HP Pavilion g6-1100 HP Pavilion G6 Notebook PC - Maintenance and Service Guide
HP Pavilion g6-1100 Manual
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- HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 1
HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 5
27 Sequential part number listing ...29 4 Removal and replacement procedures ...37 Preliminary replacement requirements 37 Tools required ...37 Service considerations ...37 Plastic parts ...37 Cables and connectors 38 Drive handling 38 Grounding guidelines ...39 Electrostatic discharge damage 39 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 6
guidelines 40 Workstation guidelines 40 Equipment guidelines 41 Component replacement procedures 42 Serial number ...42 Computer feet ...43 Battery ...44 Service access cover ...45 Hard drive ...46 Optical drive ...48 WLAN module ...50 Memory module ...52 Keyboard ...53 Top cover ...56 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 7
Updating the BIOS ...91 Determining the BIOS version 91 Downloading a BIOS update 91 7 Backup and recovery ...93 Restore ...94 Creating restore media ...94 Performing a system restore ...95 Restoring using the dedicated recovery partition (select models only 95 Restoring using the restore media - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 8
viii ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 9
Generation Intel® Previous Generation Discrete UMA Discrete UMA HP Pavilion G6 Notebook PC √ √ √ √ Intel® Core™ i7-2620M processor (2.3 √ √ GHz, SC turbo up to 2.9 GHz, 3 MB L3), Dual 35 W Intel Core i3 2310M (2.1 GHz, 3 MB √ √ L3) Dual 35 W Intel Core i5-480M processor (2.66 GHz, SC - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 10
√ ATI Radeon™ HD 6470M with 512 √ √ √ MB of dedicated video memory (64Mx16 DDR3, 900 MHz×4 PCs) ATI Radeon HD 6470M with 1 GB of √ √ √ dedicated video memory (128Mx16 DDR3, 900 MHz×4 PCs) ATI Mobility Radeon™ HD 4250 Graphics √ √ √ nVidia N12P-GV (NVIDIA® GeForce® GT 520M 2 Chapter - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 11
GB, 5400 rpm √ √ √ √ ● 640 GB, 5400 rpm √ √ √ √ ● 500 GB, 7200 rpm √ √ √ √ ● 500 GB, 5400 rpm √ √ √ √ ● 320 GB, 5400 rpm √ √ √ √ Supports the following 7 mm, 6.3-cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm √ √ √ √ ● 250 GB, 7200 rpm √ √ √ √ ● 250 GB, 5400 rpm - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 12
frames √ √ per second), fixed angle, with activity light and single digital microphone High-definition audio supports: √ √ Microsoft® premium requirements with HP Altec Lansing speakers SRS Premium Sound technology Integrated 10/100 network interface √ √ card (NIC) Integrated wireless - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 13
® Previous Generation Discrete UMA Discrete UMA Ralink 5390BC8 802.11b/g/n 1x1 WiFi √ √ √ √ and Bluetooth 3.0+HS Combo Adapter External Digital Media Slot supporting SD, √ √ √ √ media card SDHC, SDXC (UHS104 compliant), and MMC Internal card One half-size Mini Card slot for WLAN - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 14
Discrete √ AMD UMA √ Windows 7® Home Premium (64 bit) √ √ √ √ √ √ Windows 7 Home Basic (64 bit) √ √ √ √ √ √ Windows 7 Starter (32-bit) √ √ √ √ √ √ FreeDOS Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive WLAN cards - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 15
2 External component identification Top TouchPad Component (1) TouchPad light (2) TouchPad on/off button (3) Left TouchPad button (4) TouchPad zone (5) Right TouchPad button Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. Turns the TouchPad on and off. Quickly double- - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 16
Lights Component (1) TouchPad light (2) Caps lock light (3) Power light (4) Wireless light Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. ● White: Caps lock is on. ● Off: Caps lock is off. ● On: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 17
to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. ENWW Top 9 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 18
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Windows applications key (5) Action keys Description Displays system information when pressed in combination with the fn key Displays system information when pressed in combination with the esc key Displays the Windows Start - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 19
Front Component Speakers (2) Description Produce sound ENWW Front 11 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 20
Right side Component (1) (2) (3) Optical drive Optical drive light USB port (4) AC adapter light (5) Power connector (6) Security cable slot Description Plays optical discs, such as CDs, DVDs, and Blu-ray discs Green: The optical drive is being accessed. Connects an optional USB device ● - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 21
Left side Component (1) External monitor port (2) Vents (2) (3) RJ-45 (network) jack (4) HDMI port (5) USB ports (2) (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack Description Connects an external VGA monitor or projector Enable airflow to cool internal components NOTE: - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 22
Component (8) Digital Media Slot (9) Hard drive light (10) Power light Description Supports the following optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity ( - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 23
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. ENWW Display 15 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 24
Bottom Component (1) (2) Battery bay Vents (5) (3) Battery release latch (4) Service cover Description Holds the battery Enable airflow to cool internal components NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 25
product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for the computer. ENWW Serial number location - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 26
Computer major components 18 Chapter 3 Illustrated parts catalog ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 27
Item (1) (2) Description 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED), BrightView (1366×768) display assembly: NOTE: For more information on the display assembly internal component spare part information, See Display assembly components on page 24. ● For use in Charcoal Grey - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 28
Item (3) (4) (5) (6) (7 & 10) Description ● For use in French Canada, Pink ● For use in the United Kingdom, Pink 645893-031 ● For use in Germany, Pink ● For use in France, Pink ● For use in Italy, Pink ● For use in Spain, Pink ● For use in Portugal, Pink ● For use in Turkey, Pink ● For use in Saudi - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 29
, 3 MB L3), Dual 35 631253-001 W ● Intel Core i5-2410M processor (2.3 GHz, SC turbo up to 2.9 GHz, 3 MB L3), Dual 35 638039-001 W ● Intel Core i3 2310M (2.1 GHz, 3 MB L3) Dual 35 W 638037-001 ● Intel Core i5-480M processor (2.66 GHz, SC turbo up to 2.93 GHz, 3 MB L3), Dual 35 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 30
Item (9 & 12) (13) (14) (15) (16) (17) (18) Description ● Phenom II N850 (2.2 GHz, 1.5 MB L2, 1333 MHz, 3.6GT/s -Triple 35 W ● Phenom II N660 (3.0 GHz, 2 MB L2, 1333 MHz, 3.6GT/s -Dual 35 W ● Phenom II P650 (2.6 GHz, 2 MB L2, 1066 MHz, 3.6GT/s - Dual 25 W ● Turion II P560 (2.5 GHz, 2 MB L2, 1066 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 31
rpm ● 640 GB, 5400 rpm ● 500 GB, 7200 rpm ● 320 GB, 5400 rpm Supports the following 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 Wh Rubber Kit (not illustrated, includes rubber feet) Plastics Kit (includes service access cover) Spare part number 640926-001 602993-001 593127-001 621569 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 32
Display assembly components Item (1) (2) (3) (4) (5) (6) (7) (8) Description Display bezel Webcam module 39.6-cm (15.6-in) high-definition, BrightView LED display panel Display bracket (with hinges) Display hinge covers Display cable (included in the Display Cable Kit) Wireless antenna (includes - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 33
Item Description ● For use in Charcoal Grey computer models ● For use in Pewter computer models ● For use in Pacific Blue computer models ● For use in Pearl Pink computer models ● For use in Sweet Purple computer models ● For use in Butter Gold computer models Spare part number 641288-001 641290- - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 34
the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm ● 640 GB, 5400 rpm ● 500 GB, 7200 rpm ● 320 GB, 5400 rpm Supports the following 7 mm, 6.3 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm ● 250 GB, 7200 rpm Hard Drive Hardware Kit (not illustrated, includes bracket and - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 35
Miscellaneous parts Description AC adapters ● 65-W AC adapter ● 90-W AC adapter ● 65-W AC adapter (EM) ● 90-W AC adapter (EM) Power cord, AC, 3 wire, black, 1.83-m ● For use in North America ● For use in Australia ● For use in Europe ● For use in the United Kingdom and Singapore ● For use in Italy ● - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 36
Description TouchPad LED board Screw kit ● Phillips 2.5x3.0 screw ● Phillips 2.5x5 nylon screw ● Phillips 3.0x2.0 screw ● Phillips 2.5x6.5 screw ● Phillips 2.5x10.3 screw ● Phillips 4.0×2.5 screw Spare part number 647622-001 637194-001 28 Chapter 3 Illustrated parts catalog ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 37
Sequential part number listing Spare part number 490371-001 490371-021 490371-031 490371-061 490371-081 490371-111 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D61 537921-001 580101-002 593127-001 593530-001 593553-001 Description Power cord, AC, 3 wire, - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 38
10600 1333 MHz shared 4 GB memory module, 10600 1333 MHz shared Intel Core™ i3-380M processor (2.53 GHz, 3 MB L3), Dual 35 W Intel Pentium P6200 processor (2.13 1066MHz, 3.6GT/s), Quad 25W Turion II P560 (2.5GHz, 2MB) 35W processor i3-390M (2.66 GHz, 3MB) 35W processor i5-480M (2.66GHz, 3MB) 35W - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 39
Spare part number 635494-001 635495-001 635496-001 635500-001 636370-001 636371-001 636372-001 636373-001 636374-001 636375-001 636376-001 636376-031 636376-041 636376-051 636376-061 636376-071 636376-121 636376-131 636376-141 636376-171 636376-211 636376-221 636376-251 636376-281 636376-291 636376- - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 40
computer models Display bracket (with hinges) Plastics Kit (includes service access cover) RTC battery Screw Kit Top cover for use in module 640 GB, 5400 rpm 9.5 mm, 6.35 cm (2.5 in) SATA hard drive Intel Core i3 2310M processor (2.1 GHz, 3 MB L3), Dual 35 W Intel Core™ i5-2410M processor (2.3 GHz - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 41
Spare part number 639462-001 639463-001 639736-001 639511-001 639522-001 639527-001 640215-001 640926-001 641136-001 641137-001 641139-001 641140-001 641141-001 641142-001 641143-001 641144-001 641145-001 641284-001 641285-001 641286-001 641287-001 641288-001 641289-001 641290-001 641291-001 641292- - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 42
Spare part number 641299-001 641396-001 644351-001 644685-001 645086-001 645089-001 645091-001 645521-001 645522-001 645523-001 645524-001 645525-001 645526-001 645527-001 645528-001 645529-001 645893-001 645893-031 645893-041 645893-051 645893-061 645893-071 645893-121 645893-131 645893-141 645893- - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 43
for use in Intel HM65 discrete, 6470M 1G BACO, computer models Pentium B940, 2GHz processor Pentium B950, 2.1GHz processor Pentium i3-2330M 2.2GHz processor Pentium i3-2350M, 2.3GHz processor For use in Intel BGA discrete computer models For use in Intel BGA UMA computer models Weight saver optical - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 44
36 Chapter 3 Illustrated parts catalog ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 45
screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove pressure only at the points designated in the maintenance instructions. ENWW Preliminary replacement requirements 37 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 46
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 47
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 48
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 49
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 50
in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during provides important information that you may need when contacting technical support. (1) Product name (2) Serial number (3) Product number (4) - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 51
Computer feet Description Rubber Feet Kit Spare part number 639455-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures 43 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 52
Battery Description 6 cell, 2.20 Ah, 47 Wh 6 cell, 2.55 Ah, 55 Wh Spare part number 593553-001 593554-001 Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 53
computer upside down, with the front toward you. 2. Loosen the two Phillips 4.0×2.0 captive screws (1) that secure the service access cover to the computer. 3. Remove the service access cover (2). Reverse this procedure to install the service access cover. ENWW Component replacement procedures 45 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 54
hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives: components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) Remove the hard drive: 1. - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 55
2. Disconnect the hard drive adapter (1). Then remove the hard drive bumpers (2), and the Mylar cover (3). Reverse this procedure to install the hard drive. ENWW Component replacement procedures 47 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 56
access cover (see Service access cover on page 45) Remove the optical drive: 1. Remove the Phillips 3.0×2.5 screw (1) that secures the optical drive to the computer. 2. Insert a thin tool, such as a screw driver (2), into the release access slot next to the hard drive bay. 3. Grasp the bezel and - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 57
6. Remove the optical drive bracket (2). 7. To replace the optical drive bezel, disconnect it from the optical drive. Reverse this procedure to reassemble and install the optical drive. ENWW Component replacement procedures 49 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 58
Bluetooth Adapter 593127-001 Before removing the WLAN module, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) Remove the WLAN module: 1. Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 59
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 60
621565-001 621559-001 639736-001 Before removing the memory module, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 61
keyboards. Spare part number Before removing the keyboard, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) Remove the keyboard: 1. Remove the Phillips 5.0×2.5 screw that secures the keyboard to the computer - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 62
2. Open the display and stand the computer on its side. Insert a small screwdriver through the keyboard access hole in the bottom of the computer. (The keyboard access hole is the same hole from which the keyboard screw was removed.) Push firmly on the bottom of the keyboard until it is disengaged. - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 63
4. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2). Remove the keyboard (3). Reverse this procedure to install the keyboard. ENWW Component replacement procedures 55 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 64
-001 641285-001 641293-001 641295-001 Before removing the top cover, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (See Hard drive on page 46). 4. Optical drive (see Optical drive on page 48). 5. WLAN - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 65
2. Release the three zero insertion force (ZIF) connectors (1) to which the ZIF cables are attached. Then disconnect the power button cable (2), the TouchPad cable (3), the TouchPad button cable (4), and USB board cable (5) from the system board. 3. Remove the two Phillips 5.0×2.5 screws that - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 66
5. Remove the three Phillips 5.0×2.5 screws in the battery bay, the two Phillips 5.0×2.5 screws near the hard drive connector, and the nine Phillips 6.0×2.5 screws along the edges of the base enclosure. NOTE: The four screws along the front edge also serve to secure the speakers inside the base - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 67
cable) Spare part number 641144-001 Before removing the power button board, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (See Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 68
cable) Spare part number 641143-001 Before removing the TouchPad button board, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (see Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 69
-001. TouchPad LED board 647622-001 Before removing the TouchPad LED board, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (see Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 70
cable) Spare part number 641396-001 Before removing the speaker assembly, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (see Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 71
(includes cable) Spare part number 641145-001 Before removing the USB board, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (see Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 72
Spare part number 641137-001 Before removing the power connector cable, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (see Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 73
following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Optical drive (see Optical drive hinge. CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 74
6. Lift the display panel (4) straight up to remove it. NOTE: The security bracket is part of the right hinge. Reverse this procedure to install the display assembly. 66 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 75
7. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips 5.0×2.5 screws 8. Flex the inside edge of the left side (1), the top and bottom sides (2), and the right side (3) - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 76
10. To replace the webcam module, lift the webcam module as far from the display enclosure as the webcam module cable allows. 11. Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam module (2). The webcam module is available using spare part number 637197-001. - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 77
13. Remove the display hinge covers (2). The display hinge covers are available using spare part number 641142-001. Reverse this procedure to install the display hinge covers. 14. To replace the display panel, remove four Phillips 4.0×2.5 screws that secure the display panel to the display enclosure - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 78
16. Remove the display panel (4) from the display enclosure. The display panel is available using spare part number 647623-001 . Reverse this procedure to install the display panel. 17. To replace the display panel brackets, remove the two Phillips PM 3.0×2.0 screws (1) that secure each bracket to - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 79
20. Lift up to remove the transceiver cable(2). The wireless antenna transceivers and cable are available using spare part number 637185-001. Reverse this procedure to install the display wireless antenna transceivers. 21. To remove the display cable from the display enclosure, lift the adhesive - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 80
module (see WLAN module on page 50) Before removing the system board, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (see Hard drive on page 46) 4. Optical drive (see Optical drive on page 48) 5. WLAN - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 81
Remove the system board: 1. Disconnect the optical drive connector from the system board (1) . 2. Remove the Phillips 5.0×2.0 screw (2) that secures the system board to the base enclosure. 3. Lift the system board (3) from the right edge and pull it away from the base enclosure at an angle. For AMD - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 82
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Heat sink assembly (see Heat sink assembly on page 76) ● Processor (see Processor on page 80) Reverse this procedure to install the - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 83
adhesive) Spare part number 637193-001 Before removing the RTC battery, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (see Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 84
-001 637189-001 637190-001 639462-001 Before removing the heat sink assembly, remove the following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (See Hard drive on page 46) 4. Optical drive (see Optical drive on page 48 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 85
4. Remove the heat sink assembly (3) by lifting it straight up. NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors. 5. Position the system board right-side up, with the front toward you. 6. Disconnect the fan cable from the system board (1). 7. Remove the three - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 86
9. Remove the heat sink assembly (4) by lifting straight up. Each time the heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the heat sink assembly at locations (4) and (5), and from the processor (3). Thermal pads - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 87
The following illustration shows the locations for thermal material on systems with AMD processors. After applying fresh thermal paste to the components, reverse the above procedure to install the heat sink assembly. ENWW Component replacement procedures 79 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 88
processor (2.3 GHz, SC turbo up to 2.9 GHz, 3 MB L3), Dual 35 W Intel Core i3 2310M (2.1 GHz, 3 MB L3) Dual 35 W Intel Core™ i5-480M processor (2.66 GHz, following components: 1. Battery (see Battery on page 44) 2. Service access cover (see Service access cover on page 45) 3. Hard drive (See Hard - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 89
7. Keyboard (see Keyboard on page 53) 8. Top cover (see Top cover on page 56) 9. USB board (see USB board on page 63) 10. Display assembly (see Display assembly on page 65) 11. Power connector (see Power connector on page 64) 12. System board (see System board on page 72) 13. Heat sink assembly (see - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 90
82 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 91
5 Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) 24.5 cm (9.6 in) 37.4 cm (14.7 in) 3.1 to 3.6 cm (1.2 to 1.4 in) < 2.5 kg - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 92
39.6-cm (15.6-in) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 21.0 cm (8.27 in) 35.9 cm (14.1 in) 39.6 cm (15.6) Up to 16.8 million - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 93
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. ENWW Hard drive specifications 85 - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 94
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, CD - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 95
Blu-ray Disc ROM and DVD±R/RW SuperMulti DoubleLayer Drive specifications Applicable disc Read Write Random access time BD DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 96
88 Chapter 5 Specifications ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 97
6 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 98
Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 99
1. Access the page on the HP Web site that provides software for your computer: Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 100
file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 92 Chapter - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 101
your information Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever : ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 102
factory. Software not provided with this computer must be reinstalled manually. NOTE: Recovery discs have been included if your computer 1. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. 94 Chapter 7 Backup and recovery - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 103
Then, press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 104
3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. 96 Chapter 7 Backup and recovery ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 105
Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 106
Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows® includes the User Account Control feature to improve settings. Refer to Help and Support for more information. 98 Chapter 7 Backup and recovery ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 107
Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 108
100 Chapter 7 Backup and recovery ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 109
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 110
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 111
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 112
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the inside edges of the bezel on the left side (1), the top and bottom (2), and the right side (3) until the - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 113
4. Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 114
7. Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. 8. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 9. Remove the display panel frame (2) from the display - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 115
14. Remove the backlight cables (1) from the clip (2) in the display panel. 15. Turn the display panel upside down. 16. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 116
17. Remove the backlight from the backlight frame. 18. Disconnect the display cable (1) from the LCD panel. 19. Remove the screws (2) that secure the LCD panel to the display rear panel. 20. Release the LCD panel (3) from the display rear panel. 21. Release the tape (4) that secures the LCD panel to - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 117
13 lights 8 right side 12 top 7 computer feet locations 43 spare part number 43 computer specifications 83 connector, power 12 connectors, service considerations 38 D default settings, restoring 90 digital media slot, identifying MultiMedia Card (MMC) 14 Secure Digital (SD) Memory Card 14 diskette - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 118
) jack 13 heat sink assembly removal 76 spare part number 22, 76 HP Recovery Manager 95 I integrated webcam light, identifying 15 internal microphone, identifying 15 system 6 optical drives 3 pointing devices 5 ports 5 power requirements 5 processors 1 security 6 serviceability 6 110 Index ENWW - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 119
17, 42 service access cover removal 45 spare part number 45 service considerations 37 service cover, identifying 16 serviceability, product Combo Drive 86 hard drive 85 optical drive 86, 87 static-shielding materials 41 supported discs 94 system board removal 72 spare part numbers 20, 35, 72 system - HP Pavilion g6-1100 | HP Pavilion G6 Notebook PC - Maintenance and Service Guide - Page 120
112 Index ENWW
HP Pavilion G6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.