Lenovo 8910ARU User Manual - Page 73
Lenovo Web site (http://www.lenovo.com), Help and service
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Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: v Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers. v Purchase additional services, such as support for hardware, operating systems, application programs, network setup and configuration, and custom installations. v Purchase upgrades and extended hardware repair services. v Download the latest device drivers and software updates for your computer model. v Access the online manuals for your products. v Access the Lenovo Statement of Limited Warranty. v Access troubleshooting and support information for your computer model and other supported products. v Find the service and support phone numbers for your country or region. v Find a Service Provider located near you. Help and service This section contains information about obtaining help and service. Using the documentation and diagnostic programs If you experience a problem with your computer, see Chapter 6, "Troubleshooting and diagnostics," on page 57. For information on additional resources to help you troubleshoot your computer problem, see "Information resources" on page 63. If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help. Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see "Diagnostic programs" on page 59. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: v Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. Chapter 7. Getting information, help, and service 65