HP ProLiant xw2x220c Administrator's Guide HP Session Allocation Manager (HP S - Page 92
Appendix B, Frequently Asked Questions, Application, Ports and, Protocol, IEXPLORE
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Question Answer How do I enable HP Sygate Security Agent on the Windows XP Embedded-based thin client for the HP SAM client(s)? Go to HP Sygate Security Agent advance rules and create a new rule for HP SAM. Add IEXPLORE.EXE and/or hprdcw32.exe to the Application tab. On the Ports and Protocol tab, set protocol to TCP and type 80,443,3389,42966 on the remote port line if you want both clients to work. Otherwise, make sure port 3389 is set for IEXPLORE. You can set port 80, 443, 3389, or 42966 for the Windows XPe-based client or leave it alone (all). For advanced methods such as an Altiris script, you can create the script similarly here or use the HP Sygate Security Agent Policy Editor tool (download as a SoftPaq from the HP Web site). I am unable to view the Japanese characters on the Web client. Check to make sure the Japanese fonts are installed on the access device. Can I administer the HP SAM server using another browser No, these browsers are not supported. such as Opera and Firefox? I restored my HP SAM database from tape backup after the HP SAM SQL server was recovered from an unexpected failure. Is a synchronize operation enough to get all the latest status for all computing resources? It depends on when the database backup was performed. New computing resources may be registered after the last backup was performed. If so, those computing resources do not exist in the backup data. The synchronize operation works only on computing resources the system is aware of. If the status of those computing resources was off-line, disconnected, or online when the SQL server went down, then you must find those computing resources and add them back to the HP SAM system. To do that, stop and restart the registration service on those units. When in doubt, stop and restart the registration service on all of the computing resources. This action has no impact on current users active on the computing resources. 84 Appendix B Frequently Asked Questions ENWW