Kenwood KHD-C710 Instruction Manual - Page 50

Appendix C: Troubleshooting Problem No Sound. The stereo cannot access the Music Keg. No Sound. The Kenwood stereo cannot access the Music Keg. Green light on Music Keg blinks and does not stop blinking. Cause/Solution - Adjust the volume of the stereo. - Make sure the Kenwood Music Keg cable is correctly connected to the Kenwood stereo. - Make sure the Kenwood stereo has the CD changer as the active source. - Make sure the stereo's attenuation or mute button is not engaged. - Make sure the Music Keg cable is correctly connected to the Kenwood stereo. - Make sure the DMS cartridge has the appropriate firmware for the specific make/model of the Kenwood stereo. - If the above steps don't work, try performing a full reset as specified below (Problem 4). A file is corrupted on the DMS cartridge. This usually happens when the DMS cartridge is removed from the USB cradle while data is being written to the DMS cartridge. To fix the corrupted files: -Insert the DMS into USB cradle -Press the Eject DMS button in the PhatNoise Music Manager software. The Music Keg completely fails to respond. USB cradle is not recognized properly. If system files are corrupted, the PhatNoise Music Manager will detect this and run a wizard to repair the files that are damaged. Perform a full reset on the Music Keg: -Turn off the vehicle's ignition. -Unplug the Music Keg cable. -Wait 5 seconds -Plug the Music Keg cable back in. -Turn on the Kenwood stereo & press its reset button. - Make sure the computer is running Windows 98, Windows ME, Windows 2000, or Windows XP. (WinNT 4.0 and Windows 95 do not have proper USB support). - The USB interface has been disabled in the system settings or in the motherboard BIOS. Page 50 Kenwood Music Keg User Manual Copyright 2002 Kenwood USA Corporation & PhatNoise Inc.