Lenovo N500 User Guide - Page 56

Lenovo 3000 N500 UG V1.0_en.book Page 48 Monday, September 1, 2008 9:44 AM Chapter 4. Troubleshooting „ A Password Problem I forgot my password. ƒ If you forgot your user password, you may clear it by removing the supervisor password. See "Changing or Removing the Supervisor Password" on page 26. ƒ If you forget your HDD password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. ƒ If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. „ Keyboard Problems A number appears when you enter a letter. The numeric lock function is on. To disable it, press Fn+NmLk. All or some of the keys on the external numeric keypad do not work. Make sure that the external numeric keypad is correctly connected to the computer. 48