HP ProBook 6550b Worldwide Limited Warranty and Technical Support - (3 Year) - Page 13

Mail-in Warranty Service Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in service, you will be required to ship your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to the repair location. In addition, you are responsible for insuring any product you ship, and you assume risk of loss during shipping. HP will return the repaired product to you and incur all logistics and insurance costs to return the product to you. On-Site Warranty Service Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP may, at its sole discretion, determine if a defect can be repaired: „ Remotely „ By the use of a CSR part „ By a service call at the location of the defective unit If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 8:00 AM to 5:00 PM (08:00 to 17:00), Monday through Friday, but may vary with local business practices. The response time may vary, and additional charges may be incurred, depending on travel constraints and distance from the nearest HP Support location or HP authorized service provider. To find the phone numbers, and in some cases maps, of the nearest HP Support location or HP authorized service provider, refer to the HP Web site at http://welcome.hp.com/country/us/en/wwcontact.html. In order to receive on-site support, you must: „ Have a representative present when HP provides warranty services at your site „ Notify HP if products are being used in an environment that poses a potential health or safety hazard to HP employees or subcontractors English 11