HP Pavilion 23-p000 Getting Started Guide - Page 33

Why run HP PC Hardware Diagnostics, How to access and run HP PC Hardware Diagnostics, Downloading HP PC Hardware Diagnostics to a USB device

Get HP Pavilion 23-p000 PDF manuals and user guides View all HP Pavilion 23-p000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 33 highlights

Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced. ● Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components. ● Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places, depending on your preference and the health of the computer. 1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. Press F2 or select Diagnostics (F2). Pressing F2 signals the system to search for the diagnostics in the follow sequence: a. A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 16) b. The hard drive c. A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device. Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. If you encounter issues 25

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.
●
Isolate true hardware failures
: The diagnostics run outside of the operating system so they effectively
isolate hardware failures from issues that may be caused by the operating system or other software
components.
●
Failure ID
: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is
generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health of the
computer.
1.
Turn on the computer and press
Esc
repeatedly until the BIOS Boot Menu appears.
2.
Press
F2
or select
Diagnostics (F2)
.
Pressing
F2
signals the system to search for the diagnostics in the follow sequence:
a.
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device
on page
16
)
b.
The hard drive
c.
A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB
or hard drive versions are not detected
Downloading HP PC Hardware Diagnostics to a USB device
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Option 1: HP PC Diagnostics homepage
— Provides access to the latest UEFI version
1.
Go to
http://hp.com/
go/techcenter/pcdiags
.
2.
In the
HP PC Hardware Diagnostics
section, click the
Download
link, and then select
Run
.
Option 2: Support and Drivers pages
—Provide downloads for a specific product for earlier and later versions
1.
Go to
.
2.
Point to
Support
, located at the top of the page, and then click
Download Drivers
.
3.
In the text box, enter the product name, and then click
Go
.
– or –
Click
Find Now
to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
In the
Diagnostic
section, click
HP UEFI Support Environment
.
– or –
Click
Download
, and then select
Run
.
If you encounter issues
25