troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select Find your product, enter the model number of the computer source before opening the computer. If you encounter problems with the computer, monitor, or software, - HP Pavilion 23-p000 | Getting Started Guide - Page 32
you hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built - HP Pavilion 23-p000 | Getting Started Guide - Page 33
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 16) b. The hard drive c. A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB or hard drive - HP Pavilion 23-p000 | Getting Started Guide - Page 34
technical support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English - HP Pavilion 23-p000 | Getting Started Guide - Page 35
, if applicable. ● Be in front of your computer when you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. Backing up, restoring, and recovering - HP Pavilion 23-p000 | Getting Started Guide - Page 36
the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin - HP Pavilion 23-p000 | Getting Started Guide - Page 37
the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups - HP Pavilion 23-p000 | Getting Started Guide - Page 38
computer boots, or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, select System Recovery, and then follow the on-screen instructions. Using HP Insert the HP Recovery media. 2. Access BIOS: Restart the computer, quickly - HP Pavilion 23-p000 | Getting Started Guide - Page 39
only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. If you encounter issues 31 - HP Pavilion 23-p000 | Getting Started Guide - Page 40
hardware, as well as instructions for upgrading this series of computers; includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on parts removal and replacement, troubleshooting, Desktop Management, setup utilities - HP Pavilion 23-p000 | Getting Started Guide - Page 41
designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies
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Getting Started
HP Business PCs