HP Pavilion dv6000 Troubleshooting - Page 13

Customer Care, Preparing to contact Customer Care, Contacting Customer Care by e-mail or telephone

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2 Customer Care If you are unable to find the help you need by using the Help and Support Center, you may need to contact Customer Care. Preparing to contact Customer Care For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ● Product name located on the display or keyboard. ● Serial number (S/N) listed on the service tag. ● The service tag label is on the bottom of the computer. ● To display the service tag information on the computer screen, click My HP Computer in the Help and Support Center. ● Date the computer was purchased. ● Conditions under which the problem occurred. ● Error messages that have been displayed. ● The manufacturer and model of any hardware connected to the computer. ● Operating system version number and registration number. To display the operating system version number and registration number, click My HP Computer in the Help and Support Center. (On some models, the registration number may be identified in the Operating System table as the Product Id). Contacting Customer Care by e-mail or telephone If the computer is connected to the Internet, you can get help by e-mail or access Customer Care telephone numbers through the Help and Support Center. ENWW Preparing to contact Customer Care 9

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2
Customer Care
If you are unable to find the help you need by using the Help and Support Center, you may need to
contact Customer Care.
Preparing to contact Customer Care
For the fastest possible resolution of your problem, have the computer and the following information
available when you call or e-mail:
●
Product name located on the display or keyboard.
●
Serial number (S/N) listed on the service tag.
●
The service tag label is on the bottom of the computer.
●
To display the service tag information on the computer screen, click
My HP Computer
in the
Help and Support Center.
●
Date the computer was purchased.
●
Conditions under which the problem occurred.
●
Error messages that have been displayed.
●
The manufacturer and model of any hardware connected to the computer.
●
Operating system version number and registration number.
To display the operating system version number and registration number, click
My HP
Computer
in the Help and Support Center. (On some models, the registration number may be
identified in the Operating System table as the
Product Id
).
Contacting Customer Care by e-mail or telephone
If the computer is connected to the Internet, you can get help by e-mail or access Customer Care
telephone numbers through the Help and Support Center.
ENWW
Preparing to contact Customer Care
9