HP Vectra XA 5/xxx HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID
HP Vectra XA 5/xxx Manual
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- HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 1
User's Guide HP Vectra VL 5/xxx - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 2
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 3
User's Guide - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 4
Manual is For This manual is for anyone who wants to: • Set up the PC for the first time • Configure the PC • Add accessories to the PC • Troubleshoot problems on the PC • Find out where to get more information and support power supply. This HP PC is a class 1 laser product. Do not attempt to - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 5
topic "Working in Comfort". For Windows for Workgroups (Windows 3.11) users, open the Program Manager, open the program group "HPUtils", and double-click on the "HP User Tools" icon. Then click on "Working in Comfort" in the page tagged "Information". English v - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 6
vi English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 7
Contents 1 Setting Up and Using Your PC Unpacking Your PC 2 Connecting the Mouse, Keyboard, Display and Printer 3 Connections for Models with Integrated Video Display 3 Connections for Models with MGA Millennium Video Board 4 Connecting to a Network 5 Connecting Audio Accessories 6 Connecting - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 8
and Play ISA Accessory Boards 35 Installing the Board 36 Installing a BNC Coax Adapter 38 Installing an OverDrive Processor 40 Installing the Security Bracket 42 3 Troubleshooting Your PC viii English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 9
Solving Problems 44 HP Summary Screen 44 If Your PC Does Not Start Properly 45 Display is Blank and There Are No Error Messages 45 If You Cannot Start - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 10
Your HP Authorized Reseller 69 HP SupportPack 69 HP Support Assistant CD-ROM 70 Hewlett-Packard Information Services 71 HP Forum on CompuServe 71 HP Forum on America Online 72 HP BBS Library 73 HP World Wide Web Site 73 HP FAXback on Demand-HP FIRST 74 HP Audio Tips (USA only) HP Automated - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 11
HP Network Phone-in Support Service (NPS 79 Summary 80 Hewlett-Packard Marketing Headquarters 81 Glossary 83 Index 87 English xi - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 12
xii English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 13
1 Setting Up and Using Your PC - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 14
space for the keyboard, mouse, and any other accessories. 3 Position the PC so that its rear connectors are easily accessible. 4 Refer to the display's manual for information about the display. Your PC's operating system is preloaded on your PC's hard disk drive. No tools are required to set up your - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 15
can be used for USB accessories. Most USB accessories are automatically configured as soon as they are physically attached to the PC. USB is not supported by all operating systems. If the USB drivers are not available on your PC, they can be obtained from - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 16
can be used for USB accessories. Most USB accessories are automatically configured as soon as they are physically attached to the PC. USB is not supported by all operating systems. If the USB drivers are not available on your PC, they can be obtained from - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 17
your network connection, refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program. (You can find additional information in the online Network Administrator's Guide.) NOTE If you need a BNC Coax connector to connect to the network, you can install an - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 18
1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories If your PC has multimedia capabilities, it will have a Headphones jack and a Microphone jack on the rear panel. An audio Line In jack, an audio Line Out jack, and a MIDI interface connector ("SPK OUT") are also - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 19
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 20
hard disk drive is being accessed. The hard disk activity light only works if you have an IDE hard disk drive, which comes with your Vectra PC. If you replace this drive with a SCSI hard disk drive, this light will not work. NOTE If your PC comes with an audio board - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 21
you switch on the computer, the computer carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error in the POST, the error will automatically be displayed. For details - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 22
first, and then the PC. When the PC is switched on, the Vectra Logo is displayed. The PC performs a Power-On-Self-Test (POST). Press if you want to view the POST details in the HP Summary Screen (refer to the "HP Setup Program", on page 66. If an error is detected during the - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 23
company name. (If necessary, the name of the user can be modified later.) • The current date and time. • The type of printer (for example, HP LaserJet Warranty Registration card that you will find inside the back of this manual. When the initialization routine has finished, click on OK and the PC - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 24
very important that you create master diskettes for your preloaded software as soon as possible. HP recommends that you use new diskettes. If you need to restore the preloaded software on your panel. Refer to the operating system manual for details of how to exit the operating system. 12 English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 25
to unlock the keyboard (refer to "Power-On Password", in the HP Setup program-refer to "HP Setup Program", on page 66). If you have set both an Administrator set an Administrator Password: 1 Start the Setup Program. Refer to "HP Setup Program", on page 66. 2 Select the Security menu group. - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 26
to unlock the keyboard (refer to "Power-On Password", in the HP Setup program-refer to "HP Setup Program", on page 66). If you have set both an restrictions. To set a User Password: 1 Start the Setup Program. Refer to "HP Setup Program", on page 66. 2 Select the Security menu group. 3 Select - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 27
To configure power management, refer to "Power Menu Items" in the HP Setup program (refer to "HP Setup Program", on page 66). Refer to your operating system documentation for how to upgrade, and how to optimize performance • HP support-similar to chapter 4 in this User's Guide • Glossary. English 15 - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 28
1 Setting Up and Using Your PC Additional Information and Help 16 English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 29
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 30
2 How to Install Accessories In Your PC Accessories You Can Install Video Memory Accessories You Can Install Processor Cache Memory Up to Four Accessory Boards (Some slots may come with pre-installed boards.) Front-Access Device Shelf 5.25-inch 1.2-MB flexible disk drive Tape Drive Main Memory - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 31
WARNING 2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover For your safety, never remove the PC's cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 32
2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory, video memory, processor, battery, or accessory board slots. 1 Disconnect the computer's power supply cord and - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 33
and B2 Any pair of identical modules. C1 and C2 Any pair of identical modules. 1. The letters "A", "B", and "C" are used for reference only in this manual. These letters do not appear on the system board. The bank identified here as "C" is the one closest to the processor. Best performance is - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 34
pull the module forward and out of the socket. 5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to page 66. 22 English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 35
memory module completely into the connector. 5 Install any other accessories before replacing the cover and power supply. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to page 66. English 23 - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 36
CAUTION 2 How to Install Accessories In Your PC Installing Memory Installing a Video Memory Upgrade (Integrated Video Models) If you have an integrated video display, your PC is supplied with 1 MB of video memory on the system board. You can install a pair of video memory modules to increase your - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 37
all cables and power cords. After Installing a Video Memory Upgrade 1 Switch on the PC. 2 Follow the instructions that come with your video memory upgrade or that are in your operating system manual to configure the new video memory upgrade. 3 You may be asked to insert a diskette containing an - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 38
2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory If your PC has the MGA Millennium video board instead of integrated video memory, you can increase its memory from 2 MB to 4 MB to get more colors and better video resolution. 1 Switch off the display - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 39
or dual-screen operation (with a second VGA controller): • OFF for single-screen operation - DEFAULT • ON for dual-screen operation (with a second VGA controller). Contact your HP representative for further information about upgrading the VGA BIOS. VESA Connector ON 12 English 27 - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 40
NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. You can install a non-IDE hard disk drive or CD-ROM device, but it will - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 41
to the system board using these data cables.(Refer to the storage device's manual to check whether you need to set jumpers, or if there are any is not correct, run the Setup program to configure the device. Refer to "HP Setup Program" on page 66. IDE drives are automatically detected by the Setup - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 42
Devices Installing an IDE Hard Disk Drive in the Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 43
all cables and power cords. 7 Verify the new configuration by checking the HP Summary Screen. Refer to the page 66. Installing an IDE Hard Disk PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manual to see if you must set jumpers or - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 44
Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. 6 Slide the hard disk into the - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 45
Accessories In Your PC Installing Mass Storage Devices 8 Support the power supply with your hand and very carefully bezel. Reconnect all cables and power cords. 12 Verify the new configuration by checking the HP Summary Screen. Refer to page 66. Installing a Tape Drive in the Bottom Shelf A tape - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 46
. Replace the side bezel. 6 Connect the data and power cables to the rear of the drive and to the PC (refer to the cables and instructions that come with the tape drive). 7 Replace the CD-ROM in the middle shelf. 8 Install any other accessories before replacing the power supply and the - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 47
standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 48
preferred locations and special installation instructions detailed in their manuals. Your PC may have a by its "top" edge. Slide it into the board guide of the chosen slot. Do not bend the board. ( update the Video Submenu (Configuration group) of the HP Setup program (refer to page 66). 9 Install - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 49
2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to facing page) Step 4: Unscrew and remove the slot cover. Step 5: Slide board into the slot. Step 7: Secure the board. Step 8: Installing a VESA-standard video adapter board. English 37 - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 50
an pre-installed network board with a UTP (Unshielded Twisted Pair) connector, you can install a BNC Coax connector onto this board. Order HP part number D3979A. Network Board BNC Coax Connector Installed Here Follow this procedure to install a coax adapter connector: 1 Disconnect the PC's power - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 51
2 How to Install Accessories In Your PC Installing a BNC Coax Adapter To Install a BNC Coax Adapter Step 3: Remove the metal plug. Step 4: Remove the nut. Step 5: Attach the coax adapter board to the network board. Step 6: Screw the nut back onto the coax connector. English 39 - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 52
2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDriveTM processor in your PC. Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. 1 Disconnect - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 53
CAUTION 2 How to Install Accessories In Your PC Installing an OverDrive Processor 5 To install the new processor: a Locate the corner markers: • on the processor-a dot or notch ("broken" corner) • on the processor socket-a dot. b Position the processor over the socket, with it's corner marker - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 54
2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk. 1 Remove the computer's cover (refer to page 19). 2 Remove the security bracket from the storage - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 55
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 56
3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 67. HP - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 57
3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 58
3 Troubleshooting Your PC If Your PC to "Installing Memory" on page 21. Refer to "Installing Accessory Boards" on page 35. Refer to the manuals that came with each board. Refer to "System Board Switches" on page 63. 5 Replace the cover. 6 to determine which one is causing the problem. 46 English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 59
3 Troubleshooting Your PC If Your PC Does Not Start Properly If You Cannot and the "Start-up Center" submenu. Change the IRQ setting for the setup item "Start from Modem". (Refer to "HP Setup Program", on page 66.) If a POST Error Message is Displayed The Power-On-System-Test (POST) can detect - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 60
3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC's Configuration Memory If the PC then starts, but POST still persists in reporting - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 61
3 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot refer to "Power Menu Items", in the HP Setup program -refer to "HP Setup Program", on page 66). If Your PC Has a Hardware Problem This section describes what to do if you have problems with your display, disk drives, printer, - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 62
Troubleshooting Your PC If Your PC Has a Hardware Problem Refer to "Security Menu Items" (refer to "HP Setup Program", on page 66). • Check that Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 63
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work • Ensure that the ). You can change this setting in the Setup program. Refer to "Security Menu Items" (refer to "HP Setup Program", on page 66). If Your Mouse Does Not Work • Ensure that the mouse is correctly - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 64
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work • Make sure the Ensure the application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working properly by running - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 65
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • Setup. • Flexible disk drive (refer to "Hardware Protection Submenu (Security group)" in the HP Setup program-see "HP Setup Program", on page 66) • Boot on flexible disk drive (refer to "Start- - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 66
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work • Check that boot on hard disk drive (refer to "Start-up Center Submenu (Security group)" in the HP Setup program-see "HP Setup Program", on page 66). • Check that the hard disk drive has been detected (refer - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 67
Troubleshooting Your PC If Your PC Has a Hardware Problem If the CD-ROM Drive Has a Problem enclosure. The CD-ROM drive should be serviced by service personnel only. Refer to the label on "IDE Devices Submenu (Configuration group)" in the HP Setup program-see "HP Setup Program", on page 66). • Verify - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 68
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If an Accessory Board Does Not Work Carry out the following checks: • and I/O Addresses Used by Your PC", on page 65. Refer to the board's manual for further details. • Check that the PC has been configured correctly in Setup. 56 English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 69
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 70
3 Troubleshooting Your PC If You Have a Network Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won't run: • Refer to the operating system and application software manuals. • If - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 71
3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any and 16-bit digitized sounds, this might be due to an interrupt conflict. Use the HP Setup program or your operating system's audio control software to change the audio interface's DMA - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 72
3 Troubleshooting Your PC If Your PC Has an Audio Problem Humming Noise If the power grounding of your audio Stay Resident) programs are installed. You may solve this problem by loading device drivers and TSRs into high memory. Refer to your MS-DOS manual for details of how to do this. 60 English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 73
WARNING 3 Troubleshooting Your PC Changing the Battery Changing the Battery There is a Returned used batteries will be accepted free of charge. You should order replacement battery HP 1420-0314 from your local Sales and Service office, or a "2325 type" battery, which is available from most local - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 74
External Battery 3 Troubleshooting Your PC Changing the Battery You can also install an external battery in the PC (HP part number 14200513), which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer's cover, connect the external - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 75
Technical Information System Board Switches System Board Switches 3 Troubleshooting Your PC Technical Information Switch 1 - 4, 7 5 6 9 8, 10 Open = disabled Closed = enabled (default) Not used Processor Frequency 133 150 166 180 200 Bus Frequency 66 MHz 60 MHz 66 MHz 60 MHz 66 MHz Switch1 Open - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 76
NOTE 3 Troubleshooting Your PC Technical Information Power Consumption All measurements are in watts (rms). Consumption by Model Number Off Windows 95 (without disk transfer) Windows 95 (with - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 77
3 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your serial port 3F0h - 3F5h, 3F7h integrated flexible disk controller 3F8h - 3FFh serial port 496h - 497h HP reserved 678h - 67Bh parallel port if ECP mode is selected 778h - 77Bh parallel port if ECP mode is - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 78
HP Setup Program Check your PC's configuration when you first use the PC and each time after you install, remove, or upgrade accessories. Follow these instructions To Go to the HP Summary Screen While the Vectra logo appears on your display, press . This will take you to the HP Summary Screen. The - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 79
4 Hewlett Packard Support and Information Services - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 80
you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 81
used with the HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP's three-year - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 82
. The documentation CD-ROM is also updated monthly and contains: • Product manuals and service manuals • Installation and configuration information • Troubleshooting information • Technical reference manuals. Subscriptions to HP Support Assistant can be obtained with an order form which is available - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 83
. This service provides information about your HP PC, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Vectra PC, and HP products. You - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 84
Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 85
access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 86
or fax Phone or fax Phone or fax Phone or fax Fax A complete description of Hewlett-Packard electronic services is provided in document #9020. HP Audio Tips (USA only) HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 87
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 88
the second and third years of hardware warranty, via the Lifeline program, which is a feebased service. HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements. Reloading the software bundled or pre-loaded on your PC - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 89
4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 90
Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • your HP Vectra in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 91
Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 92
. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site years. service HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly. Technical Information and Product features. Annual Anytime - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 93
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 94
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 82 English - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 95
System. Software that provides an interface between the computer hardware and the operating system. used for the temporary storage of data and processor instructions. CD-ROM Compact Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 96
Glossary Double buffering The process of using two frame buffers for smooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer. When the updates are complete, the buffers are switched. Only complete images are displayed, and the process of - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 97
Glossary 3-D viewing pipeline, for instance, an object is defined by the application developer in model coordinates; these are mapped to world coordinates, the world coordinates are mapped to normalized device coordinates (NDCs); the NDCs are mapped to device coordinates; and the final picture is - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 98
to store parts of the computer's operating system permanently. ROM chips can contain instructions and data. SCAM SCSI Configured Automatically. A protocol which automatically assigns device IDs to SCSI devices which support SCAM. SCSI Small Computer System Interface. A high-speed data bus used for - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 99
, 83 graphical user interface, 84 H hard disk problems, 54 headphones jack location of connector, 6 Hewlett-Packard BBS library, 73 information services, 71 marketing headquarters, 81 support and information services, 67 World Wide Web access, 73 HP Forum on America Online, 72 on CompuServe, 71 - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 100
, 63 System board, switches, 63 T tape drive, installing, 33 telephone support for networks, 79 out of warranty, 78 under warranty, 77 tools required for installation, 2 troubleshooting, 43 true color, 86 U unpacking the PC, 2 URL for HP World Wide Web site, 73 V VESA connector, 36 video board flash - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 101
Regulatory Information and Warranty - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 102
OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: HEWLETT-PACKARD Manufacturer's Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VL 5/xxx, Series 5 Models DT and MT Conforms - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 103
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is Hewlett-Packard's FCC Compliance Tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 104
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 105
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center. The customer - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 106
time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 107
Limited Warranty Your HP Vectra PC contains preinstalled been developed by a third party software supplier named in the copyright notices included with the software recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 108
that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the software will be Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 109
Your HP Vectra PC Physical Characteristics Characteristic Weight (excluding display and keyboard) Dimensions Footprint Storage 80% (relative) 5 ºC to 40ºC (40 ºF to 104 ºF) 15% to 80% (relative) LW < 40 dBA Input voltage: 100 - 127 & 200 - 240 V ac Input frequency: 50/60 Hz 160 W continous - HP Vectra XA 5/xxx | HP Vectra VL 5/XXX sERIES 5 Pc DESKTOP USER’S GUID - Page 110
50% Paper not bleached with chlorine Part Number D4550-90001 Printed in USA 12/96
HP Vectra VL
5/xxx
User’s Guide