IBM 8670 User Guide - Page 37

Appendix A. Warranty information, Warranty period, Problem determination, Running diagnostics

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Appendix A. Warranty information This section contains information about your warranty period and the service and support that are provided by your warranty. Warranty period The warranty period varies by machine type and country or region. Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed. Prior to on-site warranty service, you are required to go through problem determination with an IBM service specialist call center technician. A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty service without charge for: 1. parts and labor during the first year of the warranty period 2. parts only, on an exchange basis, in the second and third years of the warranty period. IBM will charge you for any labor it provides in performance of the repair or replacement. The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF). Machine - IBM xSeries 345 Type 8670 Eserver Country or region Japan All other countries or regions Warranty period Parts - 3 years, Labor - 1 year Parts - 3 years, Labor - 3 years Service delivery method On-site repair On-site repair Problem determination Prior to on-site warranty service, you are required to go through problem determination with an IBM service specialist call center technician. The service specialist will run diagnostic tests on the hardware and check the software. Running diagnostics The IBM service specialist will help you determine whether your equipment is functioning as specified. It might be necessary to isolate the failing xSeries, Netfinity, or IntelliStation system; IBM component; or both from any active production environment to run diagnostics and perform defect-isolation programs. You are responsible for making the system, IBM component, or both available for running diagnostics and defect-isolation programs. © Copyright IBM Corp. 2003 25

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Appendix A. Warranty information
This section contains information about your warranty period and the service and
support that are provided by your warranty.
Warranty period
The warranty period varies by machine type and country or region.
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician.
A warranty period of 3 years on parts and 1 year on labor means that IBM will
provide warranty service without charge for:
1.
parts and labor during the first year of the warranty period
2.
parts only, on an exchange basis, in the second and third years of the warranty
period. IBM will charge you for any labor it provides in performance of the repair
or replacement.
The IBM Machine Warranties Web site at
overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions
(FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document
Format (PDF).
Machine -
IBM
Eserver
xSeries 345 Type 8670
Country or region
Warranty period
Service delivery method
Japan
Parts - 3 years,
Labor - 1 year
On-site repair
All other countries or regions
Parts - 3 years,
Labor - 3 years
On-site repair
Problem determination
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician. The service
specialist will run diagnostic tests on the hardware and check the software.
Running diagnostics
The IBM service specialist will help you determine whether your equipment is
functioning as specified. It might be necessary to isolate the failing xSeries,
Netfinity, or IntelliStation system; IBM component; or both from any active
production environment to run diagnostics and perform defect-isolation programs.
You are responsible for making the system, IBM component, or both available for
running diagnostics and defect-isolation programs.
© Copyright IBM Corp. 2003
25