HP Pavilion 23-p000 Getting Started Guide - Page 18

Recovery from a recovery image, see System Recovery when Windows is responding on page 10 or System Recovery when Windows is not responding on page 10. ● Recovery media - Run System Recovery from recovery media that you have created from files stored on your hard drive or purchased separately. See System Recovery using recovery media (select models only) on page 11. System Recovery when Windows is responding CAUTION: System Recovery deletes all data and programs you have created or installed. Before you begin, back up any important data to a CD or DVD or to a USB flash drive. NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 6. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery: 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn on the computer. 4. When Windows has loaded, click the Start button, and then click All Programs. ● If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 10. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue. 6. Under I need help immediately, click System Recovery. 7. Select Yes, and then click Next. Your computer restarts. 8. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next. 9. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 10. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you have created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 10 Chapter 1 Getting started in Windows 7