LG WM2240CW Owner's Manual - Page 31

LG WM2240CW Manual

Page 31 highlights

T RO U B L E S H O OT I N G / S P E C I F I CAT I O N S / O P T I O N A L AC C E S S O R I E S USING SMARTDIAGNOSIS™ - Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax machine, and so has no meaning except to the call center. - SmartDiagnosis™ cannot be activated if the washer does not power up. If this happens, then troubleshooting must be done without SmartDiagnosisTM. If you experience problems with your washer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the call center agent's instructions, and perform the following steps when requested: 1 Press the POWER button to turn 1 on the washer. Do not press any other buttons or turn the cycle selector knob. 2 When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button. 3 Press and hold the WASH TEMP. button for three seconds, while holding the phone mouthpiece to the icon or POWER button. 4 Keep the phone in place until the tone transmission has finished. This takes about 17 seconds, and the display will count down the time. • For best results, do not move the phone while the tones are being transmitted. • If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. • Pressing the POWER button during the transmission will shut off the SmartDiagnosis™. 5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis at the call center. kEY DIMENSIONS AND SPECIFICATIONS The appearance and specifications listed in this manual may vary due to constant product improvements. Model WM2240C* Description Electrical Requirements Max. Water Pressure Dimensions Net Weight Max. Spin Speed Front-Loading Washer 120 VAC @ 60 Hz. 14.5-116PSI(100-800KPA) 27"(W) X 293/4"(D) X 3811/16"(H), 51"(D with door open) 68.6 cm (W) X 75.6 cm (D) X 98.3 cm (H), 129.7 cm (D with door open) 192lb ( 87kg ) 1200RPM OPTIONAL ACCESSORIES For these and other LG products, contact your local LG dealer, or visit our Web site at www.lg.com. Pedestal Give your LG washer and dryer a boost with matching 14 inch high pedestals. They feature a storage drawer for added convenience. 14" Pedestal WDP4W Color White Stacking kit If space is at a premium, use this kit to securely stack your LG front-load washer and dryer. Bracket Kit WSTK1 Color Whtie 32

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ENGLISH
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
(cont.)
Problem
Possible Causes
Solutions
The display shows:
• Control error.
Water level is too high due to
a faulty water valve.
The display shows:
• Load is too small.
• Load is out of balance.
The washer has an imbalance
detection and correction
system. If individual heavy
articles are loaded (bath
mat, bath robe, etc.) and the
imbalance is too great, the
washer will make several
attempts to restart the spin
cycle. If an imbalance is still
detected, the washer will
stop and the error code will
be displayed.
• Add 1 or 2 similar items to help balance the load.
• Rearrange items to help balance the load.
• Unplug the washer and call for service.
Close the water taps, unplug the washer, and call for
service.
The display shows:
• A power failure has occurred.
• Restart the cycle.
The display shows:
Thermal overload protection
circuit in the motor has been
tripped.
• Allow the washer to stand for 30 minutes to allow the
motor to cool; then restart the cycle. If the LE error
code still appears, unplug the washer and call for
service.
The display shows:
The display shows:
The water level sensor is not
working correctly.
Close the water taps, unplug the washer, and call for
service.
Wrinkling
Washer not unloaded
promptly.
• Washer overloaded.
Hot and cold water inlet
hoses are reversed.
Always remove items from the washer as soon as the
cycle is complete.
The washer can be fully loaded but the drum should
not be tightly packed, and the door should close
easily.
Hot water rinse can set wrinkles in garments. Check
the inlet hose connections.
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