HP Surestore E Disk Array XP256 Familiarization Guide - Page 38

Error Conditions, Recommended Action

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Error Conditions Error Condition Error message displayed on the control panel by the amber Message LED. General power outage. Fence message is displayed on the remote control PC. READY LED does not go on, or there is no power supplied. Recommended Action Determine the type of error (see the SIM codes in this chapter). If possible, remove the cause of the error. For errors that cannot be resolved, contact your HP service representative. After power has been restored to the disk array, verify that AC power is stable, and all phases have been restored. Use the process outlined in "Recovering from a Power Outage to the Disk Array" (page 33) to recover from the power outage. Determine if there is a failed storage path. If not, call the HP support center to report the erroneous fence message. If there is a failed storage path, toggle the RESTART switch and retry the operation. If the fence message is displayed again, call the support center for assistance. If the operation completes successfully (no failed path), the error has been fixed. Call the HP support center for assistance. WARNING: Do not open the disk array control cabinet or touch any controls inside the control cabinet. 38

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38
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Error Conditions
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Error Condition
Recommended Action
Error message displayed on the control
panel by the amber Message LED.
Determine the type of error (see the SIM codes in this
chapter). If possible, remove the cause of the error. For
errors that cannot be resolved, contact your HP service
representative.
General power outage.
After power has been restored to the disk array, verify
that AC power is stable, and all phases have been
restored. Use
the process outlined in “Recovering from
a Power Outage to the Disk Array” (page 33) to recover
from the power outage.
Fence message is displayed on the
remote control PC.
Determine if there is a failed storage path. If not, call
the HP support center to report the erroneous fence
message.
If there is a failed storage path, toggle the RESTART
switch and retry the operation. If the fence message is
displayed again, call the support center for assistance.
If the operation completes successfully (no failed path),
the error has been fixed.
READY LED does not go on, or there is
no power supplied.
Call the HP support center for assistance. WARNING:
Do not open the disk array control cabinet or touch any
controls inside the control cabinet.
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