LG A927KVMS Owners Manual - Page 30
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ENGLISH us_main.book.book Page 29 Wednesday, May 13, 2020 4:20 PM TROUBLESHOOTING 29 Problem The appliance turns off unexpectedly or by itself after the motor speed fluctuates repeatedly. The rotating brush does not rotate. Possible Cause & Solution Battery is not fully charged. • The battery must be fully charged before cleaning. If the problem persists when the battery is fully charged and the pipes and attachments are clear from obstructions, contact an LG customer information center for service. Foreign object is in the product body, extension pipe, inlet port or nozzle. • Remove any foreign objects from the product body, extension pipe, inlet port or nozzle. Filters are clogged. • Clean the pre-filter and the exhaust filter. Brush is improperly installed. • Remove the brush, clean it if necessary and attach it again. Foreign object is on rotating brush. • Remove any foreign objects from the rotating brush. Wi-Fi Problem Possible Cause & Solution Your home appliance and smartphone are not connected to the Wi-Fi network. Battery is fully discharged. • Charge the battery, then register your appliance on LG ThinQ. The password for the Wi-Fi that you are trying to connect to is incorrect. • Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network. The wireless network name (SSID) is set incorrectly. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) The router frequency is not 2.4 GHz. • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. The distance between the appliance and the router is too far. • If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.