Konica Minolta bizhub 20P bizhub 20P User Guide - Page 120

Troubleshooting, Identifying your problem

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Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. If you need additional help, visit us at http://konicaminolta.com/. Identifying your problem First, check the following: „ The AC power cord is connected properly and the printer is turned on. „ All of the protective parts have been removed. „ The toner cartridge and drum unit are installed properly. „ The front and back covers are fully closed. „ Paper is inserted properly in the paper tray. „ The interface cable is securely connected to the printer and the computer. „ The correct driver for the printer has been chosen and is installed. „ The computer is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. „ Printer LED is blinking See LEDs (Light Emitting Diodes) on page 71. „ Status Monitor Error Message appears See Error messages in the Status Monitor on page 111. „ Paper handling See Paper handling on page 114 and Paper jams and how to clear them on page 115. „ Other problems See Other problems on page 131. Pages are printed, but there are problems with: 7 „ Print quality See Improving the print quality on page 124. „ Printout is incorrect See Solving print problems on page 130. 110

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110
7
7
Troubleshooting7
You can correct most problems by yourself. If you need additional help, visit us at http://konicaminolta.com/.
Identifying your problem
7
First, check the following:
7
The AC power cord is connected properly and the printer is turned on.
All of the protective parts have been removed.
The toner cartridge and drum unit are installed properly.
The front and back covers are fully closed.
Paper is inserted properly in the paper tray.
The interface cable is securely connected to the printer and the computer.
The correct driver for the printer has been chosen and is installed.
The computer is set up to connect to the correct printer port.
Printer does not print:
7
If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
Printer LED is blinking
See
LEDs (Light Emitting Diodes)
on page 71.
Status Monitor Error Message appears
See
Error messages in the Status Monitor
on page 111.
Paper handling
See
Paper handling
on page 114 and
Paper jams and how to clear them
on page 115.
Other problems
See
Other problems
on page 131.
Pages are printed, but there are problems with:
7
Print quality
See
Improving the print quality
on page 124.
Printout is incorrect
See
Solving print problems
on page 130.
Troubleshooting
7