HP ProBook 4525s Worldwide Limited Warranty and Technical Support - (3 Year) - Page 15

„ Isolating system problems to software usage problems. „ Obtaining HP Care Pack information or updates for software supplied or purchased with HP Hardware Products. Support does NOT include assistance with: „ Generating or diagnosing user generated programs or source codes „ Installation of non-HP products. „ System optimization, customization, and network configuration. Freeware and Open Source Operating Systems and Applications HP does not provide technical support for software provided under public license by third parties ("Freeware" and "Open Source" software), including operating systems or applications. Technical support for Freeware and Open Source software provided with HP Hardware Products is provided by the Freeware or Open Source software vendor. For support contact information, please refer to the Freeware or Open Source operating system or application help, documentation, or other application support statement included with your HP Hardware Product. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing one of the following: „ Locate and contact your nearest HP Support location via the World Wide Web at: http://welcome.hp.com/country/us/en/wwcontact.html „ Contact your HP authorized service provider Before calling HP or an HP authorized service provider please have the following information available: „ Product serial number, model name, and product model number „ Applicable error messages „ Add-on options English 13