Lenovo IdeaPad U455 Lenovo IdeaPad U455 User Guide V1.0 - Page 61
Troubleshooting, A Password problem, Keyboard problems, Sleep or hibernation problems
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Chapter 5. Troubleshooting A Password problem I forgot my password. • If you forget your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password changed. • If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. • If you forget your administrator password, a Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Keyboard problems A number appears when you enter a letter. • The numeric lock function is on. To disable it, press Fn + F8. Sleep or hibernation problems The computer enters sleep mode unexpectedly. • If the processor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for sleep mode. 47