HP Pavilion Desktop PC TP01-2000i User Guide
HP Pavilion Desktop PC TP01-2000i Manual
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- HP Pavilion Desktop PC TP01-2000i | User Guide - Page 1
User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more. - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 4
Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 5
Table of contents 1 Getting started...1 Best practices...1 Caring for your safety and comfort ...1 Advantages of flicker-free technology (select products only 2 Adjusting low blue light mode (select products only 2 Restoring monitor brightness to factory default (select products only 2 Getting - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 6
mouse (wireless) ...34 Speakers and sound...34 Internet access...35 Software troubleshooting ...36 9 Using HP PC Hardware Diagnostics ...38 Using HP PC Hardware from HP Help and Support (select products only 38 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 39 Accessing HP PC - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 7
and links ...52 Organizations...52 Educational institutions...52 Other disability resources...53 HP links ...53 Contacting support ...53 14 Support information ...54 How to get help...54 Where to get help...54 Customer support for repairs ...55 Before upgrading your hardware ...55 Index ...56 vii - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 8
viii - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 9
13. ● Access HP Support Assistant app-For quick online support, open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 10
injury, read the Safety & Comfort Guide, located on the web at http://www.hp.com/ergo. The guide describes proper workstation setup, and proper Open the HP Display Control app. 2. Select Advanced. 3. Select Support. 4. Select Factory Reset. Getting information To locate resources that provide - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 11
for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. ● Order parts and find additional troubleshooting help For HP support, go to http://www.hp.com - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 12
Table 1-1 Getting information (continued) Tasks Instructions ▲ Go to http://www.hp.com/ergo. ● Find computer warranty information IMPORTANT: You must be connected to the internet to access the latest version of the user guide. Limited Warranty* To access this document: ▲ Type HP Documentation - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 13
for your new location before plugging the computer into an AC outlet. To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to http://www.hp.com/ergo. 1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 14
3. Turn on the computer, and then follow the on-screen instructions. 4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. 5. Look in the computer box for additional printed details or - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 15
Table 2-1 USB ports and descriptions (continued) Component USB Type-C port USB Type-C SuperSpeed port - or - USB Type-C SuperSpeed Plus port Description Connects a USB device, provides data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 16
The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 17
system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - or - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 18
allows you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 19
computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 20
Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly) or if you want to connect to an existing network at your office. If there is no RJ-45 port on the computer, connecting - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 21
-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 18. Before connecting speakers, lower the volume - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 22
in the taskbar search box, and then select HP Documentation. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. Sound settings To view - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 23
port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting a DisplayPort device using a USB Type-C cable (select - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 24
products only) To see video or high-resolution display output on an external Thunderbolt™ device, connect the Thunderbolt device according to the instructions. NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 25
TV or monitor using HDMI To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions. Connecting video devices by using a VGA cable (select products only) 17 - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 26
then select System. Under Display, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. Turn on HDMI audio After you connect an HDMI TV to the computer, you can then turn on HDMI audio - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 27
2. On the Playback tab, select the name of the digital output device. 3. Select Set Default, and then select OK. Return audio to computer speakers Follow these steps to return the audio stream to the computer speakers. 1. Right-click the Speakers icon in the notification area, at the far right of - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 28
correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 29
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external device. Connecting devices to a USB Type-C port (select products only) 21 - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 30
the taskbar search box, and then select Control Panel. Select Hardware and Sound. Under Devices and Printers, select Mouse. NOTE: Touch gestures are not supported in all apps. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll, and perform the same functions - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 31
Table 5-1 Action keys Icon Description Opens the "How to get help in Windows 10" webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 32
run more efficiently. To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 33
taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates and messages. 3. Follow the on-screen instructions. Updating programs using Windows 10 S Use this - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 34
2. Select Check for updates. NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the instructions. Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 35
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 36
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 37
● The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 38
, and then select Add. 3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up. 4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 39
and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended service. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer. ● The - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 40
troubleshooting options, go to http://www.hp.com/support, and follow the instructions to find your product. NOTE: If you have problems using it is not, try a different AC outlet. If you are still having trouble, contact support. Be sure that the operating voltage of the AC outlet is appropriate for - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 41
stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard. Power If your computer has power problems, refer to the following table for possible solutions. Table 8-2 Power symptoms and solutions Symptom Possible solution Computer does not turn off when - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 42
computer. Keyboard and mouse (wireless) If you have wireless keyboard and mouse problems, refer to the following table for possible solutions. Table 8-5 Keyboard and sound If you have speaker and sound problems, refer to the following table for possible solutions. 34 Chapter 8 Troubleshooting - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 43
the notification area, at the far right of the taskbar. 2. Select Troubleshoot problems. No network connection 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the notification area 2. Follow the on-screen instructions. Internet access 35 - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 44
Software troubleshooting If you have software problems, refer to the following table for possible solutions. Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general ● software problems, try ● these methods: ● Turn the computer off completely, and then turn it - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 45
on-screen instructions. Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually troubleshooting 37 - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 46
troubleshooting the Event Automation Service (EAS) page, Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 47
Support Assistant. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 48
the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. 40 Chapter 9 Using HP PC Hardware - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 49
. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 50
software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 51
● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 52
that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 53
available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 54
device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 46 Chapter 10 Backing up, restoring, and recovering - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 55
11 Operating specifications To determine the exact electrical ratings of your computer, see the computer ratings label, located on the outside of the computer. Table 11-1 Operating specifications Factor Metric U.S. Operating temperature Storage temperature Operating humidity Operating altitude - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 56
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 57
is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company's diversity objectives and helps seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 58
, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 59
disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support. Standards The US Access Board created Section 508 of the - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 60
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 61
that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf or hard of - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 62
select the Get Help app. ● Use HP Support Assistant. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. HP Support Assistant provides useful troubleshooting and diagnostics information and includes: - Online chat - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 63
in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 64
26 removing dirt and debris...........26 computer security features 30 troubleshooting 32 connecting to a network 9 connecting to a wireless port connecting 17 headphones, connecting 13 headsets, connecting 14 help and support 2, 54 high-definition devices, connecting... 17, 19, 20 hot keys - HP Pavilion Desktop PC TP01-2000i | User Guide - Page 65
USB Type-C 15 support 54 system restore 45 system restore point, creating.......44 T Thunderbolt port with HP Sleep and Charge, identifying USB Type-C.. 7 Thunderbolt, connecting USB Type-C 16 transfer data 20 traveling with the computer.......... 28 troubleshooting computer does not start
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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.