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HP Workstation x4000 Manual
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- HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 1
Technical Reference Manual HP x4000 Workstation E0601 Manufacturing Part Number: A6068-IE001 © Copyright 2001 Hewlett-Packard Company - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 2
for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with Electronic Systems Ltd. Microsoft®, Windows® and MS-DOS® are registered trademarks of the Microsoft Corporation. Windows NT® is a registered - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 3
Workstation Feature Set 13 Internal and External Components 18 HP x4000 Control Panel 21 Internal Features 23 Documentation 24 HP Web Site Contents 24 2. System Board Overview 26 System Board Component Layout 27 System Board Switches 28 Architectural Diagram 28 System Chipset 30 Memory - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 4
38 System Memory 39 Rambus 39 Eight-RIMM MEC 39 Processor 41 4. System BIOS and Resources Overview 44 System BIOS 45 BIOS Identification 45 Updating the System BIOS and Firmware 46 Restoring BIOS Default Settings 46 Clearing the CMOS 46 Recovering the BIOS from the Boot Block 47 HP Setup - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 5
Scan 72 Fan Control 75 Sense Power State 75 Chassis Intrusion 76 Pre-boot Device Test 76 PCI/AGP Power 76 Reporting 77 Event Logging 77 Sensor Report Using IPMI 77 System Event Log (SEL 77 Power Status LED 77 Diag LEDs 78 Firmware Failure Handling 78 BIOS is Running OK 78 IPMI Platform - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 6
Board Connectors 105 Floppy Disk Drive Connector 106 IDE/ATA 100 Connectors 107 SCSI Connectors 109 Parallel Port Connector 111 Serial Port Connectors 112 Keyboard and Mouse Connector 113 Universal Serial Bus Connectors 113 Front Panel Connector 114 ATX Power Connector 115 LAN Connector - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 7
127 nVIDIA Quadro2 MXR 131 nVIDIA Quadro2 Pro 132 Fire GL2 and Fire GL4 133 Mass Storage Devices 136 Flexible Disk Drives 136 Hard Disk Drives 136 Optical Drives 140 Rear Panel Connectors 144 10. Installing or Replacing Parts and Accessories Overview 146 Cover and Front Bezel 147 Removing - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 8
Memory 159 Upgrading Memory on the 8-RIMM MEC 159 Installing Memory 161 Graphics Card 164 Removing a Graphics Card 164 Installing a Graphics Card 165 SCSI Hard Drive 169 Removing a SCSI Hard Disk Drive 170 Setting SCSI IDs for a New Hard Disk Drive 171 Installing a SCSI Hard Disk Drive - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 9
Speaker Assembly 195 Hard Disk Drive Fan 197 Removing the Hard Disk Drive Fan 197 Installing the Hard Disk Drive Fan 198 Battery 199 Replacing the System Battery 199 System Board Diagram 201 11. Troubleshooting Overview 204 Solving Hardware Problems 205 Workstation Does Not Start Properly - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 10
the Diag LEDs 212 Setting and Removing System Passwords 224 Setting Passwords 224 Removing Passwords 224 Using e-Diag Tools for Hardware Problems 225 Starting e-Diag Tools from the Hard Drive's Utility Partition (Recommended Method)225 Starting e-Diag Tools from the HP Workstation Recovery CD - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 11
1 System Overview Chapter 1 11 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 12
System Overview Overview Overview This manual provides detailed system specifications for the HP x4000 Workstation. This chapter: • Introduces the system's internal and external features • Lists the system's specifications and characteristic data • Provides a summary of the available documentation 12 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 13
HP x4000 Workstation Feature Set HP x4000 Workstation Feature Set The following table provides an overview of the x4000 Workstation feature set. Feature System Board Processor(s) Chipset Memory Controller Hub (MCH) Description • Eight-layer extended ATX form-factor • Single-sided • Four power - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 14
System Overview HP x4000 Workstation Feature Set Feature Rambus Memory on Memory Expander Card (MEC) P64H Hub to 64-bit PCI module Interface Controller Hub BIOS Accessory Card Slots LAN Port On-board SCSI Controller Chip Description Plugs into the system board and supports: • 400 MHz operation - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 15
errors to the Diag LED lights on the control panel. Operating System All models come preloaded with Windows 2000 Professional, and include Windows 2000 and NT 4.0 recovery and installation CD-ROMs. Mass Storage Seven bays, supporting: • Two front-access, 3 .5inch, 1 inch floppy drive bays - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 16
HP x4000 Workstation Feature Set Feature Description Audio System Board Connectors (Internal) On-board audio is provided by an Analog Devices AD1885 CODEC (AC97) and supports secondary) • 2 ATX Power • AGP Pro 110 4X (graphics) • 3 PCI 32-bit • 2 PCI 64-bit • 2 SCSI (both are internal wide - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 17
Feature Rear Panel Connectors (External) System Overview HP x4000 Workstation Feature Set Description • SCSI Ultra Wide • PS2 Mouse • PS2 Keyboard • 25-pin parallel • 9-pin serial (two, buffered) • Dual USB connectors • LAN • Audio: - Input Line jack (3.5 mm) - Output Line jack (3.5 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 18
Figure 1-1 Internal and External Components Figure 1-1, Figure 1-2, and Figure 1-3 and show the front, side, and rear views of the HP x4000 Workstation. Front View Front access bays: - three 5 1/4-inch drive bays (used for optical drives) - two 3 1/2-inch bays, including a 1.44MB floppy disk - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 19
Figure 1-2 System Overview Internal and External Components Side View with Cover Removed Power Supply Rear Chassis Fan Spare mounting rails: - Narrow green rails for 5.25-inch - Wide black rails for 3.5-inch Chassis Beam Assembly Hard Disk Drive Cage (holds two hard disk drives) Chapter 1 19 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 20
Figure 1-3 System Overview Internal and External Components Rear View Power SCSI Mouse Keyboard Dual USB Serial port A Parallel port Serial port B LAN Line Out(headphone) Line In Microphone Monitor HP Master Key Lock 20 Chapter 1 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 21
- Solid green indicates system on. - Solid yellow indicates the Workstation is in Stand By or Hibernate mode. See "Power Saving and Ergonometry" on page 89. - Flashing yellow, flashing red, or solid red indicates a system error. See "Understanding the Diag LEDs" on page 212. • Reset button: Press to - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 22
1-4 Hard Disk Activity LED Reset Button System Overview HP x4000 Control Panel • Diag LEDs: These four LEDs can be off, green, yellow, or red. The color pattern lets you diagnose problems with your Workstation. For more information, see "Understanding the Diag LEDs" on page 212. Control Panel Power - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 23
9 Power supply and power requirements Chapter 6 Mass storage devices Chapter 9 System HP BIOS Chapter 4 Tests and error messages Chapter 11 Connector pin-outs and sockets Chapter 7 Installing or replacing parts and accessories Chapter 10 Troubleshooting Chapter 11 Contacting support - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 24
Manual HP x4000 Workstation Service Handbook Printed? Yes and web Yes and web No Part Numbers A6068-90001 A6068-90000 web accessible only No web accessible only HP Web Site Contents You can obtain additional online support documentation, BIOS upgrades, and drivers from www.hp.com/workstations - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 25
2 System Board Chapter 2 25 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 26
2-1 x4000 Workstation System Board CPU 0 Socket Internal SCSI External SCSI MEC Connector CPU 1 Socket Up to six accessory cards can be installed: Two 64-bit PCI slots Three 32-bit PCI slots One AGP Pro 110 4X slot (graphics) Primary IDE Controller Secondary IDE Controller Floppy Disk Drive - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 27
System Board System Board Component Layout Figure 2-2 System Board Component Layout Figure 2-2 shows where the chips and connectors reside on the system board. System Board Diagram Chapter 2 27 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 28
in "Clearing the CMOS" on page 46. Force processors to run at 800 MHz. This can be used as a troubleshooting tool or to correct a problem after adding a second processor. Before using this, flash the BIOS as described at www.hp.com/workstations/support. Use this switch as a last resort. If it - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 29
port -PS2 mouse -PS2 keyboard 10. Analog Devices AD1885 Codec (AC97) audio 11. Intel 82550 10/100 LAN port 12. LSI SYM53C1010R two Ultra160 SCSI controller 13. Zircon Lite hardware management controller 14. Winbond W83782D hardware monitoring ASIC System Board Architectural Diagram Chapter 2 29 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 30
Memory Controller Hub (Intel 860) The MCH supports: • The 400 MHz (quad-pumped 100MHz) front side bus for up to two Intel dp Xeon processors • Two ATA100 IDE Controllers, which support DMA transfers rates for up to four devices The IDE/ATA interface on the x4000 is provided primarily for use with - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 31
NOTE System Board System Chipset The x4000 Workstation is optimized for use with SCSI hard disk drives. IDE hard disk drives are not tested or recommended in the x4000. • Two external USB ports which are USB 1.1 compliant ports with over-current protection and support for wake up from S1 (sleep) - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 32
160 MB/s on each channel, for a total of 320 MB/s • Cyclic Redundancy Check (CRC). CRC improves the integrity of the SCSI data transmission through enhanced detection of communication errors. This is augmented with Asynchronous Information Protection to provide complete end-to-end protection of the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 33
amplifier to provide the power level needed by the speaker. A voltage regulator is used to provide a clean +5 volt supply for the CODEC's analog x4000 Workstation is monitored and managed by two chips on the SMBUS; • The Qlogic Zircon Lite micro-controller drives the Diag LEDs and the Power Button LED - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 34
x4000 Workstation. Table 2-1 Clocks Name Description System A CK00-compliant clock synthesizer in a single CKx_SKS clock chip creates the main system clocks using a 14.318 MHz parallel mode crystal reference. Memory oscillator. SCSI A 40 MHz oscillator provides the SCSI controller SCLK - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 35
AGP) Slot" on page 36 • "System Memory and Processors" on page 37 Peripheral Component Interconnect (PCI) Slots The x4000 system board has five PCI slots available: there is an AGP Pro 110 card, the maximum is 45W. The power consumption must comply with the electrical specifications of the PCI 2.2 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 36
part, or a combination of the two. In all cases, the maximum power that an AGP Pro card may draw is limited to 110 W in the Workstation models. Power on the existing part of the connector is delivered on 5.0 V and 3.3 V rails. Power on the extension is delivered on the 12 V and 3.3 V rails. You - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 37
3 System Memory and Processors Chapter 3 37 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 38
System Memory and Processors Overview Overview This chapter contains information on the x4000: • "System Memory" on page 39 • "Processor" on page 41 38 Chapter 3 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 39
and Processors System Memory System Memory The main memory for the x4000 Workstation is not located on the system board. Instead, a Memory Expander Card (MEC) plugs into the system board and contains up to eight memory modules. PC800 Rambus In-Line Memory Modules (RIMMs) with Error Correction Code - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 40
System Memory and Processors System Memory Figure 3-1 x4000 8-RIMM Memory Expander Card 2A (J6) 1A (J5) 4A (J8) 3A (J7) 4B (J4) 3B (J3) 2B (J2) 1B (J1) The eight-RIMM MEC uses two memory repeater hubs for RDRAM (MRH-R). Each MRH-R supports two Direct RDRAM channels with two RIMMs per channel. - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 41
and Processors Processor Processor The x4000 supports up to two Intel dp Xeon processors on a 400 MHz front side bus (quad-pumped 100 MHz frequency). Xeon processor features include: • L1 and L2 cache on die • L2 is 256 KB 8-way set associative • NetBurst MicroArchitecture with 20-stage instruction - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 42
System Memory and Processors Processor 42 Chapter 3 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 43
4 System BIOS and Resources Chapter 4 43 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 44
System BIOS and Resources Overview Overview This chapter contains information on: • "System BIOS" on page 45 • "HP Setup Program" on page 49 • "BIOS Beep Codes" on page 59 • "System Resources" on page 60 44 Chapter 4 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 45
and Resources System BIOS System BIOS The HP x4000 Workstation BIOS is based on a Phoenix BIOS and is compliant with: • ACPI 1.0 • PCI 2.2 • PnP 1.0a • DMI 2.0 • WFM 2.0 • MPS 1.4 • PC 99 (fast boot) The BIOS supports: • up to six processor microcodes • boot block recovery mode • administrator and - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 46
NOTE System BIOS and Resources System BIOS Updating the System BIOS and Firmware You can download the latest system BIOS and firmware for the HP x4000 workstations from HP's Web site at www.hp.com/workstations/support Instructions for downloading and updating the BIOS and firmware are posted on the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 47
be corrupted and unable to boot. You may be able to recover the BIOS from the BOot Block on the system board.. 1. Obtain a bootable DOS floppy disk. 2. Copy the BIOS files onto the floppy disk. For information about how to download the system BIOS, see "Updating the System BIOS and Firmware" on page 46 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 48
the floppy disk into the floppy disk drive. 7. Reconnect the power cord, and turn on the Workstation. 8. The workstation boots from the floppy disk, then flashes the BIOS. During the flash process, the screen remains blank. When you hear one long beep, the recovery process is finished. 9. Turn off the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 49
System BIOS and Resources HP Setup Program HP Setup Program The HP Setup program lets you configure your Workstation. You can: • set up the system Administrator and User passwords • change the system boot order • solve configuration problems HP recommends you note any changes you make to the system - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 50
System BIOS and Resources HP Setup Program • A band along the top displays the menus. For more information on the menus, see: - "Main Menu" on page 51 - "Advanced Menu" on page 52 - "Security Menu" on page 55 - "IPMI Menu" on page 56 - "Boot Menu" on page 57 - "Power Menu" on page 57 50 Chapter 4 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 51
figuration data, the BIOS dynamically reallocates resources (IRQs, I/O, memory) to cards and motherboard devices at the next boot. It then sets this field back to No. You would not select Yes and choose to reset your configuration data unless you were having problems with your Workstation. The system - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 52
faster than what is displayed in the Current Type field. If you leave Processor Speed set to the default of Auto, the processor speed is automatically detected. Use a fixed frequency for troubleshooting only. Memory Error Checking: You can choose between ECC and Disabled. ECC scrubbing checks for and - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 53
ROM Scan: Enable this option if the SCSI device is used to boot the operating system. If too many option ROMs are enabled, some may not load due to insufficient available shadow memory. Always disable any that aren't needed. Enable Master: The BIOS normally leaves Bus Mastering disabled, and the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 54
System BIOS and Resources HP Setup Program Table 4-2 Advanced Menu Field Description Integrated in the Integrated SCSI Controller entry above. Graphics Aperture: This field contains a pull-down menu that lets you choose the size of the graphics aperture for the AGP video device. Lets you - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 55
Setup program. This password can also be used to start the computer when the power-on password is Enabled. If Enabled, you must enter a password before the Workstation boots. You can only enable this field if an administrator password has been set. If Disabled, unauthorized use of the floppy - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 56
System BIOS and Resources HP Setup Program Table 4-3 Security Menu Field Description Start from Hard Disk Drive Write on Floppy Disks Locked Setup Configuration Hard Disk Boot Sector If Disabled, unauthorized use of the hard disk drive to start the computer is prevented. (The drive is still - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 57
state the Workstation was in when the power failed. Boot Menu Table 4-5 describes the functions available in the Setup program Boot menu. Table 4-5 Boot Menu Field Description QuickBoot Mode Display Option ROM Messages QuickBoot involves skipping some Power-On-Self-Test (POST) tasks, such - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 58
System BIOS and Resources HP Setup Program Table 4-5 Field Preferred Video Boot Device Priority Boot Menu Description If you have two video cards, this field allows you to choose which one to use during boot. Lets you select the device boot order. 58 Chapter 4 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 59
is unable to display the error message. Beep Code Numeric Code Description 1-2-2-3 1 1-3-1-1 1-2 1-3-1-3 1-3-3-1 1-3-4-1 1-3-4-3 2-1-2-3 2-2-3-1 4-4-2-4 16h BIOS ROM checksum failure B4h one short beep before boot 20h DRAM refresh test failure 98h Video configuration failure or option - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 60
System BIOS and Resources System Resources System Resources System resources consist of: • "PCI IRQ Lines" on page 60 • "IRQ Routing" on page 61 • "System Memory Map" on page 65 • "I/O Port Map (I/O Addresses Used by the System)" on page 65 • "DMA Channel Controllers" on page 67 • "Interrupt - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 61
Figure 4-1 System BIOS and Resources System Resources IRQ Routing Figure 4-1 shows the IRQ graphical representation. Table 4-6 describes the routing shown in Figure 4-1. IRQ Diagram Chapter 4 61 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 62
Table 4-6 System BIOS and Resources System Resources IRQ Routing Table Device AGP AGP PCI Slot 1 PCI Slot 1 PCI Slot 1 PCI Slot 1 PCI Slot 2 PCI Slot 2 PCI Slot 2 PCI - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 63
System BIOS and Resources System Resources Table 4-6 IRQ Routing Table Device 82550 LAN 53C1010R 53C1010R Zircon Interrupt A A B (All) ICH2 IRQ F H D H P64H IRQ Interrupt Controllers The system's interrupt - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 64
interrupt modes are available: • PIC mode: This mode uses only legacy interrupt controllers, so the system can support only one processor. You can select this mode when you install Windows NT. • Virtual wire mode: This mode, which is implemented using the 82C59 interrupt and the I/O APIC controller - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 65
Used by operating system Extended BIOS data area Video RAM or SMRAM (not visible unless in SMM) Video ROM (VGA ROM) Adapter ROM, RAM, memory-mapped registers, BIOS 128KB BIOS (Flash/Shadow) Memory (1MB to 16MB) Memory (16MB to 32MB) Memory (32MB to 64MB) Memory (64MB to 128MB) Memory (128MB to 4GB - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 66
Manufacturing port (POST card) DMA low page register PS/2 reset and Fast A20 Slave interrupt controller DMA controller 2 Coprocessor error Free (IDE channel, secondary floppy disk drive) LPT1 VGA COM3 Floppy disk drive controller IDE primary channel Floppy disk drive controller COM1 Interrupt edge/ - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 67
Power management I/O space and ACPI registers SMBus I/O space DMA Channel Controllers The system permits only I/O-to-memory and memory-to-I/O transfers. The hardware configuration doesn't allow I/O-to-I/O or memory-to-memory transfers. The system controller supports drive controller Free if not - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 68
System BIOS and Resources System Resources 68 Chapter 4 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 69
5 Hardware Management (Monitoring and Reporting) Chapter 5 69 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 70
Hardware Management (Monitoring and Reporting) Overview Overview This chapter contains the following topics: • "General Firmware Information" on page 71 • "Hardware Monitoring" on page 72 • "Reporting" on page 77 • "Security" on page 79 70 Chapter 5 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 71
KCS 1 and BT protocols are supported. Only KCS 1 is used during BIOS POST. BT is supported at run-time (after the operating system boots). Date/Time Initialization The Zircon Lite's date and time is initialized after each power-on by the BIOS. This enables accurate logging of timestamp information - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 72
LEDs" on page 212) if an error occurs. The following items are checked: • Accessibility of SEL device • Accessibility of FRU device • Accessibility of SDR Repository (read only) • Viability of Hardware Management Controller (HMC) firmware (firmware corrupt) • HMC hardware problem Supply for non-VRM - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 73
1.8V 1.95V 4 - 1.8V Standby 25h +1.8V P1_8V 1.65V 1.8V 1.95V 3 - 1.8V Supply 26h VCC_ VCC_ 1.1V 1.65V 1.9V - 36 CORE CORE Processor Core Voltage 27h +3.3V +3_3V 3.05V 3.3V 3.55V - 34 3.3V Supply 28h +5V +5V 4.15V 5V 5.6V - 33 5V Supply 29h +12V +12V 13.7V 12V 12.95V - 32 12V - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 74
Pin 11 - Pin 10 GPIO21 PWM1 GPIO20 PWM0 Fan #1: Processor 1 fan tach Fan #2: Processor 2 fan tach Fan #3: System fan tach Fan #4: PCI fan tach Fan #5: HDD fan tach Fan #6: Power supply fan tach Fan #1: Processor 1 fan ctrl Fan #2: Processor 2 fan ctrl Fan #3: System fan PWM (& unused spare fan - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 75
70h CPU0 SKTOCC_0_L Processor GPIO23 - PRESENT Processor 0 Presence/Absence 71h CPU1 SKTOCC_1_L Processor GPIO24 - PRESENT Processor 1 Presence/Absence 72h CPU0IERR IERR# Processor GPIO27 - Processor 0 IERR 73h CPU VID_ERROR# Processor GPIO28 - MISMATCH Processor Voltage Mismatch - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 76
Pre-boot Device Test The HMC detects presence of processors. The BIOS detects presence of memory and memory errors. If it is a condition that prevents the BIOS from completing POST, it notifies the HMC so that the HMC can display error LEDs on the front panel. PCI/AGP Power The BIOS detects presence - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 77
SEL device commands are supported as specified in section 18.1 of the IPMI spec: • Get SEL Info • Get SEL Entry • Add SEL Entry • Clear SEL • Get SEL Time • Set SEL Time • Reserve SEL Power Status LED The Power Status LED indicates the state of the system. See "HP x4000 Control Panel" on page - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 78
another error. Each of these errors is also logged in the SEL. Firmware Failure Handling The boot code checks for a valid firmware runtime image and displays a Diag LED code if it is not valid. BIOS is Running OK The HMC detects if the BIOS is running OK and displays a Diag LED code if the BIOS does - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 79
together in the BIOS/firmware flash update package at www.hp.com/workstations/support. BIOS Configuration Tokens Some CMOS tokens are backed up to NVRAM (serial eeprom). They can be modified by TopTools, and the BIOS is in charge of synchronization. Once the system has booted, a valid password must - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 80
Hardware Management (Monitoring and Reporting) Security 80 Chapter 5 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 81
6 Power Specifications Chapter 6 81 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 82
Power Specifications Power Delivery Figure 6-1 Power Delivery Figure 6-1 shows a block diagram of the overall power generation. Table 6-1 has a description of the signals given in Figure 6-1. Power Generation Diagram 82 Chapter 6 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 83
the dc-to-dc converter that delivers power to the processor(s). Supplies power to: • fans • hard disk drive(s) • floppy disk drive • PCI slots • AGP Pro 110 4X Supplies power to: • AGP Pro 110 4X • PCI • serial port Supplies power to: • Memory Expander Card (MEC) • Peripheral Component Interconnect - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 84
V Description Supplies power to: • Diag LEDs • Network activity LED • Hard disk drive activity LED • Power LED • Local Area Network (LAN) connector • Universal Serial Bus (USB) connector • PS2KB • Winbond WB782D hardware monitoring ASIC • 3.3 VSB • SB1_8V The exact processor voltage is determined - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 85
Table 6-1 Power Specifications Power Delivery Power Signal Description Supply Description 3.3 V Standby 1.8 V Standby This supply is derived from the 5 VSB with a 1 A three terminal regulator. It is used by the LAN and the Intel 860 ICH2. This supply is derived from the 5 VSB with a 1 A three - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 86
Power Specifications Power Supply Table 6-2 Power Supply Table 6-2 shows the voltage and current specifications for the power supplies. Total continuous output power does not exceed 465W. Voltage and Current Specification +3.3 V +5 V +12 VDIG +12 VIO -12 V +5 VSB Voltage: Max Min 3.14 V 3.46 V - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 87
Specifications Power Supply Power Supply Specifications Parameter Total Rating Maximum Maximum for AGP Pro 110 4X Slot PCI Slots Connector Extension Total Input voltage 100 V, 5 A and current 120 V, 4.2 A 200 V, 2.5 A to 240 V, 2.1 A Input frequency 50 to 60 Hz Available power 465 W Max - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 88
reach zero. This on/off feature extends the power supply's lifetime. Power Consumption and Cooling The power consumption and acoustics listed in the following table are valid for a typical maximum configuration: • two processors • 768 MB memory • two hard disk drives • DVD ROM • 3.5-inch floppy disk - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 89
by slowing down the Workstation's activity when it is idle. Operating systems differ in their power management capabilities. In Windows 2000, you can select from two power management modes: • Stand By (S1) is a low power state where the processor is shut off, but memory remains powered. Waking - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 90
For more information on changing your power options, refer to your Windows 2000 documentation. Power Saving Modes and Resume Events Full On Standby (S0) (S1) Hibernate (S4) Full Off (S5) Processor Display Hard Disk Drive Active Power Planes Power Consumption Resume Events Resume Delay Normal - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 91
Power Specifications Power Saving and Ergonometry Chapter 6 91 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 92
Power Specifications Power Saving and Ergonometry 92 Chapter 6 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 93
7 Connector Pin-Outs Chapter 7 93 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 94
Connector Pin-Outs Expansion Slots Expansion Slots Peripheral Component Interconnect (PCI) Slots Table 7-1 describes the PCI 33 MHz, 32-bit connector. Table 7-2 describes the PCI 66 MHz, 64-bit connector. Table 7-1 Pin A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 A13 A14 A15 PCI 33 MHz, 32-bit - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 95
Connector Pin-Outs Expansion Slots Table 7-1 Pin A16 A17 A18 A19 A20 A21 A22 A23 A24 A25 A26 A27 A28 A29 A30 A31 B1 B2 B3 B4 B5 PCI 33 MHz, 32-bit Connector Signal Pin Slot #1 Slot #2 Slot #3 (J4B1) (J3B1) (J2B2) Slot #1 (J4B1) Signal Slot #2 (J3B1) Slot #3 9J2B2) +5V PGNT1# A48 GND GND - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 96
Connector Pin-Outs Expansion Slots Table 7-1 PCI 33 MHz, 32-bit Connector Signal Pin Pin Slot #1 Slot #2 Slot #3 (J4B1) (J3B1) (J2B2) B6 +5V B7 PIRQC# B38 B8 PIRQE# B39 B9 PRSNTB1# B40 B10 NC B11 PRSNTB1# B40 B12 GND B13 GND B14 NC B15 GND B16 PCLK_S1 B47 B17 GND B18 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 97
Connector Pin-Outs Expansion Slots Table 7-1 Pin B27 B28 B29 B30 B31 PCI 33 MHz, 32-bit Connector Slot #1 (J4B1) Signal Slot #2 (J3B1) AD23 GND AD21 AD19 +3_3V Slot #3 (J2B2) Pin Slot #1 (J4B1) Signal Slot #2 (J3B1) Slot #3 9J2B2) B58 AD1 B59 +5V B60 ACK64B# ADK64C# ADK64A# B61 +5V - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 98
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 Slot #2 Slot #1 Slot #2 (J4B1) (J3B1) (J4B1) (J3B1) A13 A60 A14 3.3VSB A61 A15 P64RST# A62 A17 P64AD21R P64AD20R A63 A18 GND A64 A19 P64PME# A65 A20 P64AD30 A66 A21 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 99
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 Slot #2 Slot #1 Slot #2 (J4B1) (J3B1) (J4B1) (J3B1) A35 GND A81 A36 P64TRDY# A82 A37 GND A83 A38 P64STOP# A84 A39 +3_3V A85 A40 NC A86 A41 A87 A42 GND A88 A43 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 100
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 Slot #2 Slot #1 Slot #2 (J4B1) (J3B1) (J4B1) (J3B1) B10 NC B57 B11 PCI5B PCI4B B58 B12 Key B59 B13 B60 B14 NC B61 B15 GND B62 B16 P64CLK_S5 P64CLK_S4 B63 B17 GND - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 101
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 Slot #2 Slot #1 Slot #2 (J4B1) (J3B1) (J4B1) (J3B1) B31 +3_3V B78 P64AD49 B32 P64AD17 B79 +3_3V B33 P64CBE2# B80 P64AD47 B34 GND B81 P64AD45 B35 P64IRDY# B82 GND - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 102
Connector Pin-Outs Expansion Slots Accelerated Graphics Port (AGP) Slot Table 7-3 describes the AGP Pro 110 4X connector. Table 7-3 AGP Pro 110 4X Connector Pin Signal Pin Signal A1 +12VIO A2 NC A3 NC A4 USBAGPA5 GND A6 PIRQA# A7 1PCIRST# A8 GGNT_L A9 +3_3 A10 AGP_ST_1 A11 NC A12 AGP_PIPE_L - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 103
Connector Pin-Outs Expansion Slots Table 7-3 AGP Pro 110 4X Connector Pin Signal Pin Signal A22 NC A55 GND A23 GND A56 AGP_AD9 A24 NC A57 AGP_C_BE_L0 A25 +3_3 A58 VDDQ A26 AGP_AD30 A59 AGP_ADSTB0_L A27 AGPP_AD28 A60 AGP_AD6 A28 +3_3 A61 GND A29 AGP_AD26 A62 AGP_AD4 A30 AGP_AD24 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 104
Connector Pin-Outs Expansion Slots Table 7-3 AGP Pro 110 4X Connector Pin Signal B12 AGP_RBF_L B13 GND B14 NC B15 AGP_SBA0 B16 +3_3V B17 AGP_SBA2 B18 AGP_SBSTB B19 GND B20 AGP_SBA4 B21 AGP_SBA6 B22 NC B23 GND B24 3.3VSB B25 +3.3V B26 AGP_AD31 B27 AGP_AD29 B28 +3.3V B29 AGP_AD27 B30 AGP_AD25 B31 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 105
Drive Connector" on page 106 • "IDE/ATA 100 Connectors" on page 107 • "SCSI Power Connector" on page 115 • "LAN Connector" on page 116 • "Audio Connector" on page 116 • "CD Audio In Connector" on page 117 • "Microphone Connector" on page 117 • "System Speaker Connector" on page 118 • "Processor - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 106
Connector Pin-Outs System Board Connectors Floppy Disk Drive Connector Table 7-4 describes the floppy disk drive connector. Table 7-4 Floppy Disk Drive Connector Pin Signal Pin Signal 1 GND 18 FDIR# 2 DRVEN0 19 GND 3 GND 20 STEP# 4 NC 21 GND 5 Key 22 WDATA# 6 DRATE0 23 GND 7 GND 24 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 107
Connector Pin-Outs System Board Connectors IDE/ATA 100 Connectors Table 7-5 describes the connectors. Table 7-5 IDE/ATA Primary and Secondary Connectors Pin Signal Primary (J8C1) Secondary (J8C2) 1 3PCIRST# 2 GND 3 PDD7 4 PDD8 5 PDD6 6 PDD9 7 PDD5 8 PDD10 9 PDD4 10 PDD11 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 108
Connector Pin-Outs System Board Connectors Table 7-5 IDE/ATA Primary and Secondary Connectors Pin Signal Primary (J8C1) Secondary (J8C2) 21 PDDREQ 22 GND 23 PDIOW# 24 GND 25 PDIOR# 26 GND 27 PDIORDY 28 PRIIDE1 29 PDDACK# 30 GND 31 IRQ14 32 NC 33 PDA1 34 PRIIDE2 35 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 109
Connector Pin-Outs System Board Connectors Table 7-6 SCSI Connectors Table 7-6 describes the SCSI internal and external connectors. SCSI Connector Pin Signal Pin Signal Internal (SC1) External (SC2) Internal (SC1) External (SC2) 1 LVSCDBP12 2 LVSCDBP13 3 LVSCDBP14 4 LVSCDBP15 5 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 110
Connector Pin-Outs System Board Connectors Table 7-6 SCSI Connector Pin Signal Pin Signal Internal (SC1) External (SC2) Internal (SC1) External (SC2) 21 LVATNBP 22 GND 23 LVBSYBP 24 LVACKBP 25 LVRSTBP 26 LVMSGBP - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 111
Connector Pin-Outs System Board Connectors Parallel Port Connector Table 7-7 describes the parallel connector. Table 7-7 Parallel Port Connector Pin Signal Pin Signal 1 LPSTB# 14 LPAUTFD# 2 LPD0 15 LPERROR# 3 LPD1 16 LPINIT# 4 LPD2 17 LPSLIN# 5 LPD3 18 GND 6 LPD4 19 GND 7 LPD5 20 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 112
Connector Pin-Outs System Board Connectors Serial Port Connectors Table 7-8 describes the serial connector. Table 7-8 Serial Port Connectors Pin Signal Port A (J16) Port B (J18) 1 SP1-1 2 SP1-2 3 SP1-3 4 SP1-4 5 GND 6 SP1-6 7 SP1-7 8 SP1-8 9 SP1-9 10 GND 11 GND SP2-1 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 113
Connector Pin-Outs System Board Connectors Keyboard and Mouse Connector Table 7-9 describes the keyboard and mouse connectors. Table 7-9 Keyboard and Mouse Connector Pin Signal Pin Signal 1 KBDATOUT 10 KBAUXPWR 2 NC 11 AUXCLKOUT 3 GND 12 NC 4 KBAUXPWR 13 GND 5 KBCLKOUT 14 GND 6 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 114
Connector Pin-Outs System Board Connectors Front Panel Connector Table 7-11 describes the front panel connector. Table 7-11 Front Panel Connector Pin Signal Pin Signal 1 FPHDPWR 16 +5V 2 LEDGRN_ZIRCON 17 SPKDRV 3 HDLED 18 BUZZER 4 LEDYEL_ZIRCON 19 LED0RED 5 GND 20 LED0GRN 6 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 115
10 GND 22 11 PWRGD0 23 12 NC 24 Signal +3_3V +3_3V GND GND +5V +5V +5V -12V +12VIO +12VIO PSON# FANM Table 7-13 ATX Power #2 Connector (J9J1) Pin Signal Pin 1 +12VDIG 5 2 +12VDIG 6 3 +12VDIG 7 4 NC 8 Signal GND GND GND NC Chapter 7 115 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 116
Table 7-15 Connector Pin-Outs System Board Connectors LAN Connector Table 7-14 describes the LAN connector. Table 7-14 LAN Connector Pin Signal Pin Signal 1 GND 7 L2??? 2 L2TDP 8 L2ACTIVITY 3 L2TDN 9 L2SPEED2 4 L2RDP 10 L2SPEEDLED 5 L2RDN 11 GND 6 L2TXCTR 12 Audio Connector - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 117
Connector Pin-Outs System Board Connectors CD Audio In Connector Table 7-16 describes the CD Audio In connector. Table 7-16 CD Audio In Connector (J21) Pin Signal 1 AC97P1 2 CD_GND 3 CD_GND 4 AC97P2 Microphone Connector Table 7-17 describes the microphone connector. Table 7-17 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 118
Processor 0 (J32) Processor 1 (J33) 1 GND 2 P1FAN1 3 P1FANTACH GND P2FAN1 P2FANTACH Chassis Fan Connectors Table 7-20 describes the chassis fan connector. Table 7-20 Chassis Fan Connectors Pin Signal Rear System Fan (J34) PCI Fan (J35) 1 GND 2 FAN1S1 GND FAN4S1 Hard Disk Drive - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 119
System Board Connectors Table 7-20 Chassis Fan Connectors Pin Signal Rear System Fan (J34) PCI Fan (J35) 3 FAN1TACH FAN4TACH Hard Disk Drive Fan (J37) FAN5TACH Chassis Intrusion Connector Table 7-21 describes the chassis intrusion connector. Table 7-21 Chassis Intrusion Connector (J59 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 120
Connector Pin-Outs System Board Connectors 120 Chapter 7 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 121
8 Mechanical Specifications Chapter 8 121 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 122
Figure 8-1 92 mm Fan (Power Supply) System Fans and Air Flow The x4000 Workstation x4000 includes five fans: • one turbo-cooler heat sink fan for each of the processors • one system fan at the back of the chassis • a PCI fan (in a speaker/fan assembly) • a hard drive fan Figure 8-1 shows the system - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 123
Table 8-1 Mechanical Specifications Physical Specifications Physical Specifications x4000 Physical Characteristics Weight Dimensions Footprint Power Supply: Minimum configuration: 40.20 lb. (18.24 kg) Maximum configuration: 45.40 lb. (20.60 kg) Width: 8.22in. (20.90 cm) Height: 19. - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 124
fications (System Processing Unit with Hard Disk) Storage Humidity 90% ( power) Operating temperature and humidity ranges may vary depending on the installed mass storage devices. High humidity levels can cause improper disk operation. Low humidity levels can aggravate static electricity problems - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 125
9 Hardware Components Chapter 9 125 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 126
Hardware Components Overview Overview This chapter describes: • Graphics cards • Network cards • SCSI adapter cards • Mass storage devices • Connectors and sockets • The rear panel 126 Chapter 9 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 127
Graphics Cards Figure 9-1 Graphics Cards HP x4000 Workstation models provide installation and factory support for the following graphics cards: AGP graphics card is powered by the 256-bit DualBus Matrox G450 chip and has: • 16 MB of DDR video memory (non-upgradeable) • Matrox DualHead technology - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 128
Easy multiple resolutions support - Simple dialog box positioning - Effortless multiple-window management • TV output (composite video and S-video, NTSC and PAL you must use Port 1. If you connect a second monitor, the driver detects it during startup. This means that you must connect both monitors - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 129
detects only one monitor, only the mono head settings are available in the driver configuration screens. Available Video Resolutions The number of supported colors is limited by the graphics device and the video memory. The resolution/color/refresh-rate combination is limited by a combination of the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 130
Components Graphics Cards The following table summarizes the maximum supported refresh rates. Maximum Refresh Rates (Hz) Aspect 200 160 150 120 85 - - - 200 140 90 - - Limitations • The second display supports only 16-bit and 32-bit color. • 3D acceleration is available only when you use 16-bit - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 131
The NVIDIA Quadro2 MXR graphics card's main features include: • TwinView architecture, supporting: - single DVI-I (digital LCD) - single VGA (analog CRT) lighting engines dedicated graphics-specific GPU frees your workstation's main processor for other tasks and provides faster transform and lighting - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 132
polygon-popping problems in high-polygon 3D imaging nVIDIA Quadro2 Pro Figure 9-3 shows the nVIDIA Quadro2 Pro graphics card. This card only supports one monitor: • 1.0 G pixels/sec rendering power • 31 M triangles/sec geometry processing power nVIDIA Quadro2 Pro Graphics Card 132 Chapter 9 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 133
integrated features including: • VGA Controller • 2D/3D Raster Engine and dual Texture Unit • 8-bit Double Buffered Overlays • Video Overlay Unit • 2 DMA / BLIT Units • Polygon Setup Processor • 300 MHz / 30-bit Palette DAC, including four color lookup tables and gamma correction table • 256-bit - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 134
geometry pipeline • Full geometry transform processing • Full lighting calculations for 16 sources, including directional, positional and spot • Gamma Corrected Anti-Aliased Lines • Back Face Culling • Occlusion Culling • Linked Queues Broadcast Video • Bilinear scaling (up/down) • YUV-RGB converter - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 135
NOTE Hardware Components Graphics Cards • Supports 422 YUV & RGB Pixels • Two Triple Buffered, Video Overlays For complete information on FireGL graphics cards, see http://www.ati.com Chapter 9 135 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 136
x4000 Service Handbook on HP's Web site at www.hp.com/workstations/support. Flexible Disk Drives The front-access shelf has a 3.5-inch, 1.44 MB flexible disk drive. Hard Disk Drives Table 9-1 lists the 3.5-inch (1-inch high) SCSI hard disk drives that may be supplied with the HP x4000 Workstation - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 137
a SCSI hard drive, you can use the SCSI ID number of the current hard drive for the replacement hard drive. 2. Using the jumpers provided, set the SCSI ID on the 28-pin jumper block located on the bottom of the hard disk drive. See Figure 9-5. Do not use the 12-pin jumper block next to the power - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 138
28-Pin Jumper Block When viewed from the top side, pin 1 is on the bottom row, closest to the edge of the drive. SCSI ID = 0 SCSI ID = 1 SCSI ID = 11 2 8 1 7 2 8 1 7 2 8 1 7 Horizontal jumpers on the bottom row have no effect. This is a good 18 28 way to store unused jumpers. 17 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 139
Table 9-3 Hardware Components Mass Storage Devices Jumper Locations for Hard Drive SCSI ID Settings SCSI ID Jumper the following pins when indicated: Pins 1 - 2 Pins 3 - 4 Pins 5 - 6 Pins 7 - 8 0 1 Jumper 2 Jumper 3 Jumper Jumper 4 Jumper 5 Jumper Jumper 6 Jumper Jumper 7 Jumper - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 140
Devices Optical Drives IDE 48X CD-ROM Drive The x4000 Workstation may have a 48X IDE CD-ROM drive, which features: • ATAPI commands • Audio CD playback capability It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 141
ed in the Red, Yellow, Green, and Orange Book. The DVD-ROM drive is DVD video capable, when you install the DVD-video software (not included with the HP x4000 Workstation). Data capacity Data transfer rate Buffer memory size Access time Rotational speed Interface Power requirements Description 650 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 142
The x4000 Workstation may have a 12X IDE CD-RW drive that features: • Support for ATAPI commands • Audio CD playback capability It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green, and Orange Book. • Support for recording - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 143
MTBF Interface Description 120,000 POH E-IDE and ATAPI Hardware Components Mass Storage Devices Chapter 9 143 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 144
Rear Panel Connectors Figure 9-6 shows the rear panel of the x4000 Workstation. x4000 Rear Panel Power SCSI Mouse Keyboard Dual USB Serial port A Parallel port Serial port B LAN Line Out (headphone) Line In Microphone Monitor HP Master Key Lock The connector pin descriptions are given in Chapter - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 145
10 Installing or Replacing Parts and Accessories Chapter 10 143 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 146
Memory" on page 157 • "Graphics Card" on page 162 • "SCSI Hard Drive" on page 167 • "CD-ROM, CD-RW or DVD" on page 171 • "Processor" on page 175 Check your configuration every time you install, remove, or upgrade an accessory. For instructions on how to check your configuration using the HP Setup - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 147
your computer through the operating system, then remove the power cord before removing the Workstation's cover. Remove the Power Protection Device cables before any servicing operation. Always replace the cover before switching the Workstation on again. To remove the cover (Figure 10-1): 1. Turn - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 148
Figure 10-1 Installing or Replacing Parts and Accessories Cover and Front Bezel Removing the Cover 4 3 2 146 Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 149
the Front Bezel You only need to remove the front bezel when you are adding or removing devices in the 5.25-inch or 3.5-inch front drive bays. To remove the bezel: 1. Gently lift the four plastic tabs starting with the bottom tab and working your way to the top. 2. Rotate the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 150
tabs on the left side of the bezel click into position on the Workstation chassis. The bezel should be flush against the Workstation. 3. Standing at the back of the Workstation, lower the cover onto the chassis (aligning the guide rail on the bottom inside edge of the cover with the bottom edge - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 151
Installing or Replacing Parts and Accessories Hard Disk Drive Cage CAUTION WARNING Hard Disk Drive Cage Opening the Hard Disk Drive Cage To open the cage (Figure 10-3): 1. Disconnect the SCSI cable(s) and power cable(s) from the hard disk drive(s). Do not rotate the cage before you disconnect the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 152
in the way, you may damage them when you move the hard disk drive cage back into the closed position. To close and secure the hard disk drive cage: 1. Push in the clip shown in Figure 10-3 on page 150 and rotate the hard drive cage carefully into the closed position. Do not allow the cage - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 153
from the system board to the hard drive in the upper bay. b. Attach the remaining SCSI connector to the hard drive in the lower bay. 5. Connect the power supply cable(s) to the hard disk drive(s): a. Connect the power supply cable labeled P3 to the hard disk drive in the upper bay. b. Attach the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 154
Beam Assembly Before you can access many of the components inside your Workstation, you must remove the chassis beam assembly. Removing the Chassis Beam Assembly To remove the chassis beam assembly: 1. Open the hard disk drive cage (see page 149). 2. Remove the screw that holds the chassis beam - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 155
Installing or Replacing Parts and Accessories Chassis Beam Assembly Installing the Chassis Beam Assembly To install the chassis beam assembly: 1. Hook the chassis beam assembly to the left side of the chassis and rotate it down over the MEC and the graphics card making sure the MEC and graphics card - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 156
NOTE Installing or Replacing Parts and Accessories Chassis Beam Assembly 3. If your graphics card does not have a separate graphics card retainer beam, you must secure the graphics card by engaging the Universal Retainer piece (see Figure 10-7). Not all systems use the chassis beam assembly - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 157
and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (see page 145). 3. To ease installation, place the Workstation on its side with the system board facing upwards. 4. Rotate the hard disk drive cage to the open - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 158
fully seated, and tighten the retaining screw. 2. Replace the chassis beam assembly (see page 153). 3. Close and secure the hard disk drive cage (see page 150). 4. Replace the Workstation cover (see page 148). 5. Reconnect all power cables and any LAN or telecommunications cables. 156 Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 159
and Accessories System Memory System Memory Use only HP RIMMs specifically designed for your Workstation model. To find out about available accessories for your Workstation, go to www.hp.com/workstations/support. Upgrading Memory on the 8-RIMM MEC The memory for the HP x4000 Workstation is located on - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 160
or Replacing Parts and Accessories System Memory Figure 10-9 x4000 Memory Expander Card (MEC) 2A (J6) 1A (J5) 4A (J8) 3A (J7) 4B (J4) 3B (J3) 2B (J2) 1B (J1) Memory Bank I consists of: RIMM pair 1: 1A (J5) and 1B (J1) RIMM pair 2: 2A (J6) and 2B (J2) Memory Bank II consists of: RIMM pair - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 161
matched pair. Installing Memory 1. Before turning off your Workstation, check the current amount of installed memory. Refer to your operating system documentation for instructions on finding this information. 2. Turn off the display and shut down the Workstation. Disconnect all power cables and any - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 162
and Accessories System Memory 5. Rotate the hard disk drive cage to the open position (see page 149). 6. Remove the chassis beam assembly (see page 152). 7. Remove the Memory Expander Card (MEC) (see page 155). You must remove the MEC to install RIMMs (and CRIMMs). The MEC card guides are not strong - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 163
beam assembly (see page 153). 11. Close and secure the hard disk drive cage (see page 150). 12. Replace the Workstation cover (see page 148). 13. Reconnect all power cables and any LAN or telecommunications cables. 14. Start the Workstation and check the Summary Screen by pressing Esc when prompted - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 164
driver tries to load in the operating system. To remove a graphics card: 1. Turn off the display and shut down the Workstation. Disconnect all power To ease installation, place the Workstation on its side with the system board facing upwards. 5. Rotate the hard disk drive cage to the open position ( - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 165
Figure 10-12 Installing or Replacing Parts and Accessories Graphics Card Removing the Graphics Card Retaining Screw NOTE Installing a Graphics Card To install a graphics card: 1. If you are replacing an existing card, remove the current card (see page 162). 2. Unscrew and remove the rear slot - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 166
Installing or Replacing Parts and Accessories Graphics Card Figure 10-13 Full-Length Graphics Card Retaining Screw Full-Length Graphics Card Retaining Screw 3. Align the new card carefully and slide it into position. Press it firmly into the slot. 4. Secure your graphics card: • If your graphics - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 167
Installing or Replacing Parts and Accessories Graphics Card • If your graphics card did not come with a separate graphics retainer beam, you must use the retainer clip on the chassis beam assembly to secure your graphics card. The retainer clip holds the graphics card securely in the AGP Pro 110 4X - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 168
Card Retainer Beam and Chassis Beam Assembly Chassis Beam Assembly Graphics Card Retainer Beam 6. Close and secure the hard disk drive cage (see page 150). 7. Replace the Workstation cover (see page 148). 8. Reconnect all power cables and any LAN or telecommunications cables. 166 Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 169
Installing or Replacing Parts and Accessories SCSI Hard Drive SCSI Hard Drive CAUTION Back up your files before you install a hard disk drive. Figure 10-17 Your Workstation has on-board SCSI capability. You can connect up to two internal SCSI hard disk drives. Figure 10-17 shows the internal and - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 170
or Replacing Parts and Accessories SCSI Hard Drive Removing a SCSI Hard Disk Drive To remove the SCSI hard disk drive: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (see page 145 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 171
Installing or Replacing Parts and Accessories SCSI Hard Drive Setting SCSI IDs for a New Hard Disk Drive You must assign an unused SCSI ID to your hard disk drive. SCSI IDs range from 0 to 15 for wide 16-bit SCSI. SCSI ID 0 is used by the first SCSI hard disk drive. SCSI ID 7 is reserved for the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 172
or Replacing Parts and Accessories SCSI Hard Drive Installing a SCSI Hard Disk Drive Before proceeding with this section, make sure you have set the SCSI ID for your hard disk drive (see page 169). Devices that are incorrectly configured cause the Workstation to behave unpredictably. Take care - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 173
is shown in Figure 10-19. IDE Data Cable Connects to Slave IDE device Connects to Master IDE device Connects to system board IDE controller Red stripe indicates Pin 1 Chapter 10 171 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 174
. 2. Remove the Workstation's cover and front bezel (see page 145) for instructions). 3. Disconnect the power, data, and audio cables from the old drive. 4. Remove the drive by pressing the two front rail clips inward and sliding the drive out the front of the chassis. 5. Remove the guide rails by - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 175
front bezel (see page 145) for instructions). 3. Remove the 5.25-inch metal filler plate from the chassis of the Workstation by using your finger to pull the plate from the chassis. 4. Add the guide rails to the new drive. Refer to the sticker on the Workstation chassis for the correct rails for your - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 176
the drive before you can write to the device. The CD-ROM driver is Workstation, you must install the Direct CD and Easy CD Creator applications located on the Applications CD-ROM before you can use the write/re-write functionality of the drive system. Repeat these instructions to install the second - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 177
or Replacing Parts and Accessories Processor Processor The x4000 Workstation can have two processors. The processors must be identical. If you are upgrading your current processor, you must update the BIOS. The latest BIOS is located at www.hp.com/workstations/support. If you are adding a second - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 178
out the processor. To avoid bending the processor pins, keep the processor perfectly flat when removing it. 11. Store the processor in an anti-static bag (such as the one provided with the replacement processor). 12. If you are permanently removing a second processor, you must update your operating - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 179
a Processor To install a processor: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (see page 145). 3. Place the Workstation on its side for better access. 4. Open the hard disk drive cage - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 180
card. 12. Replace the Chassis Beam Assembly (see page 153). 13. Close and secure the hard disk drive cage (see page 150). 14. Replace the Workstation's cover (see page 148). 15. Reconnect all the power and telecommunications cables. 16. Update your operating system (see page 179). 178 Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 181
the new driver: • ACPI MultiProcessor PC if you have added a second processor. • ACPI UniProcessoor PC if you have removed your second processor. Windows NT To update your operating system in Windows NT, use the HP DualExpress utility which is posted at www.hp.com/workstations/support. Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 182
cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover and front bezel (refer to "Cover and Front Bezel" on page 145 for these instructions). 3. Disconnect the power and data cables from the old drive. 4. Remove the drive by pressing the two front rail clips inward and - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 183
on both sides of the drive with the internal shelf guides, then slide the drive until it clicks into position. 3. Connect the power and floppy data cables to the new drive. The connectors are shaped to go in one way only. 4. Replace the front bezel and Workstation's cover (refer to "Replacing the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 184
does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. For your safety, only use a power supply provided by HP support services. Removing the Power Supply Unit 1. Turn off the display and shut down the Workstation. Disconnect all - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 185
to the back and top of the chassis using the four screws you previously removed. 3. Reconnect all internal power supply connectors. 4. Return the Workstation to its upright position. 5. Replace the Workstation's cover (refer to "Replacing the Cover and Front Bezel" on page 148). 6. Reconnect all the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 186
hard disk drive cage as described in "Opening the Hard Disk Drive Cage" on page 149. 6. Remove the Workstation chassis beam assembly as described in "Removing the Chassis Beam Assembly" on page 152. 7. Remove the Memory processor(s) and heatsink(s) from the system board. See "Removing a Processor" - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 187
10-26 Pull-Back Screws and SCSI Hex Screws SCSI Hex Screws Pull-Back Screws 13. Remove the screws that attach the external SCSI connector to the rear panel as shown in Figure 10-26. 14. Remove the system board, being careful not to damage the Workstation's cables and rear panel connectors. Chapter - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 188
the rear panel connectors are correctly aligned in their sockets. If you have problems getting the hooks to seat properly, don't force them. There there may the pull-back screws as shown in figure 10-26, that attach the external SCSI connector to the rear panel as shown in Figure 10-26 on page 185. - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 189
-configured system are: • 2 system power • 3 chassis fan (rear system, hard disk drive, PCI) • processor turbocooler fan (two, if dual processor system) • tamper detect • speaker • CD audio • front control panel • floppy • IDE for optical • internal SCSI (external SCSI is part of the system board - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 190
as described in "Cover and Front Bezel" on page 145. 16. Connect all the power and telecommunications cables. 17. After installing the system board, you need to update your BIOS. The latest BIOS and firmware for your Workstation are available from: www.hp.com/workstations/support. 188 Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 191
Board Diagram" on page 198 for the location of these switches. Switch Default Description 1 OFF Clear BIOS Password 2 OFF Boot Block Recovery Mode 3 OFF Clear CMOS. Reset CMOS setting to BIOS defaults. 4 OFF Safe Mode Enable. Forces processors to run at 800 MHz. Chapter 10 189 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 192
Fan Removing the System Fan 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover (refer to page 145 for instructions). 3. Holding the fan with one hand, use a screwdriver to gently push the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 193
clips with their corresponding holes. 2. Gently push the fan downwards until it clicks into place. 3. Connect the fan connector to the system board. 4. Replace the Workstation's cover (refer to page 148). Reconnect all the power and telecommunications cables. Chapter 10 191 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 194
and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover as described the Workstation on its side with the system board facing upwards. 5. Open the hard disk drive cage as described in "Opening the Hard Disk Drive Cage" - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 195
the chassis, then remove it from the Workstation. Installing the Fan and Speaker Assembly 1. Ensure all cables are clear of the assembly, then carefully move the fan and speaker assembly towards the front of the chassis. 2. Align the clips and guide pins with their appropriate sockets and slide the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 196
Installing or Replacing Parts and Accessories Fan and Speaker Assembly 8. Return the Workstation to its upright position. 9. Replace the cover and bezel as described in "Replacing the Cover and Front Bezel" on page 148. 10. Reconnect all power and LAN cables. 194 Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 197
NOTE Installing or Replacing Parts and Accessories Hard Disk Drive Fan Hard Disk Drive Fan Removing the Hard Disk Drive Fan To remove the hard disk drive fan: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 198
. 2. Connect the hard disk drive fan power cable to the system board. For the connector location, see "System Board Diagram" on page 198. 3. Close and secure the hard disk drive cage as described in "Closing and Securing the Hard Disk Drive Cage" on page 150. 4. Return the Workstation to its upright - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 199
bought them, or to the dealer from whom you purchased your Workstation, or to HP, so that they can be either recycled or disposed of in the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover as described in " - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 200
new battery in the battery holder and ensure that it is properly seated. Ensure that the clip holds the battery firmly in place. 5. Replace the Workstation's cover as described in "Replacing the Cover and Front Bezel" on page 148. 6. Reconnect all cables and - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 201
Installing or Replacing Parts and Accessories System Board Diagram Figure 10-32 System Board Diagram System Board Diagram Chapter 10 199 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 202
Installing or Replacing Parts and Accessories System Board Diagram 200 Chapter 10 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 203
11 Troubleshooting Chapter 11 203 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 204
Troubleshooting Overview Overview The following sections contain information to help you get your Workstation up and running in the unlikely event that you experience a problem: • "Solving Hardware Problems" on page 205 • "Understanding the Diag LEDs" on page 212 • "Setting and Removing System - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 205
Problems Solving Hardware Problems The following topics describe specific hardware errors that may occur. Workstation Does Not Start Properly Display is Blank If your display is blank after you turn on your Workstation, check that: • The Workstation and monitor are turned on. (The power lights - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 206
Troubleshooting Solving Hardware Problems Added a Second Processor If you have added a second processor and the system won't boot: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation's cover. 3. Set - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 207
the correct driver. The driver for the HP enhanced mouse is provided with all Windows preloaded systems as well as on the HP Workstation Recovery CD-ROMs. However, drivers are constantly being updated. You can download the latest driver from the HP web site (www.hp.com/workstations/support). • Clean - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 208
Troubleshooting Solving Hardware Problems Hard Disk Drive Problems To correct hard disk drive problems: 1. If possible, back up the hard disk drive. 2. Ensure the hard disk drive power and SCSI cables are correctly connected as described in "SCSI Hard Drive" on page 169. 3. Check that booting from - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 209
Hardware Problems Hard Disk Drive Activity LED Doesn't Work If the hard disk drive activity LED does not flicker when the Workstation is accessing the hard disk drive: 1. Make sure the control panel connector is firmly attached to the system board. 2. Ensure the hard disk drive power and SCSI cables - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 210
Solving Hardware Problems DVD Drive Doesn't Play DVD Video DVD drivers are not preloaded at the factory. The DVD uses the CD-ROM driver, which is part of the operating system. To use special DVD features, such as reading DVD video, you must install separate software. You Forgot Your Password - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 211
Troubleshooting Solving Hardware Problems Clearing the Administrator Password To clear the Administrator password: 1. Turn off the Workstation and remove the cover. 2. Set switch 1 on the system board switch block to ON. 3. Replace the Workstation cover. 4. Turn on the Workstation and press ESC when - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 212
• q = Off Unless the LED pattern indicates that the BIOS is in recovery mode (YRqq), or that BIOS recovery is complete (GRqq), you should: 1. Flash the system BIOS and firmware. For complete instructions and the latest BIOS and firmware versions, go to www.hp.com/workstations/support. 2. Attempt the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 213
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, q = Off) Pattern Description Possible Solutionsa RRYY RRYq RYRY RYRG RYRq RYYR Fatal internal processor error. 1. Restart the Workstation. If it's a random event that is not a hardware - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 214
RIMMs as described in "System Memory" on page 159. 3. Replace the memory expander card. YRqq The BIOS is in Boot Block Recovery Mode. Boot Block Recovery Mode can be initiated automatically by the BIOS from corruption caused by a power failure during flash. Boot Block Recovery Mode can be forced by - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 215
problem by removing the power connection to the hard disk drive, floppy disk drive, and any optical drives one at a time, restarting the Workstation after each change. If a single device seems to be the source of the error, replace the device. 3. Reseat the 32-bit PCI and AGP I/O cards and the memory - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 216
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, q = Off) Pattern Description Possible Solutionsa YYRG YYRq YYYR AGP (graphics card) 1.5V circuitry error. 3.3V circuitry error. The fan inside the power supply is not functioning. 1. - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 217
, regardless of which fan is connected. There is an error in the 3.3V standby power circuit on the system board. The turbo cooler fan for processor 0 is not functioning. BIOS Boot Block Recovery is complete. Possible Solutionsa 1. Reseat the fan's power cable to the system board. 2. Verify that the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 218
appears to cause the error. 3. Replace the power supply as described in "System Memory" on page 159. 4. Replace the system board as described in "System Board" on page 186. 1. If you have recently added a processor, reseat the processor. 2. If you have recently added a processor, remove it. If the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 219
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, q = Off) Pattern Description Possible Solutionsa GGRY GGRG GqRY Battery voltage error. Processor voltage mismatch. A non-HP processor has been installed as a second processor, or the - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 220
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, q = Off) Pattern Description qRqq The BIOS cannot load. Possible Solutionsa 1. Try using a known good keyboard in place of the current keyboard. Replace the keyboard if the error goes away. - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 221
AGP I/O cards. 2. Try removing the I/O cards one at a time, restarting the Workstation each time. If it appears the error is being caused by one card, replace the card. 3. Replace the power supply as described in "System Memory" on page 159. 4. Replace the system board as described in "System Board - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 222
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, q = Off) Pattern qYYR qYqR qqRY Description The hard disk drive fan is not functioning. This fan is located behind the hard disk drive cage. The sensor reads the state of the fan that is - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 223
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, q = Off) Pattern Description Possible Solutionsa qqYR 5 V standby power circuit error. 1. Replace the power supply as described in "System Memory" on page 159. 2. Replace the system board - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 224
NOTE Troubleshooting Setting and Removing System Passwords Setting and Removing System certain items in the Main menu. • You can enable the Power-on Password option so that a password is required every time you start the Workstation. You must set an administrative password before you can set a - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 225
Troubleshooting Using e-Diag Tools for Hardware Problems Using e-Diag Tools for Hardware Problems Run e-Diag Tools before contacting HP for warranty service. e-Diag Tools gives you information your support agent needs. Use e-Diag Tools to diagnose hardware-related problems on your HP Workstation - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 226
NOTE Troubleshooting Using e-Diag Tools for Hardware Problems Starting e-Diag Tools from the HP Workstation Recovery CD-ROM Use this method if for any reason you are unable to start this utility from the hard disk drive partition. Before running e-Diag Tools from the CD-ROM ensure: • No operating - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 227
NOTE Troubleshooting Recovering or Reconfiguring Windows 2000 or Windows NT Recovering or Reconfiguring Windows 2000 or Windows NT The HP Workstation Recovery CD-ROMs let you: • restore your computer to its original factory configuration • change or reconfigure the operating system • reinstall drivers - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 228
the HP Workstation Recovery CD-ROM labels (the operating system recovery is locked to the specific Workstation model). • Back up all data files and, if necessary, software applications. • Upgrade to the latest BIOS version. For instructions, refer to www.hp.com/workstations/support. • Clear any BIOS - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 229
). 4. Plug the Workstation into the power source. 5. Insert the HP Workstation Recovery CD-ROM containing your operating system, either Windows 2000 or Windows NT, into the CD-ROM drive and start the Workstation. 6. Press the F12 key and select the CD-ROM to boot first. The computer boots from the CD - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 230
NOTE NOTE Troubleshooting Recovering or Reconfiguring Windows 2000 or Windows NT The full recovery function restores a factory disk image of your computer. We recommended you install updated drivers, BIOS, and firmware available from www.hp.com/workstations/support. If you have accessories that you - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 231
12 Contacting Support Chapter 12 231 - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 232
extensive support materials that can help you troubleshoot problems on your Workstation, including: • Technical notes and white papers • Documentation for your Workstation (described on the following page) • BIOS updates (including the upgrade utility and instructions) • The latest drivers and - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 233
from HP's web site at www.hp.com/workstations/support. The available documents include: • x4000 Getting Started Guide - describes how to set up your Workstation for the first time. • x4000 Workstation Technical Reference Guide - provides technical information on system components and troubleshooting - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 234
Collecting Information Before Contacting HP Support You can learn more about HP service and support from the support Web site www.hp.com/workstations/support. Before you contact HP Support, record the information mentioned below. This helps HP support deal with your problem quickly and efficiently - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 235
HP supplied or from another source? There may be some compatibility problems with non-HP memory modules. HP supports and recommends only HP supplied memory modules. Details of the problem Frequency of problem How often has the problem occurred? Normal functionality How long was the Workstation - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 236
Any operating system-generated error messages? Write down the exact text of error message. Any errors during boot (Power-On Self Test)? This test checks all installed components. Any POST errors are displayed on your monitor screen or on your Diag LEDs. Record the exact error message and any Diag - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 237
Care Centers can help you solve issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. In other locations, it is available during normal office hours. NOTE These phone numbers were - HP Workstation x4000 | hp workstation x4000 - Technical Reference manual - Windo - Page 238
Contacting Support HP Customer Care Center Phone Numbers Korea, Republic of Malaysia +82 (2) 3270 0700 +82 80 999 0700 (outside Seoul) +60 (3) 2695 2566 Penang New Zealand Philippines
Technical Reference Manual
HP x4000 Workstation
E0601
Manufacturing Part Number: A6068-IE001
© Copyright 2001 Hewlett-Packard Company