HP Pro 3500 Micro Maintenance & Service Guide Pro 3400 3405 3410 3500 3505
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- HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 1
Maintenance & Service Guide HP Pro 3400 Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC HP Pro 3500 Microtower Business PC HP Pro 3505 Microtower Business PC HP Pro 3515 Microtower Business PC - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 2
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set prior written consent of Hewlett-Packard Company. Maintenance & Service Guide Third Edition (November 2012) First Edition (September 2011) Document Part - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 4
iv About This Book - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 5
...1 Microtower Components ...2 Small Form Factor Components ...3 2 Activating and Customizing the Software ...4 Activating and customizing the software in Windows 7 4 Activating the Windows operating system 4 Downloading Windows 7 updates 5 Installing or upgrading device drivers 5 Customizing - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 6
Cleaning Safety Precautions 45 Cleaning the Computer Case 45 Cleaning the Keyboard ...46 Cleaning the Monitor ...46 Cleaning the Mouse ...47 Service Considerations ...47 Power Supply Fan ...47 Tools and Software Requirements 47 Screws ...47 Cables and Connectors ...48 Hard Drives ...48 Lithium - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 7
7 Removal and Replacement Procedures - Microtower Chassis 49 Serviceability Features ...49 Preparation for Disassembly ...49 Access Panel ...50 Front Bezel ...51 Memory ...52 DDR3-SDRAM DIMMs ...52 Populating DIMM Sockets 53 Removing Memory Modules - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 8
and Resetting the CMOS 142 Appendix D Troubleshooting Without Diagnostics 144 Safety and Comfort ...144 Before You Call for Technical Support 144 Helpful Hints ...145 Solving General Problems ...147 Solving Power Problems ...151 Solving Hard Drive Problems ...153 Solving Media Card Reader - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 9
180 Solving Internet Access Problems ...180 Solving Software Problems ...182 Contacting Customer Support ...184 Appendix E HP PC Hardware Diagnostics 185 Why run HP PC Hardware Diagnostics 185 How to access and run HP PC Hardware Diagnostics 186 Downloading HP PC Hardware Diagnostics to a USB - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 10
x - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 11
rear) ● 4 USB 3.0 ports, 10 USB 2.0 ports on HP Pro 3515 ● Video ports: DVI, VGA, HDMI (vary by model) ● HP Wireless NIC 802.11b/g/n Mini Card (1x1) (optional by model) ● 5.1 channel audio (HP Pro 3500/3400/3410); 7.1 channel audio (HP Pro 3515/3505/3405) ● Windows 8, Windows 7, FreeDOS, or RedFlag - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 12
Microtower Components 1 (1) external 5.25" drive bay for optional optical 6 drive 2 Power Supply 7 3 Rear USB 2.0 ports, dedicated 9 headphone output, microphone jack 5 (1) internal 3.5" hard drive bay 1 HP Pro 3410 has no mini PCI slot (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 13
bay for optical drive 6 Power Supply 2 Internal 3.5" hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16 8 HP USB Standard Value Keyboard slot, (1) miniPCI slot, (4) USB 2.0 ports, RJ-45 network interface, DVI and VGA video interfaces, microphone jack - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 14
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 15
Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3. Run Windows Update monthly thereafter. Installing or upgrading device drivers When installing optional hardware devices after - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 16
HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows PC Settings > Windows Update. 3. Run Windows Update monthly thereafter. Customizing the monitor display You can customize display settings for Windows - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 17
memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish an Ownership Tag, the text of which is displayed - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 18
tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Table Computer Setup-File on page 9 Computer Setup-Storage on page 10 Computer Setup-Security on page 13 Computer Setup-Power on page 17 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 19
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup-File Option System Information About Set Time and Date Flash - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 20
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer for USB diskette drives. ● Default Values (ATA disks only) See Translation Mode above for details. SATA Defaults 10 Chapter 3 Computer Setup (F10) Utility - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 21
drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and boot access to RAID volumes - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 22
Table 3-3 Computer Setup-Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 23
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password. The power-on password - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 24
. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode. NOTE: Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 25
disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off unless the TPM is reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8. ● Allow PPI policy to be changed by OS. - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 26
the DriveLock feature is attached to the system. Secure Boot Configuration This is a feature of Windows 8. ● Legacy Support-Enable/Disable. Allows you to turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 27
a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4 state, not the S5 state. ◦ S0 (On) = Solid green LED. ◦ S3 (Stand By)= 3 blinks at 1Hz - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 28
Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on screen if the Startup Menu" during POST. This text does not display on Windows 8 systems with Fast Boot support. Other text also will not display (for example, Ownership - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 29
, if you set this value to 512M on a system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other 1.5 GB for (enable/disable). The BIOS contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH space. Note that with the option - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 30
Table 3-6 Computer Setup-Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the "boot" or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 31
4 Illustrated parts catalog This chapter provides spare part information for all chassis. Microtower Chassis Spare Parts Computer Major Components Microtower Chassis Spare Parts 21 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 32
replacement thermal material) For use in 3500 models (Intel) without Windows 8 For use in 3500 models (Intel) and Windows 8 with no Digital Product Key (DPK) For use in 3500 models (Intel) and Windows 8 Standard For use in 3500 models (Intel) and Windows 8 Professional For use in 3505 models - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 33
L3 cache (use only in 3500 models) ● 3220, 3.3 GHz, 3-MB L3 cache (use only in 3500 models) ● 2130, 3.4 GHz, 3-MB L3 cache (use only in 3400/3500 models) ● 2125, 3.3 GHz, 3-MB L3 cache (use only in 3400/3500 models) ● 2120, 3.3 -001 665119-001 665117-001 665467-001 Microtower Chassis Spare Parts 23 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 34
Item Description Spare part number ● A10-5800K, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 701408-001 3515 models) ● A10-5700, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models) 701407-001 ● A8-5600K, 3.6 GHz, 1-MB L2 cache; Radeon HD7560D - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 35
use with 2x2 WLAN modules Antenna, for use with 1x1 WLAN modules Spare part number 667850-001 667854-001 657401-001 593890-001 701397-001 Microtower Chassis Spare Parts 25 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 36
Chassis fan For use in all models except for 3410 For use in 3410 models (Brazil) (4) WLAN cover Mouse (optical, USB; not illustrated) HP Business Digital Headset (not illustrated) Rubber feet (not illustrated) Spare part number 667727-001 657402-001 667853-001 667852-001 657103-001 514238-001 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 37
Misc Boards Description Spare part number Graphics adapters for use in models without Windows 8 AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use only in HP Pro 3500/3505 models 687226-001 nVidia GeForce GT630 2-GB graphics adapter, full height for use only in HP Pro 3500/3505 models - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 38
, 7200 rpm hard drive for use in all models 2 TB hard drive, 5400 rpm for use in all models without Windows 8 2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models 250 GB, 7200 rpm SATA hard drive 750 GB hard drive for use in 3400/3405/3410 models - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 39
models) Intel Core i7 2600 processor (3.4-GHz, 8-MB L3 cache; use only in 3400/3500 models) HP Business Digital Headset ATI Radeon HD 6450 512-MB graphics adapter for use only in 3400/3405/3410 models without Windows 8 1.5-TB, 5400-rpm hard drive Intel Core i5 2300 processor (2.8-GHz, 6-MB L3 cache - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 40
use only in HP Pro 3505 models 2-GB memory module, PC3-12800, 1666-MHz, for use in 3500 series models 4-GB memory module, PC3-12800, 1666-MHz, for use in 3500 series models AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card for use only in 3400/3405 models without Windows 8 Access panel AMD - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 41
nVidia GeForce GT620 1-GB graphics adapter, full height for use only in HP Pro 3500/3505 models without Windows 8 nVidia GeForce GT630 2-GB graphics adapter, full height for use only in HP Pro 3500/3505 models without Windows 8 Intel Core i5 3470 processor, 3.2 GHz, 6-MB L3 cache (use only in - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 42
only in 3515 models) System board for use in 3500 models (Intel) and Windows 8 with no Digital Product Key (DPK) System board for use in 3500 models (Intel) and Windows 8 Standard System board for use in 3500 models (Intel) and Windows 8 Professional Intel Pentium Dual-Core G645 processor, 2.9 GHz - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 43
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item (1) (2) (3) (4) Description Access panel Front bezel Power supply 220W 270W System board (includes replacement thermal material) Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 2-GB 1-GB Processors (include - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 44
Item Description 2500 (3.3 GHz, 6-MB L3 cache, 95W) 2405S (2.5-GHz, 6-MB L3 cache, 65W) 2400S (2.5-GHz, 6-MB L3 cache, 65W) 2400 (3.1 GHz, 6-MB L3 cache, 95W) 2320 (3.0 GHz, 6-MB L3 cache, 95W) 2310 (2.9 GHz, 6-MB L3 cache, 95W) 2300 (2.8 GHz, 6-MB L3 cache, 95W) Intel Core i3 processors: 2130 (3.4 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 45
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 370 mm Spare part number 656984-001 656833-001 Small Form Factor (SFF) Chassis Spare Parts 35 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 46
adapter DVI to VGA adapter, HF DVI to VGA adapter, HF, 29-pin RTC battery Mouse (optical, USB) Keyboard for use in Brazil Feet HP Business Digital Headset Webcam HD-2200 Printer port Mouse, wireless USB webcam 36 Chapter 4 Illustrated parts catalog Spare part number 656834-001 657402-001 656983 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 47
Drives Description Hard drive 2-TB, 7200-rpm 1.5-TB, 7200-rpm 1-TB, 7200-rpm 750-GB, 7200-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm Optical drive 16X SATA DVD±RW drive DVD-ROM drive Misc Boards Description nVidia GeForce GT530 2-GB graphics adapter nVidia GeForce GT520 1-GB graphics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 48
cache, 95W) Intel Core i5 2500 processor (3.3 GHz, 6-MB L3 cache, 95W) Printer port kit Intel Core i5 2400S processor (2.5-GHz, 6-MB L3 cache, 65W) HP Business Digital Headset ATI Radeon HD6450 PCIe x16 graphics card, 512 MB ATI Radeon HD6450 PCIe x16 graphics card, 1 GB Intel Core i5 2300 processor - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 49
Spare part number 656834-001 656835-001 656983-001 656984-001 657111-001 657400-001 657401-001 657402-001 657851-001 659354-001 659355-001 660261-001 665117-001 665118-001 665119-001 665120-001 665121-001 665122-001 665123-001 665223-001 665224-001 671734-001 676356-001 Description Chassis fan - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 50
5 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 51
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 52
the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source V Relative Humidity 40% 15,000 V 5,000 V 800 V 700 V 10% 35,000 V 12,000 V 6,000 V 2,000 V 42 Chapter 6 Routine Care and Disassembly Preparation - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 53
and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 54
% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 55
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 56
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 57
source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 58
by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains to HP, their authorized partners, or their agents. 48 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 59
- Microtower Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. features listed in this guide are available on all computers. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 60
: Lay the computer on its side to install internal parts. To replace the access panel, reverse the removal steps. 50 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 61
Front Bezel Description Front bezel for use in EMEA region only Front bezel with optical drive door for use in Brazil Front bezel with for use in North American and Latin American regions Spare part number 667849-001 667849-201 670692-001 1. Prepare the computer for disassembly (Preparation for - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 62
for use in 3500 series models 4-GB DIMM. To achieve the maximum memory support, you can populate the system must also: ● support CAS latency 9 DDR3 1333 MHz (9-9-9 timing information In addition, the computer supports: ● 512-Mbit, 1-Gbit, SDRAM are not supported NOTE: The system will - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 63
model shown) Description Socket Color XMM1 socket, Channel A (populate first) Blue NOTE: HP Pro 3400: Black XMM2 socket, Channel A Blue NOTE: HP Pro 3505 models label this connector as XMM3. NOTE: HP Pro 3400: Black NOTE: A memory module must occupy the XMM1/Channel A socket. Insertion - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 64
memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to the memory module from the socket (2). 54 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 65
To install a memory module, reverse the removal procedures. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the XMM1 socket. To create a dual-channel memory configuration, the memory capacity of Channel A - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 66
HP Pro 3500/3505 models 687226-001 nVidia GeForce GT630 2-GB graphics adapter, full height for use only in HP Pro 3500 /3505 models 687580-001 nVidia GeForce GT620 1-GB graphics adapter, full height for use only in HP Pro 3500 in models with 701399-001 Windows 8 The computer has the - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 67
Slot Type PCI Express x1 slots PCI Express x16 slots MiniPCI slot Number of Slots 3 1 1 Model 3410 expansion slots: Slot Type PCI 2.3 slots. Can accommodate an expansion card up to 17.46 cm (6.875 inches) in length. PCI Express x1 slots PCI Express x16 slots Number of Slots 2 1 1 All model - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 68
vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 58 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 69
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 70
, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 60 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 71
seats properly in the expansion card slot. 9. Replace the slot cover lock and secure it in place with the screw that was previously removed. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 72
- NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. 62 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 73
Speaker (HP Pro 3500/3400/3405 only) Power switch Front I/O audio HP Pro 3505: Media card reader HP Pro 3400/3410/3500/3505: Media card reader HP Pro 3405: Front I/O USB HP Pro 3400/3410/3500/3505/3515: Front I/O USB HP Pro 3405: Media card reader HP Pro 3400/3410: Front I/O USB HP Pro 3515: Media - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 74
3500/3505/3515 models 2 TB hard drive, 5400 rpm for use in all models without Windows 001 The computer supports up to three upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. 64 Chapter 7 Removal and Replacement Procedures - Microtower - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 75
on the system board labeled SATA2. ● Connect a media card reader to: ◦ HP Pro 3400/3410/3500: F_USB1 system board connector ◦ HP Pro 3405: F_USB2 system board connector ◦ HP Pro 3505: CARD_READER system board connector ◦ HP Pro 3515: F_USB3 system board connector ● The power cables for the SATA - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 76
SATA0 SATA1 SATA2 SATA3 Media Card Reader System Board Label SATA0 SATA1 SATA2 SATA3 F_USB1 (HP Pro 3400/3410/3500) Color dark blue white light blue orange white black System Board Drive Connections (HP Pro 3405 shown) 66 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 77
System Board Drive Connections - Model 3405 shown System Board Connector SATA1 SATA2 SATA3 SATA4 Media Card Reader System Board Label SATA1 SATA2 SATA3 SATA4 F_USB2 Color dark blue white light blue orange white System Board Drive Connections (HP Pro 3505) Drives 67 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 78
System Board Drive Connections - Model 3505 System Board Connector SATA1 SATA2 SATA3 SATA4 Media Card Reader System Board Label SATA1 SATA2 SATA3 SATA4 CARD_READER (3505) Color dark blue white light blue orange black 68 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 79
System Board Drive Connections - Model 3515 System Board Connector SATA0 SATA1 SATA2 SATA3 Front I/O Media Card Reader System Board Label SATA0 SATA1 SATA2 SATA3 F_USB2 F_USB30_1 Color dark blue white light blue yellow white white Drives 69 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 80
, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 1. Prepare the computer for secure the drive to the computer. 70 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 81
5. Slide the hard drive toward the bottom of the computer (3), and then remove it from the computer.. To install a hard drive, reverse the removal procedures. Drives 71 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 82
F_USB2 - white connector F_USB3 - white connector HP Pro 3405 models F_AUDIO - yellow connector F_USB1 - white connector F_USB4 - white connector HP Pro 3500 models F_AUDIO - yellow connector F_USB1 - white connector F_USB2 - white connector HP Pro 3505 models F_AUDIO - yellow connector F_USB2 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 83
6. Push in on the lever to the left of the assembly. 7. Pull the assembly outward away from the front of the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, reverse the removal procedures. When installing the assembly, note that some cables - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 84
the computer, push up on the tab on the bottom of the assembly (3) to disengage it from the computer. 74 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 85
8. Pull the power switch away from the chassis while guiding the wires through the hole in the chassis. To install the power switch/LED assembly, reverse the removal procedures. Power Switch/LED Assembly 75 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 86
you. 4. Remove the three Phillips screws that secure the fan to the chassis. NOTE: System board appearance may vary. 76 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 87
5. From the inside of the computer, disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). NOTE: On some models the connector label is SYS_FAN1. To install the fan, - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 88
to the top of the processor. New heat sinks come from the factory with fresh thermal grease already applied. 78 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 89
Processor HP Pro 3400/3410/3500 models use Intel processors. HP Pro 3405/3505/3515 models use AMD processors. Description Intel Core i7 processors 3770, 3.4 GHz, 8-MB L3 cache (use only in 3500 models) 2600S, 2.7 GHz, 8-MB L3 cache (use only in 3400/3500 models) 2600, 3.4 GHz, 8-MB L3 cache (use - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 90
only in 3400/3410/3500 models) 665117-001 G440, 1.6 GHz, 1-MB L3 cache (use only in 3400/3410 models without Windows 8) 665467-001 AMD 4-MB L2 cache, 65W; Radeon HD6530D graphics core) for use only in HP Pro 680937-001 3505 models A4-3400 (2.7 GHz, 4-MB L2 cache, 65W; Radeon Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 91
version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Processor 81 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 92
power supply to the chassis. 5. Inside of the unit, press the power supply release latch on the chassis base (1). 82 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 93
) System board for use in 3500 models (Intel) System board for use in 3500 models (Intel) and Windows 8 with no Digital Product Key (DPK) System board for use in 3500 models (Intel) and Windows 8 Standard System board for use in 3500 models (Intel) and Windows 8 Professional System board for use - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 94
board. 6. Remove the six screws that secure the system board to the chassis. NOTE: HP Pro 3405/3505 model system boards are secured with eight screws. 7. Slide the system board toward at: http:\\h18000.www1.hp.com/support/files. 84 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 95
60°C (140°F) ❑ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 96
time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 7. 86 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 97
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 98
Access Panel Description Access panel Spare part number 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the Torx screw that secures the access panel to the computer. 88 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 99
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. To install the access panel, reverse the removal procedure. Access Panel 89 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 100
Front Bezel Description Front bezel Spare part number 656835-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Lift up the three tabs on the top of the bezel. 4. Rotate the bezel off the chassis. To - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 101
board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory: For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 102
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: Channel A then Channel B Description Socket Color Channel A (populate first) Blue Channel B Blue NOTE: A DIMM must occupy the Channel A socket - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 103
is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 104
5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so that the memory capacity - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 105
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. NOTE: A memory module can be installed in only one way. Match the notch on - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 106
ATI Radeon HD6450 PCIe x16 graphics card, 512 MB Spare part number 659354-001 657400-001 656789-001 659355-001 647451-001 647450-001 The HP Pro 3410 SFF has one PCIe x16 expansion slot, one PCIe x1 expansion slots, and two PCI 2.2 slots. NOTE: Board appearance and color may vary. NOTE - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 107
Item PCI PCI Description PCI expansion slot PCI expansion slot To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Locate the correct vacant expansion socket on the - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 108
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 109
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 110
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 111
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name ATX_POWER ATX_CPU SYS_FAN CPU_FAN1 F_PANEL F_AUDIO F_USB1 F_USB2 F_USB3 SATA0 SATA1 SATA2 SATA3 Connector Color white white brown white black yellow white white white dark blue - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 112
Drives Description 16X SATA DVD±RW drive 16X SATA DVD±RW drive 2 TB, 7200 rpm SATA hard drive 1.5 TB, 7200 rpm SATA hard drive 1 TB, 7200 rpm SATA hard drive 750 GB, 7200 rpm SATA hard drive 500 GB, 7200 rpm SATA hard drive 320 GB, 7200 rpm SATA hard drive, 2.5-inch 250 GB, 7200 rpm SATA hard drive - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 113
primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION: To prevent loss of work and damage to the computer or drive: If you are - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 114
5. If removing an optical drive, disconnect the cables from the rear of the drive. 6. Remove the Torx screw from the cage. 7. Return the drive to its normal position. 104 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 115
8. Push the optical drive from behind, and then remove it from the front of the computer. Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 116
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. 6. With the release latch pulled out, lift the rear of the hard drive. 106 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 117
7. Disconnect the cables from the rear of the hard drive. 8. Remove the hard drive from the computer. Drives 107 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 118
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. To replace the hard drive, reverse the removal procedures. 108 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 119
Power Switch Description Power switch/LED assembly Spare part number 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 120
5. Disconnect the power switch cable from the front USB assembly cable. 6. From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. 7. Rotate the power switch right to left (2), and then remove it from the computer (3) while - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 121
Front USB Assembly Description Front I/O and card reader (6-in-1) Spare part number 656983-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 122
5. Remove the cables from the clip on the base pan of the computer. 6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis. 112 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 123
7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure. Front USB Assembly 113 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 124
Fan Assembly Description Fan Spare part number 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel ( - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 125
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. To install the fan, reverse the removal procedure. Fan Assembly 115 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 126
Fan Sink Description Fan sink Spare part number 657402-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 127
4. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 128
Processor Description Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache, 65W) 2500 (3.3 GHz, 6-MB L3 cache, 95W) 2405S (2.5-GHz, 6-MB L3 cache, 65W) 2400S (2.5 GHz, 6-MB L3 cache, 65W) 2400 (3.1 GHz, 6-MB L3 cache, 95W) 2320 (3.0 GHz, - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 129
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 130
version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply Description Power supply, 220W Power supply, 270W Spare part number 656722-001 665224-001 WARNING! To reduce potential safety issues, only - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 131
5. From the rear of the computer, remove the four screws that secure the power supply to the computer. 6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward, slide it back and toward the side of the computer so it can sit lower on the - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 132
System Board Description System board (includes thermal material) Spare part number 665223-001 The system board is secured to the computer with six screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 133
9. Remove the six screws that secure the system board to the chassis. NOTE: System board appearance may vary. 10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 134
60°C (140°F) ❑ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 135
5. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 136
A Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 137
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 138
-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 139
configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 140
problem persists, replace the RTC battery. See the Removal and Replacement section for instructions Run Computer Setup or Windows utilities. 2. Make sure HP-only memory. 4. Verify proper memory module type. 201-Memory Error RAM supported on this Platform Recently added memory module(s) support - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 141
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 142
-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not 141.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1152-Serial Port B Address Conflict Detected Both external and - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 143
Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Cabling and Exit. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 144
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 145
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 146
. 2240-ME image unlock failure Special system configurations with reduced 1. Reboot the computer. ME firmware image require BIOS control of ME firmware upgrading. A failure has 2. If the error persists, update to the latest occurred prior to the ME firmware update BIOS version and ME firmware - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 147
Possible Cause Recommended Action Green Power LED On. None Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None required. Press any key or move the mouse to wake the computer. Interpreting POST - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 148
sink/fan assembly. 4. Contact an authorized reseller or service provider. Red Power LED flashes three 3 times, once OR 2. Check if a device is causing the problem by The incorrect external removing ALL attached devices ( HP-supplied USDT power supply adapter. 138 Appendix B POST Error Messages - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 149
after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power Recovery Mode" section of the Desktop Management Guide for more information. 2. Replace the system - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 150
ten 10 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is stop after fifth iteration but LEDs continue until problem is solved. The current processor does not support a feature previously enabled on this system. 1. - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 151
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 152
Information guide for Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support . 5. Remove the jumper from pins 2 and 3. 6. Place the jumper on pins 1 or 2. 7. Put the jumper back on pins 2 or 3. 8. Replace the access panel. 9. Reconnect the external equipment. 10 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 153
object. See the Safety & Regulatory Information guide for more information. 3. Remove the access see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper and time. For instructions on Computer Setup, see Computer Setup (F10) - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 154
, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 155
technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 145 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 156
Solving Hardware Installation Problems on page 169 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model prevent system board or component damage. 146 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 157
RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, To access Control Panel in Windows 7, select Start, and then select Control Panel. To access Control Panel in Windows 8, from the Start screen, - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 158
malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available 148 Appendix D Troubleshooting Without Diagnostics Solution 1. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 159
General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Solving General - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 160
the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 150 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 161
are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause If equipped with a voltage selector, voltage selector switch on rear of onto the system board header. 3. If fan a plugged in and not spinning, replace it. Solving Power Problems 151 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 162
seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power supply adapter with the HP-supplied power supply adapter. 152 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 163
hard disk. Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 164
or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select Limited Warranty for terms and conditions. 154 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 165
Cause Program in use has stopped responding to commands. Solution 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 166
. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly. 156 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 167
LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the Card Reader Problems 157 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 168
and solutions listed in the following table. Table D-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 8, from the Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 169
system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every second (if applicable) or video connector and the monitor. Solving Display Problems 159 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 170
was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 171
supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported Windows 8: 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot let Windows - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 172
Manually http://www.hp.com/support Graphics Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8, on the Start screen, type ch, and then select Character Map from the list of applications. 162 Appendix D Troubleshooting - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 173
table. Table D-6 Solving Audio Problems Sound cuts in and out. and use the volume slider to adjust the volume. NOTE: In Windows 8, the taskbar is available at the bottom of the Desktop audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 174
Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. 164 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 175
to use the correct audio device. Solving Printer Problems If you encounter printer problems, see the documentation that came with the the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then click - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 176
Table D-7 Solving Printer Problems (continued) Printer prints garbled information. Cause The cables may not be connected properly. Printer memory may be overloaded. may be out of paper. Solution Check the paper tray and refill it if it is empty. 166 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 177
documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 178
D-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 179
completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the internal system components to cool before touching. Table D-10 Solving Hardware Installation Problems A new device is not recognized as part of - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 180
in the upgrade or memory are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes be installed before DIMM4 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 181
the process of debugging the network cabling. Table D-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving select Allow this device to wake the computer. To enable Wake-on-LAN in Windows 8: 1. From the Start screen, type c, and then select Control Panel - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 182
controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 183
securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 184
drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving Memory Problems If you encounter memory problems that support ECC memory, HP does not support mixing Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 185
Table D-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. . 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Memory Problems 175 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 186
second pause. Cause Solution The current processor does not support a feature previously 1. Install a TXT (Trusted Execution Technology with the optional device. Table D-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 187
, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 188
applications, and then select Device Manager. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Wrong or poor of media. Quality varies widely between manufacturers. 178 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 189
, common causes and solutions are listed in the following table. Table D-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 190
outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. Problems If you encounter Internet access problems, consult your Internet Service PC" LED light on the front of the cable/DSL modem will be on.) 180 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 191
the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Windows 8: 1. From the Start screen, type c, and then select Control Panel from the list of applications.. 2. on to your ISP and launch the desired program. Solving Internet Access Problems 181 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 192
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems Limited Warranty for terms and conditions. 182 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 193
to fix problems that might prevent Windows from starting correctly. To access Automatic Repair: 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 194
to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 184 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 195
system. This tool also works with components not diagnosed in HPSA. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 196
search for the diagnostics in the following locations: a. A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 187) b. The hard disk drive c. A core set of diagnostics in the BIOS (for memory - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 197
Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com. 2. Click the Support & Drivers link. 3. Select the Drivers HP UEFI Support Environment link. This link provides additional information. - or Click the Download button and select Run. The download includes instructions - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 198
your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 199
have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed To create this media, follow the instructions in Creating recovery media on page 191. If the computer is working and Windows 7 is responding, use these steps - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 200
keyboard, and mouse. 3. Press the power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. Under I need help immediately, click System Recovery. 6. If you are - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 201
and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. 3. Click Create recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each not be able to run system recovery. Restoring and recovering in Windows 7 191 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 202
insert the next recovery disc, do so. 9. When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the system. 10. Click Finish to restart the computer. 192 Appendix F Backup and Recovery - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 203
instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 204
by default. 4. Select Troubleshoot, select Advanced Options, and then select Automatic Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 205
The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed screen instructions. Using Windows 8 operating system media (purchased separately) To order Windows 8 operating system media, go to http://www.hp.com/support, - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 206
) Off Model 230 VAC 55.6 W 1.45 W 0.90 W 300W Rated Voltage Range 100-240 VAC 1 *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. 196 Appendix G Specifications - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 207
104°F -22° to 149°F 15-95% 15-95% 7,500 ft 15,000 ft 142.7 KWh 39.61 W 1.55 W 0.67 W 220W 100-240 VAC 32.5 cm 10.4 cm 39.7 cm 6.3 kg 0° to 40°C -30° to 65°C 15-95% 15-95% 2286 m 4572 m SFF Specifications 197 - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 208
locked 148 access panel, SFF spare part number 33, 38 audible codes 137 audio problems 163 B Backup and Restore 193 battery disposal 48 removal and replacement 85, 124 board 63, 101 country power cord set requirements 127 Customer Support 144, 184 D disassembly preparation 49 SFF 87 drive connectors - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 209
52, 91 memory modules spare part number 22, 28, 33, 37, 38 memory problems 174 microtower components 2 monitor problems 158 mouse cleaning 47 spare part number 26, 36 mouse problems 167 N network problems 171 numeric error codes 129 O operating guidelines 45 optical drive removing 70 SFF removal - HP Pro 3500 Micro | Maintenance & Service Guide Pro 3400 3405 3410 3500 3505 - Page 210
part number 33 small form factor components 3 software problems 182 servicing computer 47 spare part number tamper-resistent wrench 47 Torx temperature control 45 tools, servicing 47 Torx T15 screwdriver 47 V ventilation, proper 45 W Wake-on-LAN feature 171 Windows 8 operating system DVD 195 200
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