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Starting PC-Doctor from a diagnostic diskette or CD-ROM, Diagnostics program download - drivers

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Starting PC-Doctor from a diagnostic diskette or CD-ROM Note: If your computer has no internal diskette drive, an external USB diskette drive is required when using the diagnostic diskette. 1. If your computer is already on when you start this procedure, shut down the operating system and turn off the computer. 2. Insert the diskette or CD-ROM in the appropriate drive. 3. Turn on the computer. Note: If the PC-Doctor program fails to start, make sure that the startup device sequence is configured to allow startup from the diskette or CD-ROM drive. See "Selecting a startup device" on page 56. Diagnostics program download If you have access to the internet, you can download a diskette image or a startable CD-ROM image (.iso file) of the diagnostics. To download the latest diagnostics program from the WWW, do the following: v Go to http://www.lenovo.com/support. v Type the machine type in the ″Use Quick Path″ field and click Go. v Click Downloads and drivers and scroll down to locate the Enhanced diagnostics. Navigating through the diagnostics programs Use the cursor movement keys to navigate within the menus. v The Enter key is used to select a menu item. v The Esc key is used to back up to the previous menu. v For online help select F1. Running diagnostics tests There are four ways to run the diagnostic tests. v Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter. This automatically runs a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to complete. v Press F5 to automatically run all selected tests in all categories. See "Test selection" on page 49. v From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See "Test selection" on page 49. v Using the cursor movement keys, highlight a single test within a test category, and then press Enter. This runs only that test. Press Esc at any time to stop the testing process. Test results (N/A, PASSED, FAILED, ABORTED) are displayed in the field beside the test description and in the test log. See "Viewing the test log" on page 52. 48 Hardware Maintenance Manual

Section	Page
Contents	5
Chapter 1. About this manual	7
Important Safety Information	7
Strategy for replacing FRUs for CTO, CMV, and GAV products	8
Product definition	8
FRU Identification for CTO, CMV, and GAV products	8
Using PEW	8
Using eSupport	9
Using the HMM	9
Important information about replacing RoHS compliant FRUs	9
Chapter 2. Safety information	11
General safety	11
Electrical safety	11
Safety inspection guide	13
Handling electrostatic discharge-sensitive devices	14
Grounding requirements	14
Safety notices (multi-lingual translations)	15
Chapter 3. General information	45
Additional information resources	45
Physical specifications	45
Types 8099, 8116, 8155, 8156, 8157, 8158, 8159, 8160, 8215, 9210, and 9211	46
Types 8110, 8112, 8113, 8114, 8115, 8153, 8166, 8167, 8168, 8169, and 8170	47
Types 8111, 8154, 8161, 8162, 8163, 8165, 8211, 8212, 8213, and 8214	48
Chapter 4. General Checkout	49
Problem determination tips	50
Chapter 5. Diagnostics using PC-Doctor for DOS	53
Starting PC-Doctor from the Rescue and Recovery workspace	53
Starting PC-Doctor from a diagnostic diskette or CD-ROM	54
Diagnostics program download	54
Navigating through the diagnostics programs	54
Running diagnostics tests	54
Test selection	55
Test results	55
Fixed disk advanced test (FDAT)	55
Quick and Full erase - hard drive	57
Viewing the test log	58
Chapter 6. Using the Setup Utility	59
Starting the Setup Utility program	59
Viewing and changing settings	59
Exiting from the Setup Utility program	59
Using passwords	59
Password considerations	60
User Password	60
Administrator Password	60
IDE Drive User Password	60
IDE Drive Master Password	60
Setting, changing, and deleting a password	61
Using Security Profile by Device	61
Selecting a startup device	62
Selecting a temporary startup device	62
Changing the startup device sequence	62
Advanced settings	62
Chapter 7. Symptom-to-FRU Index	63
Hard disk drive boot error	63
Power Supply Errors	63
Diagnostic error codes	65
Beep symptoms	86
No-beep symptoms	88
POST error codes	89
Miscellaneous error messages	92
Undetermined problems	94
Chapter 8. FRU lists	95
Machine Type 8099	96
Machine Type 8110	115
Machine Type 8111	131
Machine Type 8112	147
Machine Type 8113	161
Machine Type 8114	188
Machine Type 8115	205
Machine Type 8116	219
Machine Type 8153	234
Machine Type 8154	242
Machine Type 8155	250
Machine Type 8156	259
Machine Type 8157	267
Machine Type 8158	276
Machine Type 8159	286
Machine Type 8160	294
Machine Type 8161	303
Machine Type 8162	311
Machine Type 8163	319
Machine Type 8164	327
Machine Type 8165	335
Machine Type 8166	343
Machine Type 8167	349
Machine Type 8168	356
Machine Type 8169	367
Machine Type 8170	374
Machine Type 8211	381
Machine Type 8212	396
Machine Type 8213	423
Machine Type 8214	442
Machine Type 8215	458
Machine Type 9210	485
Machine Type 9211	504
Chapter 9. Additional Service Information	521
Security features	521
Hardware controlled Passwords	521
Operating system password	521
Vital product data	521
Management Information Format (MIF)	521
BIOS levels	522
Flash update procedures	522
Updating (flashing) BIOS from a diskette or CD-ROM	522
Updating (flashing) BIOS from your operating system	522
Recovering from a POST/BIOS update failure	523
Power management	524
Automatic configuration and power interface (ACPI) BIOS	524
Automatic Power-On features	524
Recovering software using the Rescue and Recovery program	525
Starting the Rescue and Recovery workspace	525
Appendix. Notices	527
Television output notice	528

Match case Limit results 1 per page

Starting PC-Doctor from a diagnostic diskette or CD-ROM

Note:

If your computer has no internal diskette drive, an external USB diskette

drive is required when using the diagnostic diskette.

If your computer is already on when you start this procedure, shut down the

operating system and turn off the computer.

Insert the diskette or CD-ROM in the appropriate drive.

Turn on the computer.

Note:

If the PC-Doctor program fails to start, make sure that the startup device

sequence is configured to allow startup from the diskette or CD-ROM

drive. See “Selecting a startup device” on page 56.

Diagnostics program download

If you have access to the internet, you can download a diskette image or a

startable CD-ROM image (.iso file) of the diagnostics.

To download the latest diagnostics program from the WWW, do the following:

Go to

http://www.lenovo.com/support

Type the machine type in the

″

Use Quick Path

″

field and click

Click

Downloads and drivers

and scroll down to locate the Enhanced

diagnostics.

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

The

Enter

key is used to select a menu item.

The

Esc

key is used to back up to the previous menu.

For online help select

Running diagnostics tests

There are four ways to run the diagnostic tests.

Using the cursor movement keys, highlight

Run Normal Test

Run Quick Test

from the Diagnostics menu and then press

Enter

This automatically runs a pre-defined group of tests from each test category.

Run Normal Test

runs a more extensive set of tests than does

Run Quick Test

and takes longer to complete.

Press

to automatically run all selected tests in all categories. See “Test

selection” on page 49.

From within a test category, press

Ctrl-Enter

to automatically run only the

selected tests in that category. See “Test selection” on page 49.

Using the cursor movement keys, highlight a single test within a test category,

and then press

Enter

. This runs only that test.

Press

Esc

at any time to stop the testing process.

Test results (N/A, PASSED, FAILED,ABORTED) are displayed in the field beside

the test description and in the test log. See “Viewing the test log” on page 52.

Hardware Maintenance Manual