Konica Minolta bizhub 28e bizhub 28e Printer Guide - Page 119
Troubleshooting, Cannot install the driver
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Troubleshooting Read this section if trouble occurs. Contact your authorized local dealer if the following steps do not solve the problem. Cannot install the driver Status Cannot install the driver Things to check Did you follow the installation procedure? Countermeasure Perform the installation by following the procedure indicated in the manual. Are you logged in as a restricted user (with User privileges)? Is there a problem with the computer? Is Windows unstable? Is the CD-ROM drive operating correctly? Is there a problem with the installation CD-ROM? Did you perform the installation in a supported environment? Is there any security software or port monitoring software running? Log in with a user account that has Administrator privileges, and perform the installation. Try performing the installation again after restarting the computer. Check the operation of the CD-ROM drive. See the help, etc. for your computer. Check whether the CD-ROM can be read in the Explorer of Windows. If there is a problem with the installation disk, contact your authorized local dealer. Check the list of supported operating systems. For details, see "System requirements" (page 1-4). Close any security software or port monitoring software, and perform the installation again. See the help, etc. for your computer. 6-2 Troubleshooting