Kodak 8412447 User Guide - Page 83

Problem solving Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i55/i65 Scanner. Problem Possible Solution Scanner will not scan; no LED display Make sure that: • the power cord is plugged securely into the back of scanner and the wall outlet. • the power light is illuminated on the power supply. • the power switch is on. • the wall outlet is not defective (call a licensed electrician). • the PC and/or the scanner was not restarted after installing the software. Image quality is: • poor • decreased • lines or streaks • Clean the imaging area. See the procedures in Chapter 5, Maintenance. Documents are jamming Make sure that: • the input tray and side guides are adjusted for the width of the documents you are scanning. • the output tray is adjusted for the length of the documents you are scanning. • all documents meet the specifications for size, weight and type as outlined in the section entitled, "Document preparation". • the scanner is clean. • the feed module is installed properly and securely in place. When the scanner is powered up, it • The shipping switch was not unlocked. Unlock it. See the section makes noise and does not come to the entitled "Unlocking the scanner" in Chapter 2. Ready state. • The scanner is not located on a level surface. This may cause the scanner to function improperly. You can specify an image from the scanner, but the scanner or computer crashes when scanning. • Verify that the SCSI or USB cable is plugged in correctly. • Only two SCSI terminators can be connected to the SCSI chain: one is at the end of the SCSI device and the other is already in the host adapter. • Verify that the SCSI terminator is ON if the scanner is the last device on the SCSI chain. See the section entitled "SCSI connections" in Chapter 2. • Verify if more than one item on the SCSI chain has the same ID. See the section entitled, "SCSI connections" in Chapter 2. Distorted images The feeder holds up to 50 documents in the input tray. While scanning is taking place, you cannot add documents to the feeder. If you do add documents, your images may be distorted. No images are being displayed • Documents should only be inserted in the feeder after the scanner is powered up and ready. If you place documents in the input tray before the scanner is powered up, the documents will be fed, but no images will be displayed. • Be sure that the text side of the documents are placed toward the feed tray (not facing you). For more information, see the section entitled, "Scanning your documents" in Chapter 3. A-61527 May 2006 79